C_C4H51_2405問題集でリアル試験問題でテストエンジン問題集でトレーニング [Q48-Q73]

C_C4H51_2405問題集でリアル試験問題でテストエンジン問題集でトレーニング

SAP C_C4H51_2405テスト問題集とオンライン試験エンジン

SAP C_C4H51_2405 認定試験の出題範囲：

トピック	出題範囲
トピック 1	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
トピック 2	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
トピック 3	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
トピック 4	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
トピック 5	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
トピック 6	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
トピック 7	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.

質問 # 48
Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.

A. Channel type
B. Notification type
C. Channel direction
D. Mashup service
E. Ticket type

正解：A、B、C

質問 # 49
Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.

A. Due Date
B. Custom fields
C. Priority
D. Category

正解：A、C

質問 # 50
Which object can you use in a ticket template when you create a new maintenance plan? Note: There are 2 correct answers to this question.

A. Service level
B. Category
C. Ticket type
D. Organization

正解：A、C

質問 # 51
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?
Note: There are 3 correct answers to this question.

A. Data sources
B. Standard reports
C. Custom reports
D. Web service message monitoring
E. Interactive dashboards

正解：B、C、E

質問 # 52
You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

A. Notifications
B. Case routing
C. SLA
D. Service categories

正解：B

質問 # 53
Which of the following apply to scoping and fine-tuning? Note: There are 2 correct answers to this question.

A. The activity list is automatically generated by the system based on your scoping decisions.
B. Scoping is a prerequisite to enable users to export reports to Microsoft Excel.
C. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
D. Fine-tuning is the process of generating the activity list by
Answer :ing que-stions about which business processes will be implemented.

正解：A、C

質問 # 54
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.

A. Contacts
B. Installed bases
C. Service contracts
D. Registered products

正解：B、C

質問 # 55
What can you use to create tickets based on conditions?

A. The Ticket Creation action in the Tickets work center
B. Activity planner
C. Maintenance plan
D. Workflow rule of type Action

正解：D

質問 # 56
Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. Activate Create Contracts in the Detail view
B. Use fine-tuning to activate Service Contract Management
C. Activate Service Contract Management in scoping
D. Use fine-tuning to manage the numeric range for contracts

正解：B、C

質問 # 57
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

A. Configure a response template
B. Integrate an external knowledge base
C. Set up a knowledge base for service contracts
D. Create and assign a survey to a ticket

正解：B

質問 # 58
What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2 correct answers to this question.

A. Configure the relevant question in scoping.
B. Create a Web service with SAP Knowledge Central by NICE.
C. Create a validation rule.
D. Create knowledge base articles in SAP Service Cloud.

正解：A、B

質問 # 59
You plan a product recall with the help of automatically generated tickets. Which tool do you use?

A. Maintenance plan
B. Activity planner
C. Realignment runs
D. Ticket routing rules

正解：A

質問 # 60
Which object is mandatory to integrate emails in tickets?

A. Document type
B. Service organization
C. Service level agreement
D. Branding template

正解：A

質問 # 61
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud?

A. Account hierarchy
B. Product
C. Employee
D. Account

正解：D

質問 # 62
What are some SAP recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.

A. Define roles and responsibilities as part of a process transformation office.
B. Establish an organizational structure, technical foundation, and transformation methodology for clean core.
C. Establish regular housekeeping tasks and procedures.
D. Establish release management.
E. Integrate clean core practices in the end-to-end value process chain.

正解：B、C、E

質問 # 63
Which restriction rules can you use to control the access to an installed base? Note: There are 2 correct answers to this question.

A. Business role
B. Employee
C. Territories
D. Measurement and reading

正解：A、C

質問 # 64
Which tool should you use to rename the Tickets facet?

A. Language Adaptation tool
B. Adaptation tool
C. Page Layout tool
D. Workflow with a Field Update action type

正解：A

質問 # 65
Which data is replicated from SAP Service Cloud to SAP Field Service Management?

A. Account hierarchy
B. Registered product
C. Ticket hierarchy
D. Installed base

正解：D

質問 # 66
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.

A. Activate status schema for functional locations
B. Create an installed base
C. Create customer records
D. Activate registered products in scoping

正解：B、D

質問 # 67
Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3 correct answers to this question.

A. Create an email template for responses.
B. Create an account with the email address of the customer.
C. Configure the email address in the communication channel.
D. Set scoping ques-tions and outgoing email details in fine-tuning.
E. Set up service categories and service catalogs.

正解：C、D、E

質問 # 68
Which of the following are benefits of ticket hierarchies in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. Opening the main ticket allows you to see all the connected sub-tickets.
B. You can link multiple tickets to a customer hierarchy using the Grouping feature.
C. You can change the status of multiple sub-tickets from the main ticket.
D. Changing the customer in the main ticket updates the customers in the related sub-tickets.

正解：A、C

質問 # 69
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.

A. Add a reference to an account
B. Use email as a response to a ticket
C. Add a reference to a service contract
D. Add an account team member

正解：A、C

質問 # 70
Which of the following objects can you assign to an installed base? Note: There are 2 correct answers to this question.

A. Service contracts
B. Registered products
C. Skills
D. Measurements

正解：B、D

質問 # 71
Which of the following can you use to explore released APIs?

A. SAP Business Accelerator Hub
B. SAP Application Interface Framework
C. SAP Integration Suite

正解：A

質問 # 72
What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

A. Determining responsibility for tickets
B. Determining service level assignments
C. Reporting purposes
D. Controlling validity of the service catalog
E. Determining fine-tuning settings

正解：A、B、C

質問 # 73
......

SAP C_C4H51_2405問題を提供していますSAP Certified Associate問題集と完璧な解答付き：https://www.goshiken.com/SAP/C_C4H51_2405-mondaishu.html

信頼され続けるC_C4H51_2405試験のコツとPDF試験材料：https://drive.google.com/open?id=1zUeLipODWI2YjvI37givK-1kB_R5kDYd

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