最新（2025)Genesys GCP-GCX試験問題集 [Q15-Q33]

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最新（2025)Genesys GCP-GCX試験問題集

最適な練習法にはGenesys GCP-GCX試験の素晴らしいGCP-GCX試験問題PDF

質問 # 15
Where are Genesys Cloud CX call recordings stored by default?

  • A. Cloud
  • B. Edges
  • C. AWS Cloud
  • D. Web Service

正解：A


質問 # 16
Which of the following is not a Quality Management feature?

  • A. Scheduling
  • B. Evaluation Forms
  • C. Policies
  • D. Interaction Recording

正解：D


質問 # 17
What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)

  • A. Have all attendees call you. When all calls are active, click the Start Conference button.
  • B. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
  • C. With multiple active calls, click and drag an unselected call onto the previously selected call details.
  • D. Click the Conference button in Genesys Cloud CX directory, and then enter the names or phone numbers of the attendees.

正解：A、C


質問 # 18
Number plan determines how many and which digits are necessary for call routing.

  • A. False
  • B. True

正解：B

解説：
Explanation
Number plan determines how many and which digits are necessary for call routing is a true statement. A number plan is a telecommunication scheme that assigns telephone numbers to subscribers and telephony endpoints in Genesys Cloud CX. A number plan can also define various aspects of call routing, such as:
* How many digits are required to dial a destination number
* Which digits are used to identify a country code, area code, or extension
* Which digits are used to access an outside line or an operator
* Which digits are used to indicate an emergency number or a special service A number plan can be added or modified based on the organizational requirements in Genesys Cloud CX. A number plan can also be tested with the call simulator tool in Genesys Cloud CX. References:
https://help.mypurecloud.com/articles/number-plan-information/
https://help.mypurecloud.com/articles/add-number-plan/
https://help.mypurecloud.com/articles/test-destination-phone-numbers-with-the-call-simulator/


質問 # 19
Which of the following Edge feature contains the built-in remote survivability mode?

  • A. SIP gateway
  • B. Disaster recovery
  • C. Call broker
  • D. SIP proxy

正解：D

解説：
Explanation
SIP proxy is the Edge feature that contains the built-in remote survivability mode. Remote survivability mode is a feature that allows the Edge to continue to provide core telephony services even when it loses connection with Genesys Cloud CX. The SIP proxy service on the Edge detects the loss of connection and switches to remote survivability mode. In this mode, the Edge can still route calls to and from phones, SIP trunks, and telephony gateways based on the last known configuration from Genesys Cloud CX. References:
https://help.mypurecloud.com/articles/edge-device-overview/
https://help.mypurecloud.com/articles/edge-remote-survivability-faqs/


質問 # 20
Instant messaging costs are significantly less than long-distance phone conversations.

  • A. False
  • B. True

正解：B


質問 # 21
In which of these views would you see the amount of time an agent spent in each status?

  • A. Agent Performance
  • B. Agent Queue
  • C. Agent Status
  • D. Agent Interaction

正解：C

解説：
The Agent Status view in Genesys Cloud CX is designed to show detailed information about an agent's status over time, including the amount of time spent in each status such as Available, Busy, Away, etc. This view provides insights into how agents are allocating their time, which can be crucial for understanding productivity, identifying bottlenecks, and making informed staffing decisions.


質問 # 22
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?

  • A. Performance > Overview (Evaluations)
  • B. Performance > Workspace > Dashboards
  • C. Admin > Quality
  • D. Admin > Contact Center

正解：A

解説：
Performance > Overview (Evaluations) is where you can view agent evaluation scores, evaluation activity, and calibration activity in real-time in Genesys Cloud CX Quality Management. Evaluations are assessments of agent interactions based on predefined criteria and scoring methods. Evaluations can help contact center managers and supervisors measure and improve agent performance and quality of service. Performance > Overview (Evaluations) is a dashboard that shows various metrics and details related to evaluations, such as evaluation score distribution, evaluation completion rate, calibration score variance, etc. Reference: https://help.mypurecloud.com/articles/about-evaluations/ https://help.mypurecloud.com/articles/evaluations-overview/


質問 # 23
Which one of the following Genesys Cloud CX configuration options provides a way to ensure that phones of a specific make and model are all deployed with the same settings?

  • A. IP Phone Templates
  • B. Managed IP Phones
  • C. Base Settings
  • D. Default Station Configuration

正解：A

解説：
IP Phone Templates in Genesys Cloud CX provide a standardized way to configure and deploy phones of a specific make and model with the same settings across the organization. This feature ensures consistency and efficiency in phone deployment, reducing the complexity of individually configuring each phone and ensuring that all necessary settings are uniformly applied.


質問 # 24
Which of following file formats are available to export a report? (Choose three.)

  • A. .pdf
  • B. .xlsx
  • C. .txt
  • D. .docx
  • E. .doc
  • F. .xls

正解：A、E、F


質問 # 25
You can add more than one outbound route to the contact center.

  • A. False
  • B. True

正解：B

解説：
Explanation
You can add more than one outbound route to the contact center is a true statement. You can add multiple outbound routes to the contact center in Genesys Cloud CX Telephony Admin menu based on your needs and preferences. You can add different outbound routes for different classifications of destination numbers, such as local, long distance, international, etc. You can also add different outbound routes for different trunks or numbering plans that you want to use for outgoing calls. You can also add different outbound routes for different priorities or failover scenarios that you want to implement for outgoing calls. References:
https://help.mypurecloud.com/articles/add-an-outbound-route/
https://help.mypurecloud.com/articles/outbound-routes-overview/


質問 # 26
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

  • A. You must know the exact coordinates of the new building.
  • B. You must have Admin rights to Genesys Cloud CX.
  • C. You must have the basic profile data for all users at the new location.
  • D. You must collect general information such as building address, number of floors, location contact information, etc.
  • E. You must have images of all the users located at the new location.

