合格保証付きクイズ2022年最新の実際に出る検証済みのC_C4H510_04無料試験問題集
無料SAP Certified Application Associate C_C4H510_04究極な学習ガイド（更新されたのは115問があります)
質問 51
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct Answers to this question.
- A. Configure the e-mail address in the communication channel.
- B. Create an account with the e-mail address of the customer.
- C. Create an e-mail template for responses.
- D. Set up service categories and service catalogs.
- E. Set scoping questions and outgoing e-mail details in fine-tuning.
正解: A,C,E
質問 52
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.
- A. The activity list is automatically generated by the system based on your scoping decisions.
- B. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
- C. Fine-tuning is the process of generating the activity list by answering questions about which business processes will implemented.
- D. Scoping is automatically generated by the system based on your fine-tuning decisions.
正解: A
質問 53
Because some activities can be carried out in multiple views, which of the following is correct regarding access rights?
- A. You can decide, per view, if the access rights should override any restrictions you have defined or not.
- B. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
- C. Restricted access rights override any unrestricted access you have defined.
- D. Unrestricted access rights override any restrictions you have defined.
正解: D
質問 54
What are the steps required to set up an approval process? Note: There are 3 correct Answers to this question.
- A. Set validity from and to dates.
- B. Configure a resource scheduler.
- C. Create a new registered product.
- D. Configure process steps and define work distribution.
- E. Copy an existing approval process and modify the details.
正解: A,D,E
質問 55
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.
- A. Use the Subticket tabstrip to add a ticket.
- B. Define a multi-step approval process.
- C. Select the relevant scoping item.
- D. Execute an action for grouping tickets.
- E. Maintain the ticket hierarchy.
正解: A,C,E
質問 56
Which of the following options are possible for permissions?
- A. You can decide, per view, if the access rights should override any restrictions you have defined or not.
- B. Restricted access rights override any unrestricted access you have defined.
- C. Unrestricted access rights override any restrictions you have defined.
- D. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
正解: B
質問 57
Which of the following is correct in the context of scoping and fine -tuning? Note: There are 2 correct answers to this question.
- A. The activity list is automatically generated by the system based on your scoping decisions.
- B. Scoping is automatically generated by the system based on your fine-tuning decisions.
- C. Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.
- D. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
正解: A,D
質問 58
To which objects can you directly assign a registered product? Note: There are 2 correct Answers to this question.
- A. Appointment
- B. Territory
- C. Installed base
- D. Maintenance plan
正解: C,D
質問 59
Which feature in user interface maintenance can be used to control the values of custom fields?
- A. Usage of restriction rules
- B. Code list restriction
- C. Activation scoping item in administration
- D. Personalization
正解: D
質問 60
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team. Which feature of SAP Service Cloud can help with this?
- A. Work distribution
- B. Knowledge base integration
- C. Social channel setup
- D. Service Level Agreement
正解: A
質問 61
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed. Which option should you enable on the ticket template to avoid creation of multiple tickets?
- A. Consider contract status
- B. Consider maintenance plan condition
- C. Consider delay
- D. Consider ticket resolved on date
正解: D
質問 62
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. Routing rules can be applied to warranties.
- B. When an agent creates a ticket with a registered product, the warranty is automatically determined.
- C. The agent is prompted to upsell a warranty to the customer.
- D. The system can be set up so that certain incident categories are not covered.
正解: B,D
質問 63
What is required to set up the organizational structure correctly?
- A. The root node/uppermost node must be defined as a sales organization.
- B. The root node/uppermost node must be defined as a company.
- C. The root node/uppermost node must be defined as a service organization.
- D. The root node/uppermost node must be defined as an enterprise.
正解: B
質問 64
Which of the following actions can you perform to configure access rights? Note: There are 3 correct answers to this question.
- A. Control access on field and action level.
- B. Create service level agreements.
- C. Set access restrictions.
- D. Assign work centers and views.
- E. Maintain the service catalog.
正解: A,C,D
質問 65
Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are
2 correct answers to this question.
- A. Working calendar
- B. Operating hours
- C. Maintenance plan
- D. Service contract
正解: A,B
質問 66
Question 42: You want to create a service ticket with a reference to an installed base, but installed base is not available for selection.
What could be the reason?
- A. You need to be maintained as the contact for the installed base.
- B. The installed base is in status "In Preparation" and needs to be activated.
- C. You need to update the skills in the service ticket and the installed base.
- D. The address of the installed base does not match the account.
正解: B
質問 67
What are the valid schedule types when creating maintenance plans? Note: There are 2 correct Answers to this question.
- A. Cyclical
- B. Recall
- C. Absolute
- D. Counter-based
正解: A,C
質問 68
Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?
- A. Accounts
- B. Products
- C. Territories
- D. Social media profiles
正解: D
質問 69
What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.
- A. Service agents
- B. Territories
- C. Employees
- D. Incidents
正解: B,D
質問 70
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Custom reports
- B. Standard reports
- C. Web service message monitoring
- D. Inner join data sources
- E. Interactive dashboards
正解: A,B,E
質問 71
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