[2023年05月31日] ITIL-4-DITSのPDFで最近更新された問題です集試験点数を伸ばそう
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Peoplecert ITIL-4-DITS試験は、候補者の主要なデジタルおよびIT戦略の概念、フレームワーク、およびベストプラクティスの知識と理解を評価するために設計されています。試験は、ビジネス変革におけるデジタルおよびIT戦略の役割、デジタルおよびIT戦略開発の原則、デジタルテクノロジーの使用によるビジネス価値の推進、デジタルおよびIT戦略のガバナンスおよび管理など、幅広いトピックをカバーしています。ITIL 4リーダー：デジタル＆IT戦略認定の成功裏の修了は、候補者がビジネス目標に合わせて効果的なデジタルおよびIT戦略を開発および実施するために必要な知識、スキル、および専門知識を持っていることを示します。
質問 # 13
Which type of risk is MOST LIKELY to be identified by modeling and test reviews?
- A. Cyber security risk
- B. Dis risk
- C. Engagement risk
- D. innovation risk
正解：A
解説：
Cyber security risk is the most likely type of risk to be identified by modeling and test reviews. Modeling and test reviews are methods of assessing risks by simulating or testing different scenarios, outcomes, or impacts. Cyber security risk is the risk of unauthorized access, use, disclosure, modification, or destruction of data or systems. Modeling and test reviews can help identify cyber security risks by exposing vulnerabilities, weaknesses, or flaws in the data or systems. Reference: ITIL 4 Leader: Digital and IT Strategy, page 60-61
質問 # 14
Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?
- A. Vision and strategy should be defined in collaboration with the leaders of the organization and division
- B. Vision and strategy should be defined in collaboration with the enterprise architects and consultants
- C. Vision and strategy should be defined by the executive leader and communicated to me divisions
- D. Vision and strategy should be defined by the governing body and communicated to the divisions' leaders
正解：A
解説：
Vision and strategy should be defined in collaboration with the leaders of the organization and division to ensure alignment, coherence, and buy-in across the organization. This can help create a shared understanding of the goals, values, and direction of the organization and its divisions, as well as leverage the expertise and insights of different leaders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 9-10
質問 # 15
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?
- A. Customer 360
- B. Employee 360
- C. PESTLE analysis
- D. Digital transformation
正解：A
質問 # 16
Which statement about metrics is CORRECT?
- A. Leading metrics ate difficult to measure, but easy to Influence
- B. Lagging metrics predict what a is likely to happen in the future
- C. Lagging metrics are easy to measure and to influence
- D. Legging metrics report what has been achieved
正解：D
解説：
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84
質問 # 17
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Intelligent automation
- B. Simple automation
- C. Complex automation
- D. Technology replacement modernization
正解：B
解説：
Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63
質問 # 18
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?
- A. What markets do we serve?
- B. How can we reduce costs?
- C. How can we improve operational efficiencies?
- D. How do we get to where we want to be?
正解：A
質問 # 19
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?
- A. Digital transformation
- B. Customer 360
- C. Employee 360
- D. PESTLE analysis
正解：A
解説：
Digital transformation is the most relevant approach to achieve the objective of continually maintaining market relevance. It is about using digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. It also helps to create value, enhance competitiveness, and foster innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5
質問 # 20
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
- A. A list of vendors who will provide the components mat form the social media service
- B. Definitions of the service management toolsets needed to support the service
- C. An inventory of the mam technology components that will be located at the head office data centre
- D. Descriptions of the series of steps for the work that is required to create and support the service
正解：D
解説：
Descriptions of the series of steps for the work that is required to create and support the service are part of the essential themes of the operating model. They define how value is created and delivered through value streams and processes. They also help align the work with the strategy, vision, and goals of the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 19-20
質問 # 21
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
- A. individual initiatives should be defined and implemented separately
- B. The organization's governing body should define and implement the programme
- C. The Chief Digital Officer should define and implement the programme
- D. A digital task force should be appointed to define and Implement me programme
正解：D
質問 # 22
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?
- A. What markets do we serve?
- B. How can we reduce costs?
- C. How can we improve operational efficiencies?
- D. How do we get to where we want to be?
正解：A
解説：
What markets do we serve? is the best question to support the objective of ensuring that the strategy sufficiently addresses the external perspective. It helps to understand the current and potential customers, segments, needs, expectations, and preferences of the markets that the organization operates in or wants to enter. It also helps to identify the opportunities, threats, and trends in the external environment that can affect the organization's strategy. Reference: ITIL 4 Leader: Digital and IT Strategy, page 7-8
質問 # 23
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?
