[2022年02月] 検証済みCisco試験問題集で820-605試験学習ガイド
ベスト品質のCisco 820-605試験解答リアル練習試験問題集で[2022]
Cisco 820-605 認定試験の出題範囲：
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質問 33
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
- A. Join the sales and marketing strategy meetings
- B. Observe the online image of the customer
- C. No action is necessary as long as the health index is green
- D. Manage the service issues and escalations
- E. Review and update the success plan for ongoing activities
正解: C,E
質問 34
DRAG DROP
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.
Select and Place:
正解:
解説:
質問 35
What is the customer success objective of a Quarterly Success Review?
- A. Create a success plan.
- B. Align work effort to outcomes.
- C. Introduce new products and services.
- D. Evaluate renewal contract.
正解: A
質問 36
Which of these is included in a success plan?
- A. services cost
- B. customer business outcomes
- C. customer HR processes
- D. confidential customer information
正解: A,B
質問 37
You are a Customer Success Manager and have just been assigned a strategic new account.
Which course of action is the best to help you prepare for the first customer introduction meeting?
- A. Speak the internal contacts to understand the customer sentiment and outstanding escalations
- B. Perform a deep analysis of all the sales orders to the past 24 months
- C. Engage with the account team to understand the expansion opportunities
- D. Build an understanding of your customer's business and market trends and priorities
正解: D
質問 38
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)
- A. cultural barrier
- B. technical barrier
- C. process barrier
- D. product barrier
- E. cost barrier
正解: A,C
質問 39
A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)
- A. support tickets reports and diagnostic information
- B. detailed contract inventory
- C. questions to validate the interpreted analytical data
- D. customer annual report and quarterly business reviews
- E. sales account plan
正解: A,D
質問 40
Refer to the exhibit.
Which role is accountable for the Develop and validate Success Plan update activity?
- A. Customer Success Manager
- B. Product Sales Specialist
- C. Account Manager
- D. Business Development Manager
正解: A
質問 41
The Customer Success Manager notices that their customer has delayed going into production.
Which action does the Customer Success Manager consider?
- A. Provide the customer with a chargeable deployment service
- B. Re-enforce the time to value of the solution
- C. Give the customer a discount on a future purchase
- D. Suggest that the customer replace their existing staff
正解: B
質問 42
The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?
- A. Re-enforce the time to value of the solution.
- B. Provide the customer with a chargeable deployment service.
- C. Suggest that the customer replace their existing staff.
- D. Give the customer a discount on a future purchase.
正解: B
質問 43
Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?
- A. prescriptive
- B. descriptive
- C. diagnostic
- D. predictive
正解: C
質問 44
What are two barriers to adoption within an organization? (Choose two.)
- A. agile development model
- B. centralized IT organization
- C. solution implemented by partner
- D. inadequate knowledge and skills
- E. organizational silos
正解: D,E
質問 45
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?
- A. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.
- B. The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.
- C. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.
- D. Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption.
The CSM advises and professional services team on the best services to position.
正解: C
質問 46
What is a key driver that is creating the need for customer success?
- A. subscription economy
- B. portfolio management
- C. advanced specializations
- D. financial resources
正解: D
質問 47
Which type of analytics has telemetry that demonstrates the customer's use of the software and actions to date?
- A. descriptive
- B. prescriptive
- C. diagnostic
- D. predictive
正解: A
質問 48
Refer to the exhibit. What does this health score indicate?
- A. The customer needs to consume more of this product.
- B. The customer is unlikely to renew this license.
- C. The customer needs to purchase more licenses.
- D. The customer is unlikely to advocate for this product.
正解: A
質問 49
A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)
- A. tools
- B. process
- C. platform
- D. people
- E. application
正解: B,D
質問 50
Refer to the exhibit. The graph shows a customer with a software product and highlights the number of paid-for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?
- A. The customer's usage has seen a recent decline and the chance of them churning will be higher
- B. The customer has increased usage, which shows a strong indicator of renewal
- C. The customer has a high probability to renew and will include an expanded opportunity
- D. The customer's usage is too low to correctly measure the chance of their retention
正解: A
質問 51
What defines customer success?
- A. the business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
- B. the business methodology of ensuing that customers are always on the latest software releases and subscription contracts so customers can focus on core business activities.
- C. the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using the product or service.
- D. a measure of the Net Promoter Score resulting from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly together to deliver a positive experience.
正解: C
質問 52
Drag and Drop Question
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics.
Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.
正解:
解説:
質問 53
Which statement describes the difference between customer success and customer sales?
- A. Customer sales is about getting customers to utilize their solutions to get the value they intended. Customer success is about making sure the customer deploys the solution within an effective timeline.
- B. Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.
- C. Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.
- D. Customer sales is about getting customers to utilize their solutions to get the value they intended. Customer success is about expanding the customer's portfolio.
正解: B
質問 54
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正真正銘のベスト材料820-605：https://www.goshiken.com/Cisco/820-605-mondaishu.html
820-605テストエンジン練習試験：https://drive.google.com/open?id=1QLNrqfTJ-HOoRgUmevsGB5jqdvb6xU_M