[2024年04月] 問題集練習試験問題学習ガイドはITIL-4-DITS試験合格させます
ITIL-4-DITS問題集には練習試験問題解答
質問 # 14
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Technology replacement modernization
- B. Intelligent automation
- C. Simple automation
- D. Complex automation
正解：C
解説：
Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63
質問 # 15
Which is an example of industry disruption?
- A. An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
- B. A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader
- C. A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
- D. A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
正解：C
質問 # 16
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?
- A. Operational excellence supported by customer and market relevance
- B. Customer and market relevance supported by operational excellence
- C. Market relevance supported by ecosystem disruption
- D. Ecosystem disruption supported by operational excellence
正解：B
質問 # 17
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?
- A. Elimination of waste
- B. Organizational resilience
- C. Uninterrupted delivery
- D. Organizational agility
正解：A
解説：
Elimination of waste is about identifying and removing any activities, resources, or outputs that do not add value to the customers or the organization. This can help optimize value streams and processes, improve efficiency and effectiveness, reduce costs and risks, and increase customer satisfaction. Reference: ITIL 4 Leader: Digital and IT Strategy, page 64
質問 # 18
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?
- A. A mixed demographic of users with varied levels of IT skills
- B. Well-trained service desk staff with a broad set of skills
- C. Employment laws effecting service provider staff
- D. Knowledge and understanding of potential Innovative technology
正解：B
解説：
Well-trained service desk staff with a broad set of skills are an important factor to consider to ensure that the service provider has the capability to provide the service. They are the main point of contact for customers and users, and they need to be able to handle different types of requests, issues, and feedback. They also need to be able to support the highest level of support to users, which requires technical, communication, and problem-solving skills. Reference: ITIL 4 Leader: Digital and IT Strategy, page 67-68
質問 # 19
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. Low risk capacity, low risk appetite
- B. Low risk capacity, high risk appetite
- C. High risk capacity, high risk appetite
- D. High risk capacity, low risk appetite
正解：B
質問 # 20
An organization has started a digital transformation programme, and wants to create a culture of innovation. This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?
- A. Giving employees time for training and development
- B. Establishing a mantel intelligence culture
- C. Encouraging digital technology opportunities
- D. Working with workflow and talent management
正解：C
解説：
Encouraging digital technology opportunities is the approach that the CIO is using to support the programme of creating a culture of innovation. This means that the CIO is promoting and facilitating the exploration and adoption of new digital technologies that can create value for the organization and its customers. By delivering a presentation on how chatbots can improve the customer registration experience, the CIO is demonstrating how digital technology can enable innovation and enhance customer value. Reference: ITIL 4 Leader: Digital and IT Strategy, page 25-26
質問 # 21
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
- A. An inventory of the mam technology components that will be located at the head office data centre
- B. Descriptions of the series of steps for the work that is required to create and support the service
- C. A list of vendors who will provide the components mat form the social media service
- D. Definitions of the service management toolsets needed to support the service
正解：B
質問 # 22
An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?
- A. Adjust competitive prices for the market and competition
- B. Establish long-term contracts with fixed prices to help secure future Income
- C. Adopt a short-term Increase in the pricing and margins
- D. Ensure service costs are clear to the consumers to help regulate prices
正解：A
質問 # 23
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?
- A. Elimination of waste
- B. Organizational resilience
- C. Uninterrupted delivery
- D. Organizational agility
正解：A
質問 # 24
Which type of risk is MOST LIKELY to be identified by modeling and test reviews?
- A. innovation risk
- B. Engagement risk
- C. Cyber security risk
- D. Dis risk
正解：C
解説：
Cyber security risk is the most likely type of risk to be identified by modeling and test reviews. Modeling and test reviews are methods of assessing risks by simulating or testing different scenarios, outcomes, or impacts. Cyber security risk is the risk of unauthorized access, use, disclosure, modification, or destruction of data or systems. Modeling and test reviews