[2023年05月27日] 最新の3312試験の的確なAvaya Aura® Contact Center Administration ExamのPDF問題
3312試験問題を練習するならGoShiken顕著なAvaya Aura® Contact Center Administration Exam試験練習問題集
Avaya 3312試験は、Avaya Aura®コンタクトセンターの管理に熟達したい個人を対象としています。この認定は、Avaya Aura®コンタクトセンター・ソリューションの実装、運用、保守、およびトラブルシューティングを担当するプロフェッショナルのスキルを検証するために設計されています。この試験は、Avaya Aura®コンタクトセンターでの作業経験があり、より複雑なコンタクトセンター環境を管理できるように知識とスキルを拡大したい個人を対象としています。
質問 # 22
A customer with Avaya Aura Contact Center (AACC) would like to use the Configuration Tool spreadsheet to add resources to the Contact Center.
Which three tasks can be configured using this tool? (Choose three.)
- A. presentation classed
- B. script variables
- C. skillsets
- D. threshold classes
- E. assignments
正解：A、C、D
質問 # 23
You just installed a new Avaya Aura Contact Center (AACC) installation and you need to configure it to communicate to the Avaya Aura Media Server (AAMS).
Which configuration options do you need to configure to accomplish this?
- A. Routes and Contact Types
- B. Media Servers and Media Services and Routes
- C. Media Servers and Routes
- D. CDNs (Route Points) and Skillsets
正解：C
質問 # 24
When agents finish with a call, and if there are calls waiting, the next call rings immediately on the agent's telephone set. The supervisor would like the agents to have 30 seconds before the next call is presented to the agent.
Which call presentation class option is needed to accomplish this requirement?
- A. Presentation Option: Return to Queue
- B. Presentation Option: After Call Break for N seconds:
- C. Presentation Option: Call Force
- D. Presentation Option: Put DN on hold to answer call
正解：D
質問 # 25
Which task can the supervisor perform in the Real-Time Displays window under the Change Mode column?
- A. Force the agent to login.
- B. Force the agent into Not Ready and select an existing Not Ready Reason Code.
- C. Force the agent to logout.
- D. Force the agent into Not Ready and select an existing After Call Work Code.
正解：B
質問 # 26
A customer with Avaya Aura Contact Center has five calls waiting in queue for the Customer Service Skillset.
An agent becomes available who can answer the calls.
Which call will be presented to the agent?
- A. The call for which the agent has the highest priority
- B. The call that has been In queue the longest
- C. The call with the highest priority in the script
- D. The call that has been In the system the longest
正解：D
質問 # 27
A customer with Avaya Aura Contact Center (AACC) wants to assign five agents to a new skill set in the most efficient way possible.
How would the customer assign the agents to the skillset?
- A. Use the skillset section in the Agent Details window to assign all the agents at the same time to the new skillset.
- B. Select all five agents from the Agents Details window, then drag and drop them to the new skillset.
- C. Assign the new skillset to those agent's partition.
- D. Use the skillset window from the skillset view to assign multiple agents.
正解：C
質問 # 28
A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script.
Given the following section of script:
IF DNIS = SOOO THEN
QUEUE TO SKILLSET customer_service
WAIT 2
ELSF
QUEUE TO SKILLSET general_lnfo
WAIT 2
END IF
QUEUE TO SKILLSET backup_sklllset WAIT 2
Which statement describes what will happen to a caller encountering this section of script?
- A. Callers with DNIS 5000 will queue to customer_service and backup_skillset, all other callers will queue to general_info and backup,skillset.
- B. Callers with DNIS 5000 will queue to customer_service and backup_skillset and all other calls will queue to general_info.
- C. Callers with DNIS 5000 will queue to customer_servlce, all other calls will queue to backup_skillset.
- D. Callers with DNIS 5000 will queue to customer_service, all other callers will queue to general_info and backup__sklllset.
正解：A
質問 # 29
You are given the task of configuring Avaya Aura Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent but do not get answered by that agent.
Which AACC configuration option is used to accomplish this task?
- A. Formulas
- B. Call Presentation Classes
- C. Global Settings
- D. Threshold Classes
正解：C
質問 # 30
Refer to the exhibit.
