[2022年01月]更新のE3試験問題と有効なE3問題集PDF
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質問 142
Which THREE statements about scenario planning are correct?
- A. It tells management what needs to be done to make the Organization successful in the future.
- B. It tells management what will happen so they are able to plan for it.
- C. It alerts management to the possibility of fundamental change in the environment.
- D. It encourages management to communicate their personal knowledge of trends.
- E. It encourages creative thinking by the participants.
正解: C,D,E
質問 143
EFG is a private hospital. It specialises in state-of-the-art laser surgery, an area which has developed rapidly in the last 10 years. Most of the staff of EFG are used to change, as developments in technology, new surgical techniques and customer demands have changed rapidly during this time. However, in the last three years the economic recession has had a significant impact upon EFG, with the numbers of private customers reducing and its profits falling sharply.
The Board of Directors has recently announced that it is to restructure the Organization and rationalise some of the services it offers. A small number of staff will be made redundant and those remaining will have to take on extra responsibilities with no extra pay. Also, the current generous overtime payments are to be drastically cut.
Many staff have expressed concern at the impact that these changes will have on them.
The Board of Directors has clearly communicated the economic reasons for change to the staff through several meetings and are operating an open door policy, whereby staff can discuss the changes with their line managers at any time.
Which of the following, according to Kotter and Schlesinger, is the MOST likely reason for resistance among EFG's staff?
- A. Low tolerance to change
- B. Misunderstanding
- C. Parochial self interest
- D. Different assessments of the situation
正解: C
質問 144
Information Systems (IS) strategy is correctly defined as:
- A. The roles and structure of information specialists in the organization and their relationship with users.
- B. The planning, organizing, investment and control of information applications in the organization.
- C. Identifying the information needs of the organization and aligning development to them.
- D. Decisions on the hardware, software and communications solutions used in the organization.
正解: C
質問 145
ZYX is a global hotel chain, employing over 10,000 staff worldwide. ZYX operates a Code of Conduct for all of its staff, which states "Our staff are the most important assets of our business operations. We expect the highest standards of ethical and professional conduct from all staff, who must display the principles of trust, respect, equality, integrity and fairness at all times." Which THREE of the following actions could ZYX take to positively influence its staff to work to the ethical and professional principles in its Code of Conduct? (Choose three.)
- A. Disciplinary actions, such as fines, for staff who do not display high ethical and professional standards.
- B. Set performance targets in diversity and equality for its hotel senior managers.
- C. Induction and on-going staff training on ZYX's Code of Conduct and ethical and professional principles.
- D. Interview process for staff prior to employment, to assess their understanding of ethical and professional behavior.
- E. Publication on its website of ZYX's Code of Conduct and regular examples of staff displaying the highest standards of professional conduct.
- F. Operate a system of reward incentives for staff who display high ethical and professional standards.
正解: C,D,F
質問 146
Coaching and Mentoring essentially involves a conversation where learning takes place through asking the right questions rather than providing answers. Consequently, Coaching and Mentoring can lead to both personal and professional transformation.
There have been many attempts to distinguish between Coaching and Mentoring, but it is widely acknowledged that the same skills and models are often used in both.
You have been asked to prepare a short briefing note on the Coaching and Mentoring of the Executive Management Team within your company. Which of the following statements highlight the similarities between Coaching and Mentoring?
Select ALL that apply.
- A. Both require the ability to generate trust, support and commitment.
- B. Both extend the learning curve.
- C. Both can function as a career guide to review career goals.
- D. Both do not require Organizational know-how or awareness.
- E. Both encourage the individual to stay within their comfort zone.
- F. Both provide support without removing responsibility.
正解: A,C,F
質問 147
CCC is a small business which manufactures and sells bicycles. Its most popular product is the standard road bike, brand named the 'Easy Rider'. CCC offers customers a limited degree of choice in terms of product specification for the Easy Rider bicycle. CCC manufactures and sells 1,000 Easy Rider bicycles each year. The average retail price of an Easy Rider bicycle is $500.
As a result of the recent rise in popularity of cycling in its home country, last year CCC launched a new bicycle, brand named the 'Pro Rider'. This bicycle is aimed at the more serious cyclists who take part in competitions and road races. CCC offers Pro Rider customers a wide choice of specifications and accessories and uses the highest quality of materials in its manufacturing process. A Pro Rider bicycle retails for an average price of $6,000. In its first year, CCC sold 150 Pro Rider bicycles.
CCC's business is generated mainly from word of mouth recommendations, repeat business and from customer visits to its small chain of shops. It aims to increase its market share for both brands within the next 5 years.
Competition is high, with a number of large national bicycle manufacturers in the market.
Which TWO of the following are critical success factors (CSF's) for CCC?
- A. Manufacturing excellence
- B. Market share growth
- C. Brand awareness
- D. Repeat business levels
正解: A,C
質問 148
DD is a medium size company and has decided to appoint a data mining company to collate information from a wide variety of sources and analyse the data into more meaningful information.
