GCP-GCX無料認定試験材料はこちらの112問題 [Q38-Q58]

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GCP-GCX無料認定試験材料はこちらの112問題

リアルGCP-GCXは100%カバー率リアル試験問題を試そう！


Genesys GCP-GCX 認定試験は、Genesys Cloud CX プラットフォームに深い理解が必要な高度な認定試験です。この認定試験に受験するには、候補者は以前に Genesys プラットフォームでの作業経験が必要であり、Genesys Cloud CX Essentials トレーニングコースを修了している必要があります。このトレーニングコースでは、通話ルーティング、インタラクション録音、およびチャットボットの開発など、プラットフォームの基本をカバーしています。

 

質問 # 38
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

  • A. You must know the exact coordinates of the new building.
  • B. You must have images of all the users located at the new location.
  • C. You must have Admin rights to Genesys Cloud CX.
  • D. You must collect general information such as building address, number of floors, location contact information, etc.
  • E. You must have the basic profile data for all users at the new location.

正解：C、D


質問 # 39
You can develop a plan to generate reports regularly, however, Genesys Cloud CX does not allow you to run reports on demand.

  • A. False
  • B. True

正解：A


質問 # 40
Which architectural approach is used to develop a single application as a suite of small services?

  • A. Monolithic Architecture
  • B. Microservices Architecture
  • C. Genesys Cloud CX Salesforce Architecture
  • D. Single Core Architecture

正解：B


質問 # 41
What additional functionality does Communicate bring to Genesys Cloud CX?

  • A. Call center features, such as ACD and scripting.
  • B. Unified communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.
  • C. Directory capabilities, such as advanced search, profiles, and keyword searching.
  • D. Knowledge-based features, such as FAQs and communities.

正解：B

解説：
Explanation
Communicate is a feature that brings unified communications features to Genesys Cloud CX, such as telephony, unified messaging, voice conferencing, and auto-attendant. Communicate allows users to make and receive phone calls, send and receive messages, join voice conferences, and access voicemail within Genesys Cloud CX. Communicate also integrates with third-party applications, such as Salesforce, Microsoft Teams, Zoom, etc. References: https://www.genesys.com/pricing
https://www.genesys.com/genesys-cloud/features/communicate


質問 # 42
Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration.
In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can:

  • A. Place and receive ACD calls; non-ACD calls can neither be place nor received.
  • B. Receive ACD and non-ACD calls, but not place.
  • C. Place and receive both ACD and non-ACD calls.
  • D. Place ACD and non-ACD calls, but not receive.

正解：C

解説：
Explanation
Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration. In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can place and receive both ACD and non-ACD calls. An N+1 configuration means that you have one more Edge than you need to handle your peak call volume. This way, if one Edge goes down, another Edge can take over its load without affecting your service quality or availability. References:
https://help.mypurecloud.com/articles/about-edge-devices/
https://help.mypurecloud.com/articles/edge-redundancy/


質問 # 43
You cannot add variables to a script.

  • A. False
  • B. True

正解：A


質問 # 44
You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

  • A. Tell John to be patient and wait for the email to arrive.
  • B. Resend the invite.
  • C. Add John to Genesys Cloud CX again so that a new invitation will be generated.
  • D. Submit a ticket to Genesys Cloud CX support.

正解：B

解説：
Explanation
The best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX is to resend the invite. When you add a new user to Genesys Cloud CX, an invitation email is sent to the user's email address with a link to activate their account and set their password. If the user does not receive the invitation email, you can resend it from the Users page in Genesys Cloud CX Admin. References:
https://help.mypurecloud.com/articles/add-a-user/
https://help.mypurecloud.com/articles/resend-an-invitation-email/


質問 # 45
Genesys Cloud CX Voice is __________.

  • A. An internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX.
  • B. A third-party service that provides external Phone Trunks.
  • C. Another name for Genesys Cloud CX.
  • D. A help bot that is available within Genesys Cloud CX chat.

正解：A


質問 # 46
Which of the following statements defines a critical question in an Evaluation Form?

  • A. If answered "No", critical questions will result in an evaluation score of zero for the interaction.
  • B. Critical questions are multiple choice questions that have a higher weightage than non-critical questions.
  • C. Critical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions.
  • D. Critical questions are questions that the agent must answer.

