2025年最新のGoShiken Salesforce Salesforce-Sales-Representative問題集と試験テストエンジン
Salesforce Salesforce-Sales-Representative問題集にはリアル試験問題解答
質問 # 21
A sales representative is working to understand a prospect's pain points, desired outcomes, and emotional drivers.
In which phase of the sales process is this deal?
- A. Connect
- B. Create
- C. Collaborate
正解：B
解説：
Create is the phase of the sales process where this deal is when the sales rep is working to understand a prospect's pain points, desired outcomes, and emotional drivers. Create is the phase where the sales rep presents and demonstrates how their product can address the prospect's pain points and needs, and deliver tangible benefits and outcomes. Create is also where the sales rep builds rapport and trust with the prospect by showing empathy and understanding of their emotional drivers. Reference: https://www.salesforce.com/resources/articles/sales-process/#sales-process-stages
質問 # 22
A sales representative has a prospect who is in discussions with multiple vendors about competing products.
The sales rep is concerned the prospect might not remember the valuable benefits of the solution.
Which closure practice should the sales rep use to gain a commitment with this prospect?
- A. Takeaway
- B. Summary
- C. Assumptive
正解：B
解説：
A summary is a closure practice that the sales rep should use to gain a commitment with a prospect who is in discussions with multiple vendors. A summary is a concise recap of the valueproposition of the solution, highlighting how it addresses the prospect's pain points and needs, and delivers tangible benefits and outcomes. A summary helps to reinforce the value of the solution, differentiate it from competitors, and persuade the prospect to take action.References:https://www.salesforce.com/resources/articles/sales-process
/#close
質問 # 23
A sales representative has a low conversion rate during the proposal phase of the pipeline. They notice there are a few sentences about the prospect objectives, two pages on the specifications and deliverables, and then a small portion on the investment.
Which adjustment will help the sales rep win more work by being more customer-centric?
- A. Move the investment to the top to get the objection out of the way.
- B. Focus more on anticipated outcomes than deliverables.
- C. Remove the objectives since the prospect already knows them.
正解：B
解説：
A customer-centric proposal is one that emphasizes the value and benefits that the solution will provide to the customer, rather than the features and specifications of the product or service. By focusing more on the anticipated outcomes, the sales rep can show how the solution aligns with the customer's objectives and needs, and how it will help them achieve their desired results. This will also help the sales rep differentiate themselves from the competition and build trust and credibility with the customer. Reference:
Cert Prep: Salesforce Certified Sales Representative, Unit 4: Value Selling
[Sales Rep Training], Unit 2: Sell with Value
Salesforce Certified Sales Representative Exam Guide, Section 4: Value Selling
質問 # 24
A sales representative learns from a survey that a strategic customer has a low satisfaction score because they are using only some of the products in their contract.
What should the sales rep do first to improve customer satisfaction?
- A. Add the customer to an educational marketing campaign.
- B. Offer a comprehensive demo of the products to the customer.
- C. Encourage the customer to purchase additional products.
正解：A
解説：
Adding the customer to an educational marketing campaign is the best answer because it can help the customer learn more about the products they have purchased and how to use them effectively. This can increase the customer's satisfaction and loyalty, as well as create opportunities for cross-selling and upselling in the future. Offering a comprehensive demo of the products to the customer or encouraging the customer to purchase additional products are not the best options, because they may overwhelm orannoy the customer who is already dissatisfied with their current contract. The sales rep should first focus on helping the customer get the most value out of the products they already have, and then explore theirneeds and challenges for potential additional solutions. References: Certification - Sales Representative - Trailhead, [Sales Rep Training: Prepare Your Team to Sell Successfully - Trailhead]
質問 # 25
When assessing the risks and opportunities of a deal, why is it important to consider the duration of a contract?
- A. Longer contracts increase flexibility on delivery timescales.
- B. Longer contracts increase cash flow predictability.
- C. Shorter contracts increase leverage for negotiation.
正解：B
解説：
The duration of a contract is one of the factors that affect the value of a deal, along with the price, terms, and conditions. Longer contracts can increase thecash flow predictability for both the seller and the buyer, as they reduce the uncertainty and variability of future payments and revenues. Longer contracts can also help build stronger and more loyal relationships with customers, as they demonstrate trustand commitment. On the other hand, shorter contracts can increase the risk of losing customers to competitors, as they offer more opportunities for switching or renegotiating. Shorter contracts can also create more pressure on the seller to deliver valuequickly and consistently, as they have less time to prove their worth and earn customer satisfaction. References:
* Cert Prep:Salesforce Certified Sales Representative, unit "Assess Risks and Opportunities"
* [Sales Rep Training], unit "Create Effective Selling Habits"
質問 # 26
A customer's order was sent to the incorrect warehouse for fulfillment. The order has yet to be fulfilled.
