C_C4H510_04練習試験と学習ガイドは厳密検証された最新な115問題 [Q62-Q82]

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C_C4H510_04練習試験と学習ガイドは厳密検証されたGoShiken最新な115問題

2022年最新のな厳密検証された合格させるC_C4H510_04学習ガイドベズトお試しセット

質問 62
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct Answers to this question.

  • A. Employee work distribution
  • B. Territory work distribution
  • C. Organizational work distribution
  • D. Service category distribution
  • E. Account work distribution

正解: A,B,C

 

質問 63
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

  • A. Tickets
  • B. External pricing
  • C. Contracts
  • D. Activities

正解: A

 

質問 64
Which feature allows the scheduling of automatic ticket creation?

  • A. Realignment run
  • B. Registered products
  • C. Maintenance plans
  • D. Service plans

正解: C

 

質問 65
What is required to set up the organizational structure correctly?

  • A. The root node/uppermost node must be defined as a sales organization.
  • B. The root node/uppermost node must be defined as a company.
  • C. The root node/uppermost node must be defined as a service organization.
  • D. The root node/uppermost node must be defined as an enterprise.

正解: B

 

質問 66
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.

  • A. Installed bases
  • B. Contacts
  • C. Registered products
  • D. Service contracts

正解: B,D

 

質問 67
Which of the following elements needs to be activated in the scoping? Note: There are 2 correct Answers to this question.

  • A. Registered Products and Installed Bases
  • B. Service Notification
  • C. Sales Contact
  • D. Service Contract Management

正解: A,D

 

質問 68
How can you restrict access to Product View?

  • A. Employee
  • B. Territories
  • C. Service Unit of Employee
  • D. Sales Data of Employee

正解: D

 

質問 69
Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.

  • A. With the mashup approach, offline access to an SAP BusinessObjects Bl system is available.
  • B. You can add custom fields in data sources and reports.
  • C. With the Dashboard Designer, KPIs can be joined to a new data source.
  • D. You can create new custom reports based on join data sources.

正解: A,B

 

質問 70
Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct Answers to this question.

  • A. Maintenance plan
  • B. Setup deals
  • C. Scoping attribute set
  • D. Maintenance measurement and readings

正解: A,D

 

質問 71
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct Answers to this question.

  • A. Custom reports
  • B. Standard reports
  • C. Web service message monitoring
  • D. Inner join data sources
  • E. Interactive dashboards

正解: A,B,E

 

質問 72
Which item can be assigned to organizational structures, team assignments, and workflow rules?

  • A. Business role
  • B. Service agent
  • C. Employee
  • D. Business user

正解: D

 

質問 73
Which of the following actions can you perform to configure access rights? Note: There are 3 correct answers to this question.

  • A. Control access on field and action level.
  • B. Create service level agreements.
  • C. Set access restrictions.
  • D. Assign work centers and views.
  • E. Maintain the service catalog.

正解: A,C,D

 

質問 74
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed.
Which option should you enable on the ticket template to avoid creation of multiple tickets?

  • A. Consider contract status
  • B. Consider maintenance plan condition
  • C. Consider delay
  • D. Consider ticket resolved on date

正解: D

 

質問 75
Which data element is used to calculate the warranty start?

  • A. Warranty reference date
  • B. Warranty duration
  • C. Number of months
  • D. Service category

正解: A

 

質問 76
For which element do you maintain attributes such as password and security policy?

  • A. Business role
  • B. Service agent
  • C. Employee
  • D. Business user

正解: D

 

質問 77
Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

  • A. Set the write access to restricted.
  • B. Set the read access to restricted.
  • C. Set the access rights to display.
  • D. Set the access rights to edit.
  • E. Set the read and write access to restricted.

正解: A,B,E

 

質問 78
Which of the following features apply to time recording? Note: There are 3 correct answers to this question.

  • A. You can activate the Microsoft Outlook integration for time recording.
  • B. Code list restrictions are not possible for the Time Type field.
  • C. Time sheets can be submitted for approval.
  • D. Time recording can be done online or in offline mode.
  • E. Automatic time recording can be done by clicking "Start recording" and "Stop recording".

正解: C,D,E

 

質問 79
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

  • A. Web service message monitoring
  • B. Custom reports
  • C. Standard reports
  • D. Interactive dashboards
  • E. Inner join data sources

正解: A,B,C

 

質問 80
You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?

  • A. Pricing procedure
  • B. Price list
  • C. Price scale
  • D. Cross-selling list

正解: A

 

質問 81
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

  • A. The activity list is automatically generated by the system based on your scoping decisions.
  • B. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
  • C. Fine-tuning is the process of generating the activity list by answering questions about which business processes will implemented.
  • D. Scoping is automatically generated by the system based on your fine-tuning decisions.

正解: A

 

質問 82
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SAP C_C4H510_04 認定試験の出題範囲:

トピック出題範囲
トピック 1
  • Explain Contracts & Case Management in Service Tickets
  • Explain Warranty Management & its usage in Service Tickets
トピック 2
  • Identify how to use personalization and extensibility, including mashups and custom business objects
  • Explain Maintenance Plan & its usage in Service Tickets
トピック 3
  • Communication Channel and Knowledge Base
  • Business roles and users, as well as set up data restrictions
トピック 4
  • Setup Service Levels, Categories and define Work Distribution rules for Service Process
  • Knowledge Base in SAP Service Cloud
トピック 5
  • Perform tasks associated with the maintenance of employees
  • Explain Time Recording and Fulfillment in Service Tickets
トピック 6
  • Set up a notification process and configure conditions and actions for workflows
  • Use data migration templates, troubleshoot data migration issues and understand mass data maintenance
トピック 7
  • Leverage MS Excel with SAP Cloud for Customer reports
  • Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations
トピック 8
  • Explain Installed Base & its usage in Service Tickets
  • Identify the different Service Processes and their capabilities

 

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