正解：A


質問 # 47
Which Genesys Cloud CX feature helps reduce wait time for each call?

  • A. IVR
  • B. Workforce Management
  • C. Automatic Call Distribution
  • D. Skill-based Routing

正解：D


質問 # 48
What is the maximum limit for creating performance dashboards for private users?

  • A. 0
  • B. 1
  • C. 2
  • D. 3

正解：A


質問 # 49
Number plan determines how many and which digits are necessary for call routing.

  • A. True
  • B. False

正解：A


質問 # 50
Sam is in charge of handling incoming interactions that are sent via the queue. Some calls enter and exit the queue without being handled or terminated.
What terminology is used to describe such calls?

  • A. IVR
  • B. Abandon
  • C. Flow-outs
  • D. Disconnect

正解：B


質問 # 51
Select all available options for adding widgets to a performance dashboard. (Choose four.)

  • A. Interaction
  • B. Agent Status
  • C. Grid
  • D. Text
  • E. Chart
  • F. Metric

正解：C、D、E、F

解説：
Explanation
Grid, Text, Metric, and Chart are four available options for adding widgets to a performance dashboard. A widget is a component that displays data in a specific format on a performance dashboard. You can add different types of widgets to customize your dashboard and show the data that you need. The other available options for adding widgets are Agent Status and Web Content. References:
https://help.mypurecloud.com/articles/add-widgets-to-a-performance-dashboard/
https://help.mypurecloud.com/articles/widget-types/


質問 # 52
Select all access level permission types for workspace (Documents > Workspace) membership. (Choose three.)

  • A. Write-Only
  • B. Partial
  • C. Read-Only
  • D. Collaborator
  • E. Contributor
  • F. Full Access

正解：C、E、F

解説：
Explanation
Full Access, Read-Only, and Contributor are three access level permission types for workspace (Documents > Workspace) membership in Genesys Cloud CX Collaborate. Workspace is a feature that allows users to create and manage documents in Genesys Cloud CX Collaborate. Workspace provides various features and functions for users to create, edit, share, organize, and search documents within an organization. Users can have different access level permissions for workspace membership based on their roles and needs. The access level permissions for workspace membership are:
* Full Access: Users can create, edit, delete, share, move, copy, tag, download, upload, and view any document in the workspace.
* Read-Only: Users can only view documents in the workspace. They cannot create, edit, delete, share,
* move, copy, tag, download, or upload any document in the workspace.
* Contributor: Users can create new documents in the workspace and edit or delete their own documents.
They can also share, move, copy, tag, download, upload, and view any document in the workspace.
Some other access level permission types for workspace membership are Owner and Collaborator. References:
https://help.mypurecloud.com/articles/workspace-overview/
https://help.mypurecloud.com/articles/manage-workspace-membership/


質問 # 53
Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)

  • A. AI
  • B. Digital
  • C. Human Capital Management
  • D. VR
  • E. Workforce Engagement

正解：A、B、E

解説：
Explanation
AI, Digital, and Workforce Engagement are some of the add-on options provided in Genesys Cloud CX. These options allow customers to enhance their Genesys Cloud CX solution with additional features and capabilities.
AI enables customers to leverage artificial intelligence and machine learning for various use cases, such as chatbots, predictive engagement, voicebots, etc. Digital enables customers to support multiple digital channels, such as chat, email, message, social media, etc. Workforce Engagement enables customers to optimize their workforce management, quality management, performance management, etc. References:
https://www.genesys.com/pricing https://www.genesys.com/genesys-cloud/features/ai
https://www.genesys.com/genesys-cloud/features/digital
https://www.genesys.com/genesys-cloud/features/workforce-engagement


質問 # 54
Which of the following operating systems are supported by Genesys Cloud CX mobile applications? (Choose two.)

  • A. Windows 10 Mobile
  • B. Android
  • C. iOS
  • D. Harmony OS

正解：B、C

解説：
Explanation
iOS and Android are two operating systems that are supported by Genesys Cloud CX mobile applications.
Genesys Cloud CX mobile applications are apps that allow users to access various features and functions of Genesys Cloud CX on their mobile devices, such as smartphones or tablets. Genesys Cloud CX mobile applications are available for iOS and Android devices and can be downloaded from the App Store or Google Play Store respectively. Genesys Cloud CX mobile applications enable users to communicate and collaborate with other users, manage their status and availability, view their performance metrics and notifications, and more. References: https://help.mypurecloud.com/articles/about-genesys-cloud-mobile-apps/
https://help.mypurecloud.com/articles/install-the-genesys-cloud-mobile-app/


質問 # 55
While Alex is monitoring queue reports, Sam deletes an inactive agent from the queue.
Will this affect the metrics that Alex is monitoring?

