リアルなMB-240最新試験は2023年最新のMB-240練習テスト問題集を提供しています [Q53-Q73]

リアルなMB-240最新試験GoShiken 2023年最新ののMB-240練習テスト問題集を提供しています

全問MB-240問題集でandMicrosoft Dynamics 365 Field Service Functional Consultantトレーニングコース受験生を学習してパスさせるMicrosoft Dynamics 365 Field Service Functional Consultant試験無料問題集！

Microsoft MB-240認定試験は、Dynamics 365 Field Service Functional Consultantとして認定を受けたい個人を対象に設計されています。この認定試験は、フィールドサービス管理プロセスの深い理解と、Dynamics 365 Field Serviceを最適化する方法を熟知している専門家を対象としています。この試験は、個人が分野における専門性を証明し、キャリアの見通しを向上させる機会です。

 

質問 # 53
You need to provide agents with a checklist of actions to complete as part of a work order. The duration of these actions must roll up to the work order.
Which record type should you use?

• A. time entries
• B. service activities
• C. service tasks
• D. incidents

正解：C

質問 # 54
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to automatically generate work orders based on agreements, and send invoices on a recurring basis by customer.
Solution: You implement the following configuration changes.
1) Create Agreement
2) Define Booking Setup
3) Create Invoice Setup
4) Set Auto Generate Invoice = Yes
5) Populate Generate Agreement Invoices X Days in Advance
Does this meet the goal?

• A. Yes
• B. No

正解：B

解説：
Section: Configure field service applications

質問 # 55
You are entering products and services into Dynamics 365 CE Field Services.
You need to ensure that your field technicians can use the products when completing work orders.
Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.

• A. Inventory
• B. Service
• C. Product
• D. Non Inventory

正解：A、D

解説：
Explanation
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-set-up-customer-assets Only products where Field Service Product Type is set to Inventory or Non-inventory can be added to work orders. Only those products can be automatically converted to customer assets. However, when manually creating a customer asset, you can add all products.
Topic 1, Contoso Case studyGeneral Overview
Contoso is a large international manufacturing company that has offices around the world with service and scheduling departments in each office. In addition. Contoso has sates reps throughout the world.
Contoso has main offices in North America. Europe and Asia, with global headquarters based in Redmond, Washington, USA. Each of the regional offices has their own sales and service teams. The regional HQ locations also include sales and services leaders and executive management. Global HQ houses company executives for various departments, including sales and service.
Office hours are from 8:00 am to 6:00 pm. every day of the week except holidays, which have no work hours.
This applies to all offices, using their local time zone. Third-party contractors handle work outside of normal work hours at a higher rate Field Service staff Contoso's service technicians around the world will be a combination of internal employees and third-party contractors.
* Pay type is Straight for regular work hours, and Overtime for work on holidays and after hours.
* All technicians have the capacity of handling just one job at a time, while supervisors can handle 2 jobs at a time.
Contoso's internal field service employees:
* Begin and end their workday at their home of record.
* Have a default office location / regional office.
* Are assigned to multiple territories.
All third-party contractors:
* Begin and end their workdays at their office location.
* Have a default office location / regional office.
* Are assigned to only one territory.
Dispatchers:
* Work at the Main office for their region
* Assigned to all territories in the region.
* Have privileges to customize their Schedule Boards.
All field service technicians will utilize the Field Service mobile app.
* Contoso employees will have full field service licenses, while third-party contractors will not.
* Field Service technicians will not have access to Leads. Opportunities or other sales-specific data.
* Dispatchers can see all data for their region, though they will mostly be scheduling for only one territory.
Contoso has several classes to distinguish the capability and training level of its field technicians. All work order bookings need to respect these classes and book resources accordingly.
Org structure setup
Contoso currently uses Dynamics 365 Customer Engagement for leads, opportunities, quotes and orders.
There are currently 200 sales users in North America. 500 in Europe and 400 in the Asia-Pacific region.
The Contoso physical environment is structured in the following manner, with the roles noted.