- A. Organizational resilience
- B. Uninterrupted delivery
- C. Sourcing strategy
- D. Technology replacement modernization
正解：C
質問 # 24
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?
- A. Customer analytics
- B. Customer feedback
- C. Market relevance
- D. Omnichannel delivery
正解：D
解説：
Omnichannel delivery is about providing a consistent and seamless customer experience across different channels and touchpoints. This can help increase customer satisfaction, loyalty, and retention. The insurance company should consider how to align and integrate its different sales channels to deliver a unified and coherent service to its customers. Reference: ITIL 4 Leader: Digital and IT Strategy, page 17
質問 # 25
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
- A. A list of vendors who will provide the components mat form the social media service
- B. Definitions of the service management toolsets needed to support the service
- C. An inventory of the mam technology components that will be located at the head office data centre
- D. Descriptions of the series of steps for the work that is required to create and support the service
正解：D
質問 # 26
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?
- A. Market relevance supported by ecosystem disruption
- B. Customer and market relevance supported by operational excellence
- C. Operational excellence supported by customer and market relevance
- D. Ecosystem disruption supported by operational excellence
正解：B
解説：
Customer and market relevance is about understanding and meeting the needs and expectations of customers and markets, especially in a dynamic and competitive environment. Operational excellence is about delivering services efficiently and effectively, with high quality and reliability. An innovative social media platform can help improve engagement with young consumers by enhancing customer and market relevance, while operational excellence can support the delivery of the platform and its services. Reference: ITIL 4 Leader: Digital and IT Strategy, page 15-16
質問 # 27
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. Low risk capacity, high risk appetite
- B. High risk capacity, high risk appetite
- C. High risk capacity, low risk appetite
- D. Low risk capacity, low risk appetite
正解：A
解説：
A low risk capacity means that an organization cannot afford the loss that comes from taking risks that go wrong, while a high risk appetite means that an organization is willing to take those risks anyway. This situation can lead to big losses and unsustainable outcomes. Reference: ITIL 4 Leader: Digital and IT Strategy, page 57
質問 # 28
An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?
- A. Create three different business cases providing justification for each Initiative
- B. Create one business case for the technology upgrade, and another for the remaining Initiatives
- C. Create one business case for the organizational change, and another for the remaining Initiatives
- D. Create one single business case that provides justification for all three initiatives
正解：B
質問 # 29
Which statement is CORRECT about risk management in digital organizations?
- A. All risk management efforts should focus on assets owned by the organization
- B. All risks could cause harm to the organization if they are not managed
- C. All the organization's slaveholders should contribute to risk assessment
- D. All risk management should start by assessing the current state
正解：C
解説：
All the organization's stakeholders should contribute to risk assessment because they have different perspectives, insights, and interests in relation to the organization's objectives, activities, and outcomes. Their involvement can help identify, analyze, evaluate, and treat risks more effectively and comprehensively. Reference: ITIL 4 Leader: Digital and IT Strategy, page 59
質問 # 30
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's services ate based on the organization's products
- B. An organization's products are required for the execution of an activity
- C. An organization's resources are combinations of the organization's services
- D. An organization's resources are combinations of the organization's products
正解：A
質問 # 31
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?
- A. Knowledge and understanding of potential Innovative technology
- B. Well-trained service desk staff with a broad set of skills
- C. A mixed demographic of users with varied levels of IT skills
- D. Employment laws effecting service provider staff
正解：A
質問 # 32
Which is a leadership skill that relates to having a digital mindset?
- A. Sharing success stories frequently to motivate others
- B. Looking at the potential of new tools to meet customer needs
- C. Bulking a rapport with regulators and government officials
- D. Measuring the success of strategic digital initiatives
正解：B
解説：
Looking at the potential of new tools to meet customer needs is a leadership skill that relates to having a digital mindset. It shows curiosity, openness, and willingness to explore and adopt new technologies that can enhance customer value and experience. It also demonstrates a customer-centric and innovative approach to digital transformation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 25-26
質問 # 33
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Peoplecert ITIL-4-DITS試験は、ITIL 4 Leader: Digital & IT Strategyのすべての側面をカバーする包括的な試験です。この試験は、候補者のITIL 4の主要なコンセプトと原則の知識と理解、およびリアルワールドのシナリオでこれらのコンセプトと原則を適用する能力をテストするように設計されています。
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