What should the sales representative check to fulfill the order through a differentwarehouse?
- A. Pricing information
- B. Shipping time
- C. Product inventory
正解：C
解説：
Product inventory is what the sales rep should check to fulfill the order through a different warehouse.
Product inventory shows the availability and location of the productin different warehouses. Checking product inventory helps to ensure that the order can be fulfilled in a timely and efficient manner, as well as to avoid any delays or errors.References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce- essentials-basics/salesforce-essentials-sales-process
質問 # 27
What can help a sales representative frame a solution around acustomer's business challenges?
- A. Addressing the customer's pain points
- B. Focusing on their personal sales targets
- C. Offering the lowest price possible
正解：A
解説：
A sales representative can frame a solution around a customer's business challenges byaddressing the customer's pain points. Pain points are the specific problems or issues that the customer is facing or wants to avoid. By understanding the customer's pain points, the sales representative can tailor the solution to meet the customer's needsand goals, and demonstrate how the solution can solve the customer's problems or prevent them from occurring. Addressing the customer's pain points also helps the sales representative to build trust and rapport, and to show the value and benefits of the solution. References: [Sales Rep Training: Present Solutions], [Cert Prep: Salesforce Certified Sales Representative: Present Solutions]
質問 # 28
A sales representative is assigned to high-value prospects.
What can the sales rep do to gain their interest?
- A. Connect with customers associated with the prospect on social media.
- B. Identify potential trigger events as the reason to reach out to prospects.
- C. Focus on personal details when communicating with the prospect.
正解：B
解説：
Identifying potential trigger events as the reason to reach out to prospects is what the sales rep can do to gain their interest when assigned to high-value prospects. A trigger event is an occurrence or change that creates an opportunity or need for a product or service, such as a merger, expansion, launch, etc. Identifying trigger events helps to show relevance, timeliness, and value to the prospects, as well as to capture their attention and curiosity. Reference: https://www.salesforce.com/resources/articles/lead-generation/#lead-generation-strategies
質問 # 29
A sales representative has a list of prospects to cold call but is unsure whether the task is beneficial. After a discussion with their mentor, the sales rep has the information they need and is ready to get started.
What is onebenefit of cold calling?
- A. Phone calls provide immediate feedback whether the lead is worth pursuing.
- B. Key decision makers usually respond more readily to phone calls.
- C. Phone calls are a quicker and more scalable method of contact.
正解：A
解説：
Cold calling is the process of contacting potential customers who have not expressed any prior interest in your product or service. Cold calling can be a challenging but rewarding task for sales representatives, as it can help them generate new leads and opportunities. One of the benefits of cold calling is that phone calls provide immediate feedback whether the lead is worth pursuing or not. Unlike other methods of contact, such as email or social media, phone calls allow the sales rep to gauge the level of interest, need, and urgency of the prospect, as well as to address any objections or questions they may have. Phone calls also enable the sales rep to establish rapport and trust with the prospect, and to move them along the sales process more quickly and effectively. References:
* Cert Prep: Salesforce Certified Sales Representative, unit "Generate Leads and Opportunities"
* [Sales Rep Training], unit "Prepare Your Team to Sell Successfully"
質問 # 30
A sales representative closed a deal with a customer 6 months ago. The customer is now experiencing issues with the solution and the sales rep is trying to assess the customer's realized value.
What should the sales rep do?
- A. Try to sell additional products or services to increase the realized value.
- B. Reassess the customer's expected value based on the current situation.
- C. Acknowledge the customer's concerns while trying to find easier customers.
正解：B
解説：
Realized value is the difference between the expected value and the actual value that the customer receives from using the solution. If the customer is experiencing issues with the solution, the sales rep should reassess the customer's expected value based on the current situation, identify any gaps ordiscrepancies, and work with the customer to resolve themand ensure their satisfaction.References:https://www.salesforce.com
/resources/articles/customer-success/#customer-success-metrics
質問 # 31
A sales representative has a customer who is indecisive about the proposed solution and hesitant to close the contract.
How should the sales rep convince the customer to find the solution invaluable and close the contract?
- A. Bundle additional products.
- B. Extend a free trial.
- C. Offer promotional discounts.
正解：B
解説：
Offering promotional discounts is a way to convince an indecisive customer to find the solution invaluable and close the contract by creating a sense of urgency, exclusivity, and reciprocity. Promotional discounts can motivate the customer to act quickly before they miss out on a good deal, as well as make them feel special and appreciated for choosing your solution. Reference: https://www.salesforce.com/resources/articles/sales-promotion/#sales-promotion-examples Extending a free trial is a good way to convince an indecisive customer to close the contract, as it allows them to experience the value of the solution firsthand and overcome any doubts or objections. A free trial also creates a sense of urgency and scarcity, as the customer knows that they have a limited time to take advantage of the offer. By extending a free trial, the sales rep can demonstrate confidence in the solution and show the customer that they are willing to accommodate their needs and preferences. Reference:
Turn Undecided Customers into Successful Sales - Upnify, section "Offer guarantees and flexible policies".