Field Service structure
Contosos field service technicians respond to all installation work orders with two human resources:
* One licensed technician (Level 3). and...
* One apprentice technician. Apprentices can be either Level 1 (new trainee) or Level 2 (halfway through training).
In many cases installation work also requires the use of specialty tools, depending on what is being installed The current system does not have any way to track the level of skill for each resource, nor the uses for the specialty tools. This is handled as "tribal knowledge." Preventative maintenance work orders can be handled by one resource if they are a Level 2. If the resource is a Level 1. they must be accompanied by a Level 3 resource, and vice versa.
All field service technicians are required to complete OSHA training annually. In their first year of apprenticeship they must complete the full 40-hour course. In the next 2 years they must complete the 8-hour refresher course. This cycle repeats every 3 years for the duration of their employment.
In the current system, when a technician has finished with a work order, they turn in the paper copy with their notes to the dispatcher. The dispatcher then gives that information to a back-office employee, who will check the work order to ensure accuracy before creating an invoice. Contoso wishes to automate this exact process in the new system.
Customer base
About half of Contoso's customer base includes Not For Profit service organizations. The implications for billing are complex, so it's important that Tax Exempt Status be noted for all Accounts and flow through to all Work Orders. NFP Customers who are associated with government entities will pay for travel time; other customers will not. This information should flow from the Billing Account to all associated Service Accounts.
Most Contoso customers sign agreements for Preventative Maintenance. Contoso uses templates and incidents to ensure services standards are the same across all regions. Preventative Maintenance agreements include monthly inspection and quarterly cleaning and inspection, with billing occurring quarterly.
Remaining consistent
Contoso plans to keep the current data structure and extend it to the new Field Service functionality.
Field Service users will fall under the same organizational structure currently implemented for the sales staff.
* Field service technicians will only be able to see their assigned work orders and bookings.
* Dispatchers will be able to see all work orders and bookings for the region- Planned changes Contoso plans to implement Dynamics 365 Field Service with mobile access. They will be using incidents, work orders, bookings and invoicing. The following requirements were gathered during analysis:
1. Work Orders and Scheduling.
o Automated and suggestion-based scheduling.
o Scheduling based on required technician skills and number of technicians needed.
o Schedule resources based on location, minimizing travel time when possible.
o Technicians must be onsite within 3 hours of an emergency Work Order being assigned to them.
o The travel time should automatically update upon changing a booking.
2. Agreements
o Setup and create work orders, bookings and invoices for preventative maintenance with work orders automatically created 14 days before PM is due. o EscaJation of Work Orders based upon agreed customer commitment. o Ability to designate clients as Preferred, with special pricing.
3. Products and Services
o Warehousing and inventory management processes will be implemented, including tracking products moved onto trucks for installation at customer sites.
o Implement a parts return process that includes having a technician uninstall the part to be returned.
o Multiple price lists will be used, divided into Gold, Silver and Bronze levels, based on the spending level of each customer.
o Internal teams need the capability to associate a 3D image to a Customer Asset record.
o Products added to a work order should be set to Allocated.
4. Resources
o Implement Company Holidays for North American regions, o Implement Paid Time Off for all regions.
o Specialty equipment will be scheduled on work orders as needed.
o Training and skill levels will be noted as appropriate for resources.
5. System
o Geocoding will be activated throughout the system.
o Territories will be used for Accounts, Resources and Work Orders.
Technical requirements
Contoso identified the following technical requirements:
1. Invoking
o Auto creation of invoices upon work completion.
o The system must track the price of resources based on holidays and after-hours scenarios at a rate of one and a half times the no*mal billing rate.
o Travel time is billable for all field service technicians, pay type Travel, which should be noted on all Service Accounts.
2. Resources
o Contractor technicians require access to work order and customer details once assigned to a booking.
o Dispatchers need a schedule board for their region(s).
3. Products and Services
o All parts that are removed from a customer's equipment must be returned to the Main warehouse.
o Products to be marked as Assets will be configured accordingly.
o All products that will become Assets require instalation by a technician.
o All products are received into the Main warehouse.
4. Work Orders
o The ability to have templates for work orders; The templates will provide guidance for technicians along with recommended products and default services.
o Once a work order is posted it should no longer show on views.
o Contoso will use the "out of the box" work order statuses to begin, though they may be changed in later phases of the project.
5. Scheduling
o Once a work order is scheduled, do not change the time.
o Work Orders scheduled to technician(s) who do not have the desired skill set and level should show a warning.
6. Security and access
o Safeguards must be in place for the data on the Field Service Mobile App if a technician loses his mobile phone or tablet device, o The Field Service Administrator needs the ability to update the defaults for the schedule assistant.
7. Accounts
o Any Service Accounts that do not have a Billing Account noted should show a warning, o Any Billing Accounts that do not have a Price List noted should show a warning.

