[2023年11月25日] 問題集お試しセット820-605テストエンジントレーニング問題集には152問あります
Cisco 820-605問題集で100%カバー率リアル試験問題
シスコ820-605試験は、IT業界の顧客成功マネージャー（CSM）としてのキャリアを追求する個人の知識とスキルをテストするために設計されています。この試験は、顧客成功の原則、顧客ライフサイクル管理、顧客成功メトリック、および顧客支持など、CSMに関連する広範なトピックをカバーしています。この試験に合格することは、顧客関係を管理し、ビジネス成長を促進するために必要な専門知識を持っていることを潜在的な雇用主に証明することになります。
質問 # 58
The customer wants to increase the utilization of their video conferencing system. Drag and drop the actions from the left into the correct sequence on the right.
正解：
解説：
質問 # 59
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)
- A. scheduling of Quarterly Success Review
- B. completion of customer training
- C. review of product roadmap
- D. confirmation of customer business outcomes
- E. agreement of key stakeholders
正解：D、E
質問 # 60
Which method is directly associated with evaluating a customer outcome?
- A. metrics
- B. key performance indicators
- C. milestones
- D. benchmarks
正解：D
質問 # 61
Which element evaluates a customer outcome?
- A. metrics
- B. key performance indicators
- C. milestones
- D. benchmarks
正解：D
質問 # 62
Your client, the Director of IT Policy and Governance of Eastembank has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago The client has requested a meeting to improve the situation Which reports are critical to the success of the meeting?
- A. network utilization, number of meetings user initiated, number of users
- B. number of users registered, bandwidth utilization, number of training sessions user joined
- C. number of users registered, number of meetings user initiated, number of meetings user joined
- D. number of users registered, service logs, number of users
正解：A
質問 # 63
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
- A. Review and update the success plan for ongoing activities
- B. Join the sales and marketing strategy meetings
- C. No action is necessary as long as the health index is green
- D. Observe the online image of the customer
- E. Manage the service issues and escalations
正解：A、C
質問 # 64
Which statement describes an end user adoption barrier?
- A. Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.
- B. There are insufficient licenses for additional staff from a newly acquired company to use the solution.
- C. The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
- D. The budget is insufficient to implement the solution for a new branch of the business.
正解：B
質問 # 65
Which action should a Customer Success Manager take when the product utilization score is not improving?
- A. Review the support case history to identify product quality or customer education issues.
- B. Engage the sales team to upsell the solution and offer options and product diversity to the customer.
- C. Contact the product operations team to review the telemetry and offer insights to the customer.
- D. Conduct customer interviews to understand current adoption barriers and develop a solution plan.
正解：D
質問 # 66
Refer to the exhibit. Which role is accountable for the Develop and validate Success Plan update activity?
- A. Customer Success Manager
- B. Account Manager
- C. Business Development Manager
- D. Product Sales Specialist
正解：A
質問 # 67
What is the best method to measure customer consumption of technology?
- A. telemetry and analytics
- B. recurring revenue management
- C. enterprise CRM and incident management
- D. content management
正解：A
解説：
Explanation
質問 # 68
What is a lagging indicator of the customer achieving the value proposition?
- A. contract renewal
- B. decrease in the number of problem reports
- C. product deployment
- D. movement to evaluate stage
正解：A
解説：
Contract renewal is a lagging indicator because it shows whether the customer achieved enough value from the solution to continue using it beyond the initial contract period. By renewing, the customer is indicating that past performance met or exceeded expectations.
質問 # 69
Which statement describes the difference between customer success and customer sales?
- A. Customer sales is about getting customers to utilize their solutions to get the value they intended. Customer success is about making sure the customer deploys the solution within an effective timeline.
- B. Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.
- C. Customer sales is about getting customers to utilize their solutions to get the value they intended. Customer success is about expanding the customer's portfolio.
- D. Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.
正解：D
質問 # 70
Refer to the exhibit.
Which role is accountable for the Develop and validate Success Plan update activity?
- A. Customer Success Manager
- B. Account Manager
- C. Business Development Manager
- D. Product Sales Specialist
正解：A
質問 # 71
From a Customer Success perspective, which reason to monitor your customer's health is the most important?
- A. It allows the customer to identify unused licenses so they can be addressed via a service improvement plan
- B. Understanding your customer's health directly enables renewals
- C. It gives the customer valuable insight so they can automatically renew critical on time
- D. It provides the opportunity to address any changes in the customer's experience or actions around the solution
正解：B
解説：
Explanation/Reference: https://www.gainsight.com/customer-success-best-practices/how-to-score-customer-health/
質問 # 72
Your customer's business outcome is to drive employee efficiencies. Which key metrics measure this outcome?
- A. number of incidents reported or number of compliance issues
- B. reduction in headcount or operational support costs
- C. customer and employee feedback
- D. increase in new subscribers or increase in end users
- E. number of activities completed or increase in direct time
正解：E
質問 # 73
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two )
- A. scheduling of Quarterly Success Review
- B. confirmation of customer business outcomes
- C. completion of customer training
- D. review of product roadmap
- E. agreement of key stakeholders
正解：C、E
質問 # 74
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シスコのカスタマーサクセスマネージャー認定を取得することは、ビジネス成果を提供することで顧客成功を推進するために必要なスキルと知識を持っていることを示し、信頼性を向上させ、キャリアアップの機会を提供することができます。さらに、この認定により、シスコの顧客成功の方法論を活用して、顧客満足度、ロイヤルティ、およびリテンションを推進することができます。
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