[2024年02月]更新のCESP試験事前練習テスト試験問題と解答Employment Support Professional学習ガイド
Certified Employment Support Professional認証サンプル解答
質問 # 27
An individual you serve has heard repeated myths about losing Supplemental Security Income (SSI) due to earned wages. Which of the following is the BEST way to dispel these myths?
- A. Suggest that the individual call the Social Security Administration to get more information.
- B. Provide informational literature on disability benefits and work incentives and offer to refer the individual to have a benefits analysis.
- C. Suggest that the Social Security Administration may never know that the individual is working.
- D. Suggest that if the Social Security Administration claims that the individual no longer has a disability, he can appeal the decision.
正解：B
解説：
According to the CESP Candidate Handbook1, one of the core competencies of Domain 1 (Application of Core Values and Principles to Practice) is to "provide information and support to individuals and theirfamilies regarding the impact of employment on benefits". This involves educating the individual and their family about the various work incentives and programs that can help them retain some or all of their disability benefits while working, such as the earned income exclusion, the student earned income exclusion, the Plan to Achieve Self-Support, the Ticket to Work program, and others. Providing informational literature on disability benefits and work incentives and offering to refer the individual to have a benefits analysis is the best way to dispel the myths about losing SSI due to earned wages, as it will help the individual understand their rights and options, and make informed decisions about their employment goals. Suggesting that the individual can appeal the decision of the Social Security Administration, call them for more information, or hide their work activity are not effective or ethical ways to address the individual's concerns, as they do not provide accurate or comprehensive information, and may create more confusion or fear for the individual. References: 1: CESP Candidate Handbook, page 4.
質問 # 28
Which of the following is an example of an Impairment Related Work Expense (IRWE)?
- A. Job coach services
- B. Individualized plan for employment
- C. Transportation
- D. Accommodations
正解：A
解説：
Job coach services are an example of an Impairment Related Work Expense (IRWE). An IRWE is a cost for an item or service that a person with a disability needs in order to work because of their impairment1. Social Security will deduct the costs of an IRWE from the person's countable income when determining their eligibility for Social Security disability benefits or Supplemental Security Income (SSI)1. Job coach services are a type of assistance that a person with a disability may require in order to perform their job duties, learn new skills, or adjust to the work environment2. Job coach services are not reimbursed by another source, such as the employer or a vocational rehabilitation agency, and the cost is reasonable, meaning that it represents the standard charge for the service in the community1. Therefore, job coach services meet the criteria for an IRWE and can be deducted from the person's earnings.
The other options are not examples of an IRWE. Accommodations are changes or modifications that an employer makes to the work environment, equipment, or schedule to enable a person with a disability to perform their job3. Accommodations are not an IRWE because they are not paid by the person with a disability, but by the employer as required by the Americans with Disabilities Act (ADA)3. An individualized plan for employment (IPE) is a document that outlines the goals, services, and supports that a person with a disability needs to achieve their desired employment outcome4. An IPE is not an IRWE because it is not a cost for an item or service, but a plan that guides the person's vocational rehabilitation process4. Transportation is a cost for getting to andfrom work, such as bus fare, taxi, or car expenses5. Transportation is not an IRWE unless the person with a disability needs a special transportation service because of their impairment, such as a wheelchair-accessible van or a personal driver5. If the person usesthe same transportation service as the general public, the cost is not deductible as an IRWE5.
References: 1: Impairment-Related Work Expenses - Social Security 2: Job Coach Services - CareerOneStop 3: Reasonable Accommodations - U.S. Department of Labor 4: Individualized Plan for Employment - Social Security 5: DI 10520.001 Impairment-Related Work Expenses (IRWE) - Social Security
質問 # 29
An individual has requested that the employment support professional is present during a face-to-face interview. Which of the following would be the MOST appropriate way to provide support?
- A. The employment support professional should explain their role in the process and to provide support as needed after the individual introduces themselves.
- B. The employment support professional should introduce the individual and themselves and proceed to answer all the questions.
- C. The employment support professional should inform the employer about the individual's disability that will cause significant challenges on the job.
- D. The employment support professional should not attend the interview because it is the responsibility of the individual to secure employment on their own.
正解：A
解説：
According to the APSE Employment Support Professional (CESP) certification handbook1, one of the core values and principles of practice is to respect the individual's right to self-determination and informed choice.