質問 # 56
Drag and Drop Question
You are a Dynamics 365 for Field Service Dispatcher.
You need to use the schedule board to find resources for a work order. The work order can be completed by any resource who has the correct piece of equipment and who is available at 9:00

• A. M during a selected week.
  Which four steps must you take, in sequence, to successfully implement this capability within the schedule board? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
  

正解：

解説：

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/multi- resource-scheduling-requirement-groups

質問 # 57
All delivery charges must be automatically added to any Delivery work order, and the price must be set and locked. The delivery charge must be set up in a way so that it is invoiced upon delivery completion.
Which three steps should you take to set up the invoice? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

• A. Create a business rule to set the Delivery Charge work order service line status to Used, set Duration to 1 hour and Amount to $75.00. Make Duration and Sale Amount details read only with the business rule.
• B. Create a Delivery Charge Product Record. Set Field Service Product Type to Non-Inventory.
• C. Add the Delivery Charge product to the delivery incident type. Set Quantity to 1
• D. Create a business rule to set the Delivery Charge work order product record line status to Used, and ensure Unit Amount is 75.00 Make Quantity and Amount fields read only
• E. Create a Delivery Charge Product Record. Set Field Service Product Type to Service.

正解：C、D、E

質問 # 58
You work for a digital billboard manufacturing company. When manufacturing is completed, the new digital billboards are shipped to a client site for installation. As the dispatcher for your company, you need to identify and schedule the different resources that are required to complete the installation of the digital billboard.
The installation of a billboard is a complicated process and requires a large team of resources all with different skills. These installations occur frequently, so you want to dispatch the resources for installations as efficiently as possible.
You need to configure multi-resource scheduling.
Which three steps should you perform, in sequence, to enable the multi-resource scheduling? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

正解：

解説：

1 - Create a requirement group template.
2 - Create a new requirement group.
3 - Book the requirement group.

質問 # 59
You are implementing the schedule board for a HVAC (heating, ventilation, and air conditioning) company. The company has two dispatchers in their own territories who only schedule resources within their territory.
You need to configure the schedule board so that each dispatcher only sees resources who belong in their territory, as well as work orders to be scheduled in their territory.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

正解：

解説：

1 - Ensure the time zone is set for each territory.
2 - Ensure each resource has the appropriate...
3 - Create a schedule board tab for each territory.
4 - Add the service territory to each tab and select...

質問 # 60
You are implementing Dynamics 365 for Field Service.
Your customer needs to understand how they can schedule the closest possible resource to a work order. The requirement further specifies it could be start of day from the company's site or during the middle of the day from an existing work order.
You need to provide them with the settings they need to properly configure so the closest resource is found when using the schedule assistant.
What should you suggest?

• A. Update the Load Default Filters on the Schedule Assistant.
• B. Update the filter on the Scheduler core tool tips view.
• C. Update the Starting Location to Organization Unit within Schedule Board Settings.
• D. Update the Resources Synchronization Timeout (in sec) setting within the Schedule Board Settings.

正解：C

解説：
Section: Schedule and dispatch work orders

質問 # 61
Drag and Drop Question
Your customer wants to enable their Microsoft Dynamics 365 Field Service mobile app for offline use.
You need to configure the mobile app for technicians, including custom entity offline usage.
What are the first four steps you should perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.

正解：

解説：

質問 # 62
You are responsible for setting up Dynamics 365 Field Service for proper billing and servicing.
Your client needs to understand the difference between billing accounts and service accounts for their multi-company organization.
Match the account type to the applicable scenario. To answer, drag the appropriate account type from the column on the left to the applicable scenario on the right. Each account type may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.

正解：

解説：

質問 # 63
Your customer is offering a new service that requires two resources.
You need to ensure that the right resource requirements are created, so that the technician with the right skill set will be assigned.
What are the first three steps you should perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.

正解：

解説：

1 - Create a requirement group.
2 - Create an incident type.
3 - Create a work order.

質問 # 64
You are Dynamics 365 for Field Service Administrator and work for a manufacturing company.
The company provides customers with large power systems for sophisticated data centers. The power systems are serviced by a field engineering team.
The field engineering team documents work done on repairs and maintenance by completing Work Orders within Dynamics 365.
You need to easily schedule work orders for the field engineering team via the schedule and enable geocoding.
Which two steps must you take to schedule resources via the schedule board and enable geocoding? Each correct answer presents part of the solution.

