[2023年07月13日]3312試験問題集でリアル試験と100%同じ問題と解答
3312テストエンジン問題集トレーニングには70問あります
Avaya 3312試験は、Avaya Aura®コンタクトセンターの管理を担当するプロフェッショナルの知識とスキルをテストするために設計されています。この認定は、Avayaの顧客エンゲージメントソリューションの専門知識を習得したいと考えている個人を対象としています。試験は、Avaya Aura®コンタクトセンターアーキテクチャ、インストール、構成、およびメンテナンスなど、さまざまなトピックをカバーしています。この試験に合格したプロフェッショナルは、Avaya Certified Support Specialist（ACSS）- Avaya Aura®コンタクトセンター管理認定を取得します。
質問 # 25
A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:
1. While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated
2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement
3. If the call is not queued and the skillset is in service. It must be re-queued.
What is the proper script syntax to accomplish this requirement?
- A. Section wait_loop
IF NOT QUEUED THEN
IF OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_stlll_busy_ran_gv
WAIT 30
EXECTUTE wait_loop - B. Section wait_loop
IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_ran_gv
WAIT 30
EXECUE walt_loop - C. Section wait_loop
IF NOT QUEUED THEN
IF NOT OUT OF SERVICE automotive THEN
QUEUE TO SKILLSET automotive
WAIT 2
ELSE
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_bu5y_ran_gv
WAIT 30
EXECTUTE wait_loop - D. Section wait_loop
IF QUEUED AND IF OUT OF SERVICE automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_busy_ran_gv
WAIT 30
EXECTUTE wait_loop
正解：C
質問 # 26
A supervisor with read/update/create/delete skillsets capability is trying to delete a skillset from the skillset page under the Configuration component.
The error message indicates that the skillset is in use and must be removed from anything referencing it, before it can be deleted from Contact Center Manager Server (CCMS).
Which two places should the supervisor look for these references? (Choose two.)
- A. Contact Center Management > Agent Definition
- B. Orchestration Designer > Scripts and Flows
- C. Real Time Statistics > Skillset Statistics
- D. Historical Statistics > Parameters
正解：A
質問 # 27
A customer with Avaya Aura Contact Center must create a Contact Center Management supervisor who also has administrative user capabilities.
Where is this accomplished?
- A. Create a new user in Access and Partition Management, assign User Type Administrator, and assign a password.
- B. In Contact Center Management, create a new supervisor, and assign Administrator Voice URI.
- C. Create a new user In Access and Partition Management, and assign a password.
- D. In Contact Center Management, create a new supervisor, and under Contact Center Manager Administration (CCMA) Login Account Details assign User Name and Password.
正解：A
質問 # 28
Refer to the exhibit.
The logic block in the exhibit references a CLID intrinsic vip_customers_gv.
Which type of intrinsic uses CLID data to determine routing?
- A. Skillset
- B. Traffic
- C. Call
- D. Time
正解：D
質問 # 29
An administrator creating a flow application realizes that a skillset required for the application has not been created.
Which statement about adding the skillset is true?
- A. It can be added through the Application Manager Data folder In the Orchestration Designer tool.
- B. It can be added through the Application Variable folder in the Orchestration Designer tool.
- C. It can be added through the Applications folder in the Orchestration Designer tool.
- D. The only way to add a skillset is through the Configuration Component.
正解：C
質問 # 30
A customer with Avaya Aura Contact Center (AACC) in a SIP environment has added an Avaya Media Aura Server (AAMS) to the Contact Center Management Administration (CCMA).
What is the next step in the configuration of the AAMS?
- A. Skillsets must be associated to the AAMS.
- B. Services such as Announcements and Dialog must be associated to the AAMS.
- C. The AAMS must be referenced in Global Settings.
- D. The AAMS must be rebooted.
正解：B
質問 # 31
A customer with Avaya Aura Contact Center (AACC) will use the Contact Router for all calls entering the system.
What is one function of the Contact Router?
- A. It can link intrinsics to applications.
- B. It can link Control Directory Numbers (CDN) to applications.
- C. It can link agents to applications.
- D. It can link skillsets to applications.
正解：D
質問 # 32
A customer with Avaya Aura Contact Center (AACC) has five calls waiting in queue for the Customer Service Skillset. An agent becomes available to answer the calls.
Which call will be presented to the agent?
- A. the call for which the agent has the highest priority
- B. the call that has been in queue the longest
- C. the call that has been in the system the longest
- D. the call with the highest priority in the script
正解：C
質問 # 33
A supervisor in an Avaya Aura Contact Center (AACC) SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:
GIVE IVR WITH VXML TREATMENT voicexml
PARAMETERS
What is a valid input after the parameters command?
- A. _c_play_and_collect
- B. Service URI
- C. ASSIGN "please enter account number.wav"
- D. Numberofdigits
- E. GIVE IVR WITH VXML TREATMENT
正解：D
質問 # 34
A customer with Avaya Aura Contact Center (AACC) Manager Server would like to view the differences between the data in the Local View and the data in the Contact Center View, arid then resolve the differences so that both views contain the same data.
Which view enables this feature?
- A. the Comparison View
- B. the Editor View
- C. the Synchronization View
- D. the Problems View
正解：C
質問 # 35
Which task can the supervisor perform in the Real-Time Displays window under the Change Mode column?
- A. Force the agent into Not Ready and select an existing Not Ready Reason Code.
- B. Force the agent to logout.
- C. Force the agent to login.
- D. Force the agent into Not Ready and select an existing After Call Work Code.
正解：A
質問 # 36
A supervisor with Avaya Aura Contact Center (AACC) would like to create a custom Application Display.