This means that the employment support professional should support the individual's preferences and goals, and not impose their own opinions or decisions on them. Therefore, the employment support professional should not answer the questions for the individual (A), disclose the individual's disability without their consent (B), or discourage the individual from seeking their assistance (D). The most appropriate way to provide support is to explain their role in the process and to provide support as needed after the individual introduces themselves. This way, the employment support professional can help the individual prepare for the interview, clarify any questions or concerns, and facilitate communication and accommodation if necessary234. However, the employment support professional should also respect the individual's autonomy and let them take the lead in the interview as much as possible23. References:
APSE Employment Support Professional (CESP) certification handbook
Face-to-Face Interviewing | Business Communication Skills for Managers
How to Conduct a Face-to-Face Interview Best Practices - BerniePortal
Interview advice | National Careers Service
質問 # 30
You are working with a 20-year-old student with a cognitive disability. His teacher reports that he seems to enjoy organizational tasks. Which of the following environments would be the LEAST appropriate to observe work-related organizational tasks?
- A. At home, while putting away clean dishes
- B. At a restaurant, setting tables
- C. At school, filing documents
- D. At a retail store, stocking products
正解：B
質問 # 31
Which of the following does NOT define the Supplemental Security Income (SSI) program?
- A. SSI's determined by a parent's Social Security earnings during the life of the parent's working history.
- B. Qualifying for SSI is based upon earned income and owned assets.
- C. The program makes payments to people with low income who are age 65 or older or have a disability.
- D. The basic SSI amount is the same nationwide, but many states add money to the basic benefit.
正解：A
解説：
According to the Social Security Administration1, the Supplemental Security Income (SSI) program provides monthly payments to people who have limited income and resources, and who are either 65 or older, blind, or have a disability. The eligibility for SSI is not based on the parent's Social Security earnings, but on the individual's own income and resources. The parent's earnings may affect the SSI eligibility of a child under
18, but not of an adult2. Therefore, option A does not define the SSI program.
The other options are correct definitions of the SSI program. Option B states that qualifying for SSI is based upon earned income and owned assets, which is true. The SSI program has strict limits on how much income and resources a person can have to be eligible1. Option C states that the basic SSI amount is the same nationwide, but many states add money to the basic benefit, which is also true. The federal SSI benefit rate for
2024 is $794 per month for an individual and $1,191 per month for a couple, but some states supplement this amount with their own funds3. Option D states that the program makes payments to people with low income who are age 65 or older or have a disability, which is the main purpose of the SSI program1. References: 1: Supplemental Security Income (SSI) 2: You May Be Able to Get Supplemental Security Income (SSI) 3: SSI Federal Payment Amounts For 2024
質問 # 32
You helped develop a job opportunity for an individual who receives Social Security Disability Insurance (SSDI). The individual notified the Social Security office when the job started. He successfully finished his
6-month probationary period and was offered a raise. You helped him get a benefits analysis when the job started, but you are concerned about how the raise may affect his benefits. The BEST approach would be to:
- A. remind the individual to inform the Social Security office about the raise
- B. arrange for another benefits analysis to inform the individual how the raise will affect his benefits
- C. ask the employer not to give him the raise
- D. do nothing, because the Social Security office will learn about the raise when he files his taxes
正解：B
解説：
According to the CESP Candidate Handbook1, Domain 1 of the CESP certification covers Application of Core Values and Principles to Practice, which includes the following tasks:
1.1 Demonstrate respect for the dignity, rights, and uniqueness of each individual.
1.2 Promote self-determination and informed choice for the individuals served.
1.3 Advocate for the full inclusion and participation of individuals with disabilities in the community.
1.4 Adhere to the code of ethics and professional standards of practice.
The most appropriate response to a family's concern about their family member working in the community and maintaining a job is to say "We can find a good fit for him with the right accommodations." This would be consistent with the task 1.3, which requires the employment support professional to advocate for the full inclusion and participation of individuals with disabilities in the community. By saying this, the employment support professional would show respect for the individual's dignity, rights, and uniqueness, and promote self-determination and informed choice for the individual. The employment support professional would also acknowledge the family's concern and offer a solution that would address the individual's needs and preferences, as well as the employer's expectations and requirements.