• A. Set Auto Geo Code Addresses to Yes in Resource Scheduling.
• B. Connect to Maps in Resource Scheduling.
• C. Set Auto Geo Code Addresses to Yes in Field Service Settings.
• D. Configure the map on the Schedule Board.

正解：B、C

解説：
Auto Geo Code Addresses to Yes is available in Field Service Settings under the Other tab.
https://learn.microsoft.com/en-us/dynamics365/field-service/field-service-maps-address- locations#connect-to-maps
https://learn.microsoft.com/en-us/dynamics365/field-service/turn-on-auto-geocoding

質問 # 65
Your client wants to build some workflows to automate certain approvals.
You need to enable Microsoft Power Automate flows in the Microsoft Dynamics 365 Field Service settings.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

正解：

解説：

Explanation

質問 # 66
Your company has work orders and incident types of varying lengths. You add products, services, and service tasks to incident types. Some incident types do not include services and service tasks. Which two statements are true? Each correct answer presents a complete solution.

• A. You can manually overwrite duration only if none of the services associated with the incident type have a duration specified.
• B. You can manually overwrite duration only if none of the service task types associated with the incident type have a duration specified.
• C. The duration is the sum of the duration for all services that are included in the incident type.
• D. The duration is the sum of the duration for all the service task types that are included in the incident type.

正解：B、D

解説：
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure- incident-types

質問 # 67
A field service agent is performing maintenance work on Internet of Things (IoT) devices that are located at a customer site. The devices are reporting readings in real time. Why is the agent only able to see a limited amount of data from the devices?

• A. Only system admins can see historic data.
• B. Microsoft Dynamics 365 is not connected to Azure.
• C. By default, only the last 20 readings are displayed.
• D. The IoT devices are no longer registered.

正解：C

解説：
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/connected- field-service

質問 # 68
You are a Dynamics 365 for Field Service Mobile Administrator (FSM).When technicians log into FSM, they receive the following message:
"Your organization has not configured Field Service Mobile."
You log into FSM and cannot reproduce the issue with your login.
What must you do to fix the issue?

• A. Update the Security Roles for all Bookable Resources within Dynamics 365.
• B. Set Enabled for Field Service Mobile to Yes for all Bookable Resources.
• C. Update the Security Roles for the FSM project within Woodford.
• D. Update the Priority for the FSM project within Woodford.

正解：B

質問 # 69
You are a Dynamics 365 for Field Service administrator. Your company only uses contractors as Bookable Resources. The contractors are not licensed Dynamics 365 users.
The scheduling team books work orders to resources based on location. The team provides you with scenarios because many resources are not showing up in the scheduling assistant.
You need to update bookable resource records based on the provided scenarios.
Which address type should you use with each scenario? To answer, drag the appropriate address type to the appropriate scenario. Each address type may be used one, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

正解：

解説：

質問 # 70
You need to create a purchase order for a thermal overload cooling fan for a refrigeration unit on the shop floor.
After creating a purchase order, what are the five steps, in sequence, for completing the order and receivingthe products? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

正解：

解説：

Explanation

質問 # 71
You need to use the Agreement function in Microsoft Dynamics 365 Field Service to automatically generate work orders and invoices. This configuration will be used for preventative and maintenance work.
You need to determine the configurations that are available for you to use in the Agreements setup.
Which three configurations are available? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

• A. Generate Work Order Days in Advance
• B. Auto Generate Booking Dates in 24 hours
• C. Booking Recurrence specification
• D. Auto Generate Work Order
• E. Resource Priority

正解：A、C、D

質問 # 72
Which two types of records can be generated when you create agreements? Each correct answer presents part of the solution.

• A. invoices
• B. products and services
• C. purchase orders
• D. work orders

正解：A、D

解説：
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer-agreements

質問 # 73
......

Microsoft MB-240試験は、Dynamics 365 Field Serviceソリューションのさまざまな側面に関する候補者の知識をテストする多肢選択問題で構成されています。試験は、作業オーダー管理、在庫管理、サービス契約、請求などのトピックをカバーしています。試験には、Power AppsやPower BIなどの他のMicrosoft製品とのDynamics 365 Field Serviceの統合に関する質問も含まれます。

 

有効な学習方法でMicrosoftのMB-240試験をパス：https://www.goshiken.com/Microsoft/MB-240-mondaishu.html

無料テストエンジンMicrosoft Dynamics 365 Field Service Functional Consultant認定試験：https://drive.google.com/open?id=1n_Svxj5G0M9v3h-mxbJU_72gM00UCZoW