[2022年08月28日] 検証済みのC_C4H510_04問題集と112格別な問題
C_C4H510_04問題集合格保証付きの合格できるC_C4H510_04試験2022年更新
質問 52
Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.
- A. CTI Desktop pane
- B. Live Activity pane
- C. CTI Client Adapter
- D. CTI Client pane
正解: B,C
質問 53
You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket.
Which of the following could be a reason for that?
Note: There are 2 correct answers to this question.
- A. The determination rules have been configured, but not activated.
- B. A workflow rule has to be scheduled to trigger the determination.
- C. The question related to SLAs must be activated in project scoping.
- D. The system background job for SLA determination runs every 30 minutes and has not been executed yet.
正解: A,C
質問 54
Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct Answers to this question.
- A. Ticket Priority
- B. Ticket ID
- C. Installed Base
- D. Ticket Type
- E. Service Category
正解: A,D,E
質問 55
Which types of categories can be used in the service catalog? Note: There are 3 correct Answers to this question.
- A. Process category
- B. Maintenance category
- C. Incident category
- D. Warranty category
- E. Cause category
正解: A,C,E
質問 56
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct Answers to this question.
- A. Registered products
- B. Contacts
- C. Service contracts
- D. Installed bases
正解: A,B
質問 57
What are the different types of mashups available in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Internal mashups
- B. ASAP mashups
- C. URL mashups
- D. HTML mashups
正解: C,D
質問 58
Which of these objects are NOT associated with SAP Jam groups?
- A. Sales orders
- B. Opportunities
- C. Products
- D. Tickets
正解: A
質問 59
What is required to set up the organizational structure correctly?
- A. The root node/uppermost node must be defined as a service organization.
- B. The root node/uppermost node must be defined as an enterprise.
- C. The root node/uppermost node must be defined as a sales organization.
- D. The root node/uppermost node must be defined as a company.
正解: D
質問 60
Which key user tool allows you to change field properties on the SAP Service Cloud Ul?
- A. Workflow rules
- B. Code list restriction
- C. Adaptation
- D. Mashup
正解: C
質問 61
When should you use the templates provided in the Data Workbench? Note: There are 2 correct answers to this question.
- A. When data volume is low
- B. When data needs to be loaded quickly
- C. When there is unstructured legacy data
- D. When data needs to be loaded into multiple systems
正解: C,D
質問 62
To which objects can you directly assign a registered product? Note: There are 2 correct Answers to this question.
- A. Territory
- B. Installed base
- C. Maintenance plan
- D. Appointment
正解: B,C
質問 63
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team. Which feature of SAP Service Cloud can help with this?
- A. Work distribution
- B. Social channel setup
- C. Service Level Agreement
- D. Knowledge base integration
正解: A
質問 64
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product ?
- A. Registered product
- B. Installed base
- C. Service contract
- D. Service warranty
正解: A
質問 65
Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.
- A. Ticket ID
- B. Priority
- C. Installed Base
- D. Ticket Type
- E. Service Category
正解: B,D,E
質問 66
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.
- A. Registered products
- B. Service contracts
- C. Contacts
- D. Installed bases
正解: B,C
質問 67
What can the service categories in the service catalog be used for? Note: There are 3 correct Answers to this question.
- A. Determining fine-tuning settings
- B. Controlling validity of the service catalog
- C. Determining service level assignments
- D. Controlling responsibility
- E. Reporting
正解: C,D,E
質問 68
Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.
- A. Purchase a license for the Registered Product
- B. Maintain Number Ranges for Customers
- C. Scope Registered Products
- D. Maintain Installed Base
正解: B,C
質問 69
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