The logic block in the exhibit references a CLID intrinsic vip_customers_gv.
Which type of intrinsic uses CLID data to determine routing?
- A. Traffic
- B. Skillset
- C. Time
- D. Call
正解：C
質問 # 31
Refer to the exhibit.
The graphic shows an Access Class, cust_serv_spv, and the two components that comprise the Access Class definition, the contact Center Manager Server (CCMS) AACCMM04, and the Administration. Permissions levels ate granted to items within the launchpad through the creation of an Access Class.
If the supervisor has access to every item on the Launchpad, and if no permissions are granted under the Administration option what would be the result of access restriction for the user assigned to that Access Class?
- A. The user would not be able to acquire Control Directory Numbers (CDN).
- B. The user would not be able to configure new agents.
- C. The user would not be able to access the Audit Trail from the Launchpad.
- D. The user would not be able to create new administrative users.
正解：D
質問 # 32
A customer with Avaya Aura Contact Center (AACC) in a SIP environment has added an Avaya Media Aura Server (AAMS) to the Contact Center Management Administration (CCMA).
What is the next step in the configuration of the AAMS?
- A. Skillsets must be associated to the AAMS.
- B. Services such as Announcements and Dialog must be associated to the AAMS.
- C. The AAMS must be referenced in Global Settings.
- D. The AAMS must be rebooted.
正解：B
質問 # 33
The manager of the Customer Service Department wants calls into the Customer Service Application to be answered in 20 seconds or less, and wants to see what percentage of calls are meeting this objective by watching real-time displays.
Where would the Contact Center Manager Administration (CCMA) establish this 20 second cutoff point?
- A. Real Time Statistics
- B. Historical Statistics
- C. Application Threshold Class
- D. Real Time Reporting
正解：C
質問 # 34
A customer with Avaya Aura Contact Center (AACC) requires a real-time report that will show up to 15 minutes of real time data on the screen, allowing the supervisor to identify trends as they emerge.
Which Real-Time Display would accomplish this?
- A. Time Line Display
- B. Billboard Collection
- C. Interval to Date Display
- D. Agent Map
正解：D
質問 # 35
Some variables can have a list or range of values instead of only a single value. On creation of these global variables the class type set is selected.
Which three variables types support this class type? (Choose three.)
- A. Day
- B. Music
- C. Integer
- D. Skillset
- E. Agent Identification (Agent_ID)
正解：A、C、D
質問 # 36
A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?
- A. Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.
- B. Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level 2% Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.
- C. Create a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.
- D. Create an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the Level 2
%Servlce_Level_S threshold to 30, and assign the threshold class to the automotive ski 11 set.
正解：C
質問 # 37
A customer with Avaya Aura Contact Center (AACC) will use the Contact Router for all calls entering the system.
What is one function of the Contact Router?
- A. It can link Control Directory Numbers (CDN) to applications.
- B. It can link skillsets to applications.
- C. It can link agents to applications.
- D. It can link intrinsics to applications.
正解：B
質問 # 38
A customer with Avaya Aura Contact Center (AACC) has five calls waiting in queue for the Customer Service Skillset. An agent becomes available to answer the calls.
Which call will be presented to the agent?
- A. the call for which the agent has the highest priority
- B. the call that has been in the system the longest
- C. the call that has been in queue the longest
- D. the call with the highest priority in the script
正解：B
質問 # 39
A customer with Avaya Aura Contact Center (AACC) uses an Event Handler to monitor for unsolicited events and failed responses.
Which statement regarding the Event Handler is true?
- A. The event handler can monitor for excessive Not Ready time.
- B. The event handler must be the first line on any script.
- C. The event handler, if applied on a primary script, does not need to be re-applied on the secondary script.
- D. The event handler monitors for music failure.
正解：D
質問 # 40
The CCMS Host Application Interface (HAI) Service provides database lookup and call data attachment service without using a Customer Developed Applicatior (CDA).
What is used to configure this service?
- A. Task Flow Executor (TFE)
- B. Database Integration Wizard (DIW)
- C. Data Exchange Server (DX Server)
- D. Application Programming Interface (API)
正解：A
質問 # 41
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