正解：B、D

解説：
Explanation
Collecting general information such as building address, number of floors, location contact information, etc and having Admin rights to Genesys Cloud CX are two prerequisites to perform the task of adding a new location to Genesys Cloud CX. A location is an entity that represents a physical site or building where users or devices are located in Genesys Cloud CX. A location can have various attributes configured to define its behavior and appearance, such as:
* Building address
* Number of floors
* Location contact information
* Emergency number
* Time zone
* Language
* Currency
To add a new location to Genesys Cloud CX, a user needs to have Admin permission assigned to their role.
Admin permission is a granular setting that controls access to administrative features and functions in Genesys Cloud CX. Admin permission is usually assigned to administrators or supervisors who need to manage various aspects of the organization's account. References: https://help.mypurecloud.com/articles/location-overview/
https://help.mypurecloud.com/articles/add-a-location/
https://help.mypurecloud.com/articles/about-permissions/
https://help.mypurecloud.com/articles/admin-permission/


質問 # 27
Which feature enables a voice interaction to interrupt an email interaction?

  • A. Utilization
  • B. Scripts
  • C. Emergency Routing
  • D. ACD Skills

正解：A


質問 # 28
Sam wants to install the reporting app on his iPad to access metrics.
Which of the following apps does he need to install?

  • A. Genesys Cloud CX User
  • B. Genesys Cloud CX Supervisor
  • C. Genesys Cloud CX Admin
  • D. Genesys Cloud CX Reporting

正解：B

解説：
Explanation
Genesys Cloud CX Supervisor is the app that Sam needs to install on his iPad to access metrics in Genesys Cloud CX Performance menu. Genesys Cloud CX Supervisor is a mobile app that allows supervisors to monitor real-time and historical metrics about their contact center performance and activities in Genesys Cloud CX. Genesys Cloud CX Supervisor can help supervisors manage and improve various aspects of their contact center, such as:
* Agent performance
* Queue performance
* Interaction quality
* Customer satisfaction
* Workforce management
Genesys Cloud CX Supervisor allows supervisors to access metrics on their iPad by providing various features, such as:
* Dashboards: Supervisors can view real-time metrics about agents, queues, skills, interactions, and flows on customizable dashboards.
* Reports: Supervisors can view historical data about agents, queues, skills, interactions, flows, and outcomes on predefined reports.
* Alerts: Supervisors can receive notifications about important events or issues that affect their contact center performance or activities.
* Coaching: Supervisors can provide feedback or guidance to agents based on their performance or activities.
References: https://help.mypurecloud.com/articles/about-genesys-cloud-supervisor/
https://help.mypurecloud.com/articles/install-genesys-cloud-supervisor/


質問 # 29
What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

  • A. 20 chats and calls must be answered in 80 seconds.
  • B. 80 calls must be answered every 20 seconds.
  • C. 80% of calls must be answered within 20 seconds.
  • D. 80% of agents must answer calls within 20 seconds.

正解：C

解説：
A service level of 80 and a service level target of 20 for voice interactions mean that 80% of calls must be answered within 20 seconds. Service level is a metric that measures how well a contact center meets its customer service goals. Service level is calculated by dividing the number of interactions answered within a specified time threshold (service level target) by the total number of interactions offered in a given period. For example, if a contact center receives 100 calls in an hour and answers 80 calls within 20 seconds, then its service level is 80/100 = 0.8 or 80%. Reference: https://help.mypurecloud.com/glossary/service-level/ https://help.mypurecloud.com/articles/queue-performance-summary-report/


質問 # 30
Which functionalities are available in Genesys Cloud CX WFM? (Choose three.)

  • A. Schedules
  • B. Forecast simulator
  • C. Long-Term Forecasts
  • D. Short-Term Forecasts

正解：A、C、D


質問 # 31
Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)

  • A. Roles
  • B. Queue
  • C. Skills
  • D. Language

正解：C、D


質問 # 32
Select all access level permission types for workspace (Documents > Workspace) membership. (Choose three.)

  • A. Contributor
  • B. Collaborator
  • C. Full Access
  • D. Partial
  • E. Write-Only
  • F. Read-Only

正解：A、C、F

解説：
Full Access, Read-Only, and Contributor are three access level permission types for workspace (Documents > Workspace) membership in Genesys Cloud CX Collaborate. Workspace is a feature that allows users to create and manage documents in Genesys Cloud CX Collaborate. Workspace provides various features and functions for users to create, edit, share, organize, and search documents within an organization. Users can have different access level permissions for workspace membership based on their roles and needs. The access level permissions for workspace membership are:
Full Access: Users can create, edit, delete, share, move, copy, tag, download, upload, and view any document in the workspace.
Read-Only: Users can only view documents in the workspace. They cannot create, edit, delete, share, move, copy, tag, download, or upload any document in the workspace.
Contributor: Users can create new documents in the workspace and edit or delete their own documents. They can also share, move, copy, tag, download, upload, and view any document in the workspace.
Some other access level permission types for workspace membership are Owner and Collaborator. Reference: https://help.mypurecloud.com/articles/workspace-overview/ https://help.mypurecloud.com/articles/manage-workspace-membership/


質問 # 33
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更新された検証済みの合格させるGCP-GCXリアル試験問題と解答：https://www.goshiken.com/Genesys/GCP-GCX-mondaishu.html

問題集返金保証付きのGCP-GCX問題集公式問題集：https://drive.google.com/open?id=1V_KKCzgLJpP1gdjwRRP-6jcm6CjdEcvn

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