The other options are not the most appropriate responses, because they either disregard or undermine the individual's dignity, rights, and uniqueness, and do not promote self-determination and informed choice for the individual. Saying "We can try a workshop first if it will make you feel better." (option A) is not an appropriate response, because it implies that the individual's employment goal is not valid or realistic, and that the family's opinion is more important than the individual's. This would also suggest that the individual needs to be segregated and isolated from the community, rather than integrated and included. Saying "We can set him up in enclave employment." (option B) is also not an appropriate response, because it does not involve the individual in the decision-making process, and it does not offer a customized employment opportunity that matches the individual's skills, interests, and goals. This would also limit the individual's opportunities and choices, and prevent him from fully participating and contributing to the community. Saying "We can find a job where he works alone." (option D) is not an appropriate response, because it assumes that the individual cannot work with others, and it does not consider the individual's preferences and support needs. This would also isolate the individual from the social and professional networks that are essential for successful employment and career development.
References: 1: CESP Candidate Handbook, page 10.
質問 # 33
What is the MINIMUM standard for a person to be ready for competitive employment in her own community?
- A. Desire to work
- B. Ability to complete a task consistently
- C. Reliable transportation
- D. Ability to understand instructions
正解：A
解説：
According to the CESP Handbook1, the minimum standard for a person to be ready for competitive employment in her own community is the desire to work. This is based on the core value of presumption of employability, which means that every person with a disability can work in the community with the right supports and opportunities1. The other options (B, C, and D) are not minimum standards, but rather skills or resources that can be developed or provided through individualized employment and career planning, community research and job development, and workplace and related supports1. References: 1: Certified Employment Support Professional Handbook, page 10.
質問 # 34
A benefits analysis should include a description of:
- A. the benefits offered by an employer
- B. all public benefits received by the job seeker.
- C. the Earned Income Tax Credit (EITC)
- D. the Work Opportunity Tax Credit
正解：B
質問 # 35
You are assisting a 33-year-old female who has an anxiety disorder. She has started a new job but is having substantial difficulty getting through the day due to the chaotic nature of the office in which she works. Which of the following is the LEAST appropriate way to proceed?
- A. Ask the employer for a reasonable accommodation.
- B. Talk to her support team about ways to cope with her anxiety.
- C. Coach her how to quit the job in a professional manner.
- D. Visit her office and identify how she can create more order in her workload.
正解：C
解説：
The LEAST appropriate way to proceed is to coach her how to quit the job in a professional manner. This would imply that she is not capable of working in that environment and that there are no other options to help her succeed. It would also undermine her self-confidence and career goals. A better approach would be to explore the possible accommodations and supports that could make her job more manageable and enjoyable.
You could also visit her office and identify how she can create more order in her workload, such as prioritizing tasks, using a planner, or delegating responsibilities. You could also talk to her support team about ways to cope with her anxiety, such as relaxation techniques, counseling, or medication. References:
CESP Candidate Handbook, page 13, Domain 4: Workplace and Related Supports, Task 4.1: Identify and implement accommodations and supports to meet the needs of the individual and employer, Knowledge of 4.1.1: Types of accommodations and supports CESP Practice Exam, question 2, answer C: The job seeker's strengths, interests, needs and conditions for employment.
質問 # 36
You are presenting your employment services to the local Chamber of Commerce in order to make business contacts and connections for future job development meetings. Which of the following information should NOT be included in your presentation?
- A. Definitions/explanations of the disabilities of the job seekers you represent
- B. Consumer base and buying power of people with disabilities
- C. Benefits of hiring the individuals you represent
- D. Tax incentives or other value-added benefits for businesses
正解：A
解説：
When presenting your employment services to the local Chamber of Commerce, you should focus on the value proposition of hiring the individuals you represent, rather than their disabilities. Providing definitions or explanations of the disabilities of the job seekers you represent may create stereotypes, stigma, or pity, which are not conducive to building trust and respect with potential employers. Instead, you should highlight the consumer base and buying power of people with disabilities, the benefits of hiring the individuals you represent (such as skills, diversity, loyalty, etc.), and the tax incentives or other value-added benefits for businesses (such as reduced turnover, increased productivity, etc.).