  • A. Yes
  • B. No

正解：B

解説：
Explanation
No, deleting an inactive agent from the queue will not affect the metrics that Alex is monitoring in queue reports in Genesys Cloud CX Performance menu. A queue report is a report that shows various metrics and details related to queue performance and activities in Genesys Cloud CX. A queue report can help you measure and improve various aspects of your queue, such as:
* Service level
* Abandon rate
* Average speed of answer
* Average handle time
* Interaction volume
Deleting an inactive agent from the queue will not affect the metrics that Alex is monitoring in queue reports because:
* A queue report only counts interactions that spent time in the queue, but an agent-based report counts any interactions an agent worked with. This means that the totals in a queue report and an agent-based report may not match exactly, even if they include the same agents or queues. This is because a queue is a stand-alone entity from the perspective of Genesys Cloud CX reports, and queue metrics and agent metrics can differ for various reasons, such as:
* An interaction spends time in multiple queues
* An interaction abandons before an agent handles it
* An agent is a member of more than one queue
* An inactive agent is an agent who has not logged in to Genesys Cloud CX or has logged out. An inactive agent does not affect the metrics in queue reports because they do not contribute to various metrics and details related to queue performance and activities, such as:
* Offered count
* Answered count
* Abandoned count
* Transfer count
References: https://help.mypurecloud.com/articles/reports-overview/
https://help.mypurecloud.com/articles/queue-report-and-agent-report-totals-differ-by-design/
https://help.mypurecloud.com/articles/agent-status-overview/


質問 # 56
Which of the following is NOT a Genesys Cloud CX Collaborate feature?

  • A. Content Management
  • B. Text Chat
  • C. Video Chat
  • D. AI Chat

正解：A


質問 # 57
How do you represent your organization when you contact the Genesys Cloud CX support team?

  • A. ID
  • B. Company Name
  • C. Agent Name
  • D. Organization ID

正解：D

解説：
Explanation
Organization ID is how you represent your organization when you contact the Genesys Cloud CX support team. Organization ID is a unique identifier that is assigned to your organization when you sign up for Genesys Cloud CX. Organization ID helps the Genesys Cloud CX support team to locate your organization's account information and provide faster and better service. You can find your organization ID by clicking Admin > Account Settings > Organization Settings in Genesys Cloud CX window. References:
https://help.mypurecloud.com/articles/organization-id/
https://help.mypurecloud.com/articles/contact-genesys-cloud-customer-care/


質問 # 58
......


Genesys GCP-GCX（Genesys Cloud CX Certified Professional-Consolidated）認定試験は、顧客エクスペリエンス管理分野の専門家の知識と専門知識をテストする包括的な認定試験です。この認定試験は、顧客エクスペリエンスソリューションの主要なプロバイダーであるGenesysが提供しています。GCP-GCX試験は、顧客エンゲージメント、コンタクトセンターのオペレーション、アナリティクス、および自動化など、幅広いトピックをカバーしています。Genesys Cloud CXを使用して顧客エクスペリエンスソリューションを設計、実装、および管理するために必要なスキルと知識を評価するように設計されています。


GCP-GCX試験を受ける資格を得るには、候補者は顧客体験とコンタクトセンターの操作を確実に理解し、Genesys Cloud CXでの経験が必要です。試験は多肢選択式の質問で構成されており、オンラインで管理されています。 GCP-GCX認定は2年間有効であり、候補者は認定を維持するために2年ごとに再認定する必要があります。この認定は、雇用主とクライアントに、専門家がGenesys Cloud CXプラットフォームを効果的に使用および管理するために必要な知識とスキルを持っていることを示しています。

 

GCP-GCX試験問題集簡単なまとめ：https://www.goshiken.com/Genesys/GCP-GCX-mondaishu.html

GCP-GCX最新Genesys Cloud CXトレーニングと認定をゲット：https://drive.google.com/open?id=1WA7LqxHYbfdG3vFCbqvI7p1AxHUP6D1D

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