The Board of DD believes that by using a data mining company to undertake this work, it will add value to its business and help it to remain competitive.
Which of the following statements does NOT apply to data mining?
- A. Data mining uses statistical analysis tools and other intelligent techniques.
- B. Data mining can guide decision-making and predict future behaviour.
- C. The goal of data mining is the extraction of data.
- D. Data mining involves looking for new patterns and relationships in the underlying data.
正解: C
質問 149
Which of the following statements are consistent with an effective strategic approach to supply chain management within a manufacturing Organization?
Select ALL that apply.
- A. Industry consolidation has no impact on an Organization's position within its supply chain.
- B. Recognising product liability is easily transferred from the manufacturer to the retailer.
- C. Anticipating and responding to the increasing legal, consumer and ethical demands being made on an Organization's supply chain.
- D. Identifying new opportunities for close liaison with an Organization's key suppliers and key customers, supported through the effective use of IT.
- E. A senior member of the management team has oversight and responsibility for supply chain activities within the business.
- F. Effective supply chain management plays an important role in contributing to the Organization's overall success.
正解: C,D,E,F
質問 150
Using Earl's 'Three levels of IT strategy' framework, which one of the following activities would occur as part of an Information Systems (IS) strategy?
- A. Design of key performance measures for an information system.
- B. Evaluation of an SBU's information system to ensure that it continues to meet customer needs.
- C. Selection of the hardware for a new Information system.
- D. Employing an IT Director to control the Organization's information system.
正解: B
質問 151
HHH is a teaching Organization. HHH has begun to employ virtual reality to train the customers on its courses in how to perform complex manual tasks such as repairing machinery.
Which activity in Porter's Value Chain has been impacted by HHH's use of virtual reality?
- A. Service
- B. Operations
- C. Procurement
- D. Human resources management
正解: B
質問 152
Directors have a duly lo shareholders and other stakeholders and are required to promote the success of the company. Which THREE of the following are valid roles and responsibilities of directors?
- A. To consider the likely consequences of any decision in the long term
- B. To avoid conflicts of interest and of duties
- C. To be responsible for keeping all external stakeholders satisfied.
- D. To have regard for the interests of the company's employees.
- E. To focus only on maximising company profits.
正解: A,B,E
質問 153
BBB is a global manufacturer of organic fertilizers, used by farmers all over the world to improve resistance to disease and to increase crop yield. BBB uses data from past crop yield results, international weather prediction data and predictive models relating to population growth and movement statistics to identify and predict the fertilizers it will need to produce for its customers many years in advance.
Which of the following best describes the activities outlined above?
- A. Data Mining
- B. Big Data analysis
- C. Knowledge Management
- D. Data Warehousing
正解: B
質問 154
A Porter states that competitive advantage can be gained by following one of three generic strategies.
Place the appropriate generic strategy against each of the statements below.
正解:
解説:
質問 155
JJJ is a publically quoted advertising agency. JJJ's competitive advantage is based on the expertise of its staff and its reputation in digital media advertising. JJJ has robust systems to protect its intellectual property. These include patents and copyrights. JJJ has also restricted access for most of its staff to its most sensitive data, such as studies of its customers' profitability.
JJJ's new Managing Director, Z, is concerned that when staff leave JJJ, the company loses whatever tacit knowledge they possess. These losses also impact on JJJ's reported profits. In order to remedy the losses of knowledge and the reduced profits Z wants to introduce a knowledge management strategy.
Which of the following steps support the introduction of a knowledge management strategy? (Choose all that apply.)
- A. JJJ needs to acquire and install appropriate hardware and software.
- B. JJJ should integrate knowledge management and management accounting.
- C. Z should gain the support of the Board of Directors.
- D. Z should set a target for reported profit.
- E. JJJ should unfreeze current habits and standard operating procedures.
- F. JJJ should convince staff of the benefits of sharing their tacit knowledge.
正解: B,C,F
質問 156
ZYX is a global hotel chain, employing over 10.000 staff worldwide ZYX operates a Code of Conduct for all of its staff, which states "Our staff are the most important assets of our business operations. We expect the highest standards of ethical and professional conduct from all staff, who must display the principles of trust, respect, equality, integrity and fairness at all times." Which THREE of the following actions could ZYX take to positively influence its staff to work to the ethical and professional principles in its Code of Conduct?
- A. Interview process for staff prior to employment to assess their understanding of ethical and professional behaviour.
- B. Disciplinary actions, such as fines, for staff who do not display high ethical and professional standards.
- C. Induction and on-going staff training on ZYX's Code of Conduct and ethical and professional principles
- D. Set performance targets in diversity and equality for its hotel senior managers.
- E. Publication on its website of ZYX's Code of Conduct and regular examples of staff displaying the highest standards of professional conduct
- F. Operate a system of reward incentives for staff who display high ethical and professional standards.
正解: F
質問 157
EEE is an international airline.
Indicate which of the following activities are 'primary' or 'support' in accordance with Porter's Value Chain.
正解:
解説:
質問 158
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