質問 # 37
At a student's Individualized Education Program (IEP) meeting, a parent expresses that the student cannot work or the student will lose SSI benefits and health insurance. What should the employment support professional do?
- A. Infer- family that the student can work 15 hours per week without affecting benefits and insurance
- B. Agree with the family that the student who has SSI cannot work.
- C. Recommend family consult with a benefits specialist.
- D. Advise family that the student is required to work as part of the transition plan.
正解：C
質問 # 38
An individual has requested that the employment support professional is present during a face-to-face interview. Which of the following would be the MOST appropriate way to provide support?
- A. The employment support professional should explain their role in the process and to provide support as needed after the individual introduces themselves.
- B. The employment support professional should introduce the individual and themselves and proceed to answer all the questions.
- C. The employment support professional should inform the employer about the individual's disability that will cause significant challenges on the job.
- D. The employment support professional should not attend the interview because it is the responsibility of the individual to secure employment on their own.
正解：A
質問 # 39
Motivational interviewing is designed to help an individual with all the following EXCEPT:
- A. eliciting and strengthening change talk
- B. examining the individual's ambivalence to change
- C. deferring to the vocational rehabilitation counselor for decision making
- D. planning for and beginning the process of change
正解：C
解説：
Motivational interviewing is a collaborative, goal-oriented method of communication that aims to enhance the individual's intrinsic motivation to change1. It is based on four principles: expressing empathy, developing discrepancy, rolling with resistance, and supporting self-efficacy2. Motivational interviewing does not involve deferring to the vocational rehabilitation counselor for decision making, as this would undermine the individual's autonomy and self-determination. Rather, motivational interviewing respects the individual's perspective and preferences, and helps them explore and resolve their own ambivalence to change3.
References:
Motivational Interviewing: Helping People Change, Chapter 1
Motivational Interviewing in Employment Services, page 4
APSE CESP Study Guide, page 18, Section 2.2.1
質問 # 40
You are completing a Community-based Work Assessment (CBWA) with a 26-year-old female who has a cognitive disability. She was offered a job during her CBWA at the first of the 3 business sites you set up.
Which of the following is the BEST way to proceed?
- A. Complete the CBWA and discuss the job opportunity with all stakeholders.
- B. Decline the job offer immediately.
- C. Accept the job offer immediately.
- D. Inquire if the other CBWA sites would hire her so that she would have options from which to choose.
正解：A
解説：
A CBWA is an assessment conducted in a community employment setting with the purpose of helping the customer learn about his or her abilities and to determine if competitive integrated employment is an appropriate vocational goal1. A CBWA is not a job placement service, and the customer should not accept or decline a job offer without completing the assessment and discussing the results with all stakeholders, such as the RS counselor, the CDC or contractor, the employer, and the family or support network2. Completing the CBWA and discussing the job opportunity with allstakeholders will allow the customer to make an informed decision based on her interests, skills, preferences, and support needs. It will also ensure that the job offer is consistent with the customer's vocational goal and that the employer is willing to provide reasonable accommodations and ongoing support if needed3.
The other options are not correct because:
A. Inquiring if the other CBWA sites would hire her so that she would have options from which to choose may be premature and unnecessary. The customer should first complete the CBWA and evaluate the job offer based on her assessment results and vocational goal. Having more options may not necessarily benefit the customer if they are not aligned with her abilities and interests4.
B. Declining the job offer immediately may be a missed opportunity for the customer. The customer should not reject a job offer without completing the CBWA and discussing the pros and cons of the job with all stakeholders. The job offer may be a good match for the customer's abilities and interests, and the employer may be willing to provide reasonable accommodations and ongoing support if needed3.
C. Accepting the job offer immediately may be a hasty decision for the customer. The customer should not accept a job offer without completing the CBWA and discussing the implications of the job with all stakeholders. The job offer may not be a good fit for the customer's abilities and interests, and the employer may not be able to provide reasonable accommodations and ongoing support if needed3. References:
2: Community-Based Work Assessment (CBWA) Procedures
1: Berks County Community-Based Work Assessments - Threshold Rehabilitation Services
3: Community Based Work Assessments Definition | Law Insider
4: Community-Based Work Assessment / Experience | steps2work.ca
質問 # 41
An employment support professional is working with an employee who recently got a job in a busy office. She is situated in a cubicle in the middle of the office where she will be giving information by phone. She has the skills for the job but is having difficulty concentrating on the callers because of the noise around her. What low-cost solution would BEST resolve this problem?