The data fields available fall into three categories: cumulative, fixed, and instantaneous.
What is an example of a fixed data field?
- A. Service Level Threshold
- B. Calls Waiting
- C. Average Answered Delay
- D. Application Name
正解：C
質問 # 37
A customer with Avaya Aura Contact Center (AACC) would like to use the Configuration Tool spreadsheet to add resources to the Contact Center.
Which three tasks can be configured using this tool? (Choose three.)
- A. skillsets
- B. threshold classes
- C. presentation classed
- D. script variables
- E. assignments
正解：A、B、C
質問 # 38
A customer with Avaya Aura Contact Center (AACC) would like to use expressions in their script.
When used in a script application, which three expressions require an accompanying END expression?
(Choose three.)
- A. EVENT HANDLER
- B. SECTION
- C. IF
- D. WHERE EQUALS
- E. GIVE IVR
正解：A、C、D
質問 # 39
A customer with Avaya Aura Contact Center has five calls waiting in queue for the Customer Service Skillset.
An agent becomes available who can answer the calls.
Which call will be presented to the agent?
- A. The call that has been In queue the longest
- B. The call for which the agent has the highest priority
- C. The call that has been In the system the longest
- D. The call with the highest priority in the script
正解：C
質問 # 40
From which area of the Avaya Agent Desktop can you copy the Customer CLID?
- A. Customer Intrinsics Tab
- B. Customer Contact Tab
- C. Customer Basic Tab
- D. Customer Detail Tab
正解：A
質問 # 41
You must configure Avaya Aura Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent, but do not get answered by that agent.
Which AACC configuration option is used to accomplish this task?
- A. Global Settings
- B. Formulas
- C. Call Presentation Classes
- D. Threshold Classes
正解：C
質問 # 42
A customer with Avaya Aura Contact Center (AACC) wants callers, who are waiting to be answered by an agent, to hear a series of three different recorded announcements while they are waiting in the queue.
If the customer is still on hold after hearing all three messages, the series of three messages should continue to be repeated until the caller is presented to an agent.
Which section of script would accomplish this scenario?
- A. ASSIGN 1 TO loop_counter_cv
SECTION wait_loop
WHERE loop_counter_cv EQUALS
VALUE 1: GIVE RAN 15
VALUE 2: GIVE RAN 16
VALUE 3: GIVE RAN 17
DEFAULT:
END WHERE
ASSIGN loop_counter_cv + 1 TO loop_counter_cv
WAIT 30
EXECUTE wait_loop - B. ASSIGN 1 TO loop_counter_cv
SECTION wait_loop
WHERE loop_counter_cv EQUALS
VALUE 1: GIVE RAN 15
VALUE 2: GIVE RAN 16
VALUE 3: GIVE RAN 17
DEFAULT: ASSIGN 0 TO loop_counter_cv
END WHERE
ASSIGN loop_counter_cv + 1 TO loop_counter_cv
WAIT 30
EXECUTE wait_loop - C. ASSIGN 1 TO loop_counter_cv
SECTION wait_loop
WHERE loop_counter_cv EQUALS
VALUE 1: GIVE RAN 15
VALUE 2: GIVE RAN 16
VALUE 3: GIVE RAN 17
DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cv
END WHERE
WAIT 30
EXECUTE wait_loop - D. SECTION wait_loop
ASSIGN 1 TO loop_counter_cv
WHERE loop_counter_cv EQUALS
VALUE 1: GIVE RAN 15
VALUE 2: GIVE RAN 16
VALUE 3: GIVE RAN 17
DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cv
END WHERE
WAIT 30
EXECUTE wait_loop
正解：D
質問 # 43
A customer with Avaya Aura Contact Center (AACC) has a list of holidays that change on a yearly basis.
The holidays are defined as variables in a specific variable list. This list of variables is referenced on multiple applications. Once a year, an administrator updates the list with new holiday dates, which results in the applications recognizing the new dates.
Which category and type of variable will the administer modify in the variable table to accomplish this?
- A. the wild call variable of the type Integer
- B. a global or call variable of the type String
- C. the call variable of the type Date
- D. the global variable of the type Date
正解：D
質問 # 44
A customer with Avaya Aura Contact Center (AACC) wants to create variables for use in script and flow applications.
What are the limitations of creating global and call variables?
- A. no stated maximum to global variables, maximum 500 call variables
- B. maximum 1000 global variables, maximum 300 call variables
- C. maximum 200 global variables, no stated maximum to call variables
- D. maximum 100 global variables, maximum 100 call variables
正解：D
質問 # 45
A supervisor with administrative user privileges requires access to create and delete skillsets through the configuration component.
Where are the create and delete permissions assigned?
- A. Standard Partition
- B. Report Groups
- C. Launchpad Items
- D. User Defined Partition
- E. Access Class
正解：B
質問 # 46
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Avaya 3312試験は、60問からなる多肢選択問題のテストです。受験者には90分間の時間が与えられ、合格するには少なくとも65％のスコアを取得する必要があります。試験は、コンタクトセンターアーキテクチャ、コンタクトセンターアプリケーション、コールルーティングとキューイング、レポート作成、および管理などのトピックをカバーしています。
この試験は、2つのセクションに分かれています。最初のセクションでは、コンタクトセンター管理の理論に対する理解力をテストし、2番目のセクションでは、その知識を実際のシナリオに適用する能力をテストします。コールルーティング、エージェント管理、レポーティング、パフォーマンス管理などのトピックがテストされます。この試験は、挑戦的なものですが、公平かつ包括的であり、最も適格なプロフェッショナルのみが合格できるようになっています。
3312練習テストPDF試験材料：https://www.goshiken.com/AVAYA/3312-mondaishu.html