How to Handle Indecisive Customers? - Bitrix24, section "Offer a free trial or a money-back guarantee".
質問 # 32
A sales representative works at a heavily siloed company and is unable to gather insights for renewals.
How should the sales rep improve data integrity in the pipeline working across silos?
- A. Log in as the customer to review their data.
- B. Offer customer discounts to expedite the sale.
- C. Collaborate with other customer-facing teams.
正解：C
解説：
Data integrity is the accuracy, completeness, and consistency of data in the pipeline. Data integrity is essential for effective forecasting, reporting, and decision making. A sales representative who works at a heavily siloed company may face challenges in gathering insights for renewals, such as customer satisfaction, usage, feedback, and retention. To improve data integrity in the pipeline working across silos, the sales rep should collaborate with other customer-facing teams, such as service, support, marketing, and product. By sharing information and insights with these teams, the sales rep can gain a holistic view of the customer's needs, expectations, and challenges, and plan accordingly for renewals. The other options are not effective ways to improve data integrity, as they may compromise customer trust, violate privacy, or reduce profitability. Reference:
Cert Prep: Salesforce Certified Sales Representative, unit "Assess Risks and Opportunities"
[Sales Rep Training], unit "Create Effective Selling Habits"
質問 # 33
A sales representative is doing a 9-month check-in with a customer following a successful deployment. The sales rep found an additional product that will help improve the customer value and adoption.
Which customer success concept is the sales rep utilizing in this example?
- A. Innovate together
- B. Shared risks and shared accountability
- C. Improved experiences
正解：A
解説：
When a sales representative conducts a 9-month check-in and identifies an additional product that could enhance customer value and adoption, they are utilizing the customer success concept of "Innovate together." This approach involves working collaboratively with the customer to find new solutions and opportunities that can drive further success and value from the partnership. By proactively suggesting products or services that complement previous purchases, the sales rep is helping the customer to innovate and achieve better results, reinforcing the relationship and demonstrating ongoing commitment to the customer's success.
質問 # 34
What are the key elements of a successful cold call?
- A. A compelling hook that ties in a product or service and open-ended questions
- B. Details about the decision maker and a follow-up with them soon after the call
- C. Several short questions and a shared link to product descriptions on the company website
正解：A
解説：
A cold call is a phone call to a potential customer who has not expressed any prior interest in your product or service. The key elements of a successful cold call are a compelling hook and open-ended questions. A compelling hook is a brief statement that captures the attention of the prospect and shows them how your product or service can solve their problem or meet their need. Open-ended questions are questions that require more than a yes or no answer, and that encourage the prospect to share more information about their situation, goals, challenges, and preferences. By using a compelling hook and open-ended questions, you can engage the prospect, build rapport, qualify them as a lead, and move them to the next stage of the sales process. Reference:
Cert Prep: Salesforce Certified Sales Representative, unit "Generate Leads and Opportunities"
[Sales Rep Training], unit "Prepare Your Team to Sell Successfully"
質問 # 35
A sales representative wants to interact with prospects on platforms they use regularly.
Which approach should the sales rep take?
- A. Lead nurturing
- B. Social selling
- C. Cold calling
正解：B
解説：
Social selling is the approach that the sales rep should take to interact with prospects on platforms they use regularly. Social selling means using social media platforms (such as LinkedIn, Twitter, Facebook, etc.) to connect with prospects, build relationships, and generate leads. Social selling helps to increase brand awareness, trust, and credibility, as well as to provide value and insights to prospects.References:https://www.
salesforce.com/resources/articles/social-selling/#social-selling-definition
質問 # 36
How can whitespace analysis improve a sales representative's account management strategy?
- A. Determines current products and opportunities to sell additional products.
- B. Analyzes contract length and segment to identify retention opportunities.
- C. Identifies key stakeholders and decision makers to nurture relationships.
正解：A
解説：
Determining current products and opportunities to sell additional products is how whitespace analysis can improve a sales rep's account management strategy. Whitespace analysis is the process of identifying gaps or opportunities in an account where the sales rep can offer more products or services that can add value to the customer. Whitespace analysis helps to increase revenue, profitability, and customer loyalty, as well as to prevent competitors from entering the account.
質問 # 37
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2025年最新のGoShiken Salesforce-Sales-RepresentativeのPDFで最近更新された問題です：https://www.goshiken.com/Salesforce/Salesforce-Sales-Representative-mondaishu.html
Salesforce-Sales-Representative試験には保証が付きます。更新されたのは129問があります：https://drive.google.com/open?id=1j31cbq-bn5wHbVOXGv0i0zYAq1vqDSBr