- A. Refer her to vocational rehabilitation.
- B. Refer her to occupational therapy for further evaluations.
- C. Move her to an office away from her co-workers.
- D. Request a noise-canceling headset from the employer.
正解：D
質問 # 42
You are meeting with an employer to locate job openings that may be desirable for some of the job-seekers whom you are assisting. He indicates having heard great things about your organization but says that he cannot afford to hire people with special needs at this time. The BEST way to proceed is to:
- A. tell him how eager the job-seekers you represent are to work, and how much it would mean for many of them to have a job
- B. tell him that it is illegal to discriminate on the basis of a disability
- C. avoid wasting time with this employer because he is resistant to hiring individuals with a disability
- D. discuss the skills and strengths that the job-seekers you represent can offer to his company
正解：D
解説：
The BEST way to proceed is to discuss the skills and strengths that the job-seekers you represent can offer to his company. This would help the employer to see the value and potential of hiring people with disabilities, and how they can contribute to his business goals and needs. It would also demonstrate your professionalism and respect for the employer, and create a positive impression of your organization. The other options are not as effective or appropriate because:
A. Telling him how eager the job-seekers you represent are to work, and how much it would mean for many of them to have a job, would not address the employer's concern about the cost of hiring people with special needs. It would also imply that the job-seekers are desperate or needy, and not qualified or competent for the job.
B. Telling him that it is illegal to discriminate on the basis of a disability would not persuade the employer to hire people with disabilities, but rather make him defensive or hostile. It would also damage the relationship and trust between you and the employer, and possibly harm the reputation of your organization.
D. Avoiding wasting time with this employer because he is resistant to hiring individuals with a disability would miss an opportunity to educate and inform the employer about the benefits and advantages of hiring people with disabilities. It would also limit the options and choices for the job-seekers you represent, and prevent them from accessing potential employment opportunities. References:
CESP Candidate Handbook, page 12, Domain 3: Community Research and Job Development, Task 3.2:
Develop and maintain relationships with employers, Knowledge of 3.2.1: Effective marketing strategies and techniques CESP- ASPE Flashcards, card 68, Marketing, Definition: The process of identifying and communicating the benefits of hiring individuals with disabilities to potential employers.
質問 # 43
When negotiating a possible job for a client, which of the following would be the MOST useful?
- A. Promise to have a support staff with the person as long as the employer wants.
- B. Show all the tax breaks that the business would get from hiring the job seeker.
- C. Present the job seeker in a manner that establishes the value they would bring to the organization.
- D. Explain why hiring a person with a disability is the right thing to do.
正解：C
解説：
When negotiating a possible job for a client, the most useful strategy is to present the job seeker in a positive and persuasive way that highlights their skills, abilities, and contributions to the organization. This can help to create a favorable impression of the job seeker and demonstrate how they can meet the employer's needs and goals. By focusing on the value proposition of the job seeker, the negotiator can also avoid the pitfalls of the other options, such as appearing desperate, patronizing, or unrealistic. Option B is not the most useful strategy because showing all the tax breaks that the business would get from hiring the job seeker may not be enough to convince the employer to hire them, especially if they have other concerns or preferences. Moreover, relying too much on tax incentives may undermine the job seeker's credibility and self-esteem, as it implies that they are not worth hiring for their own merits. Option C is not the most useful strategy because explaining why hiring a person with a disability is the right thing to do may not be relevant or persuasive to the employer, who may have different motivations or values. Furthermore, appealing to moral or ethical arguments may backfire, as it may make the employer feel guilty, defensive, or resentful, which can damage the relationship and trust between the parties. Option D is not the most useful strategy because promising to have a support staff with the person as long as the employer wants may not be feasible or desirable, as it may create dependency, liability, or interference issues. Additionally, promising something that may not be possible or necessary may reduce the negotiator's credibility and bargaining power, as it may signal a lack of confidence or honesty. References:
Negotiating a Job Offer? Here's How to Get What You Want.
6 Negotiation Skills All Professionals Can Benefit From
15 Rules for Negotiating a Job Offer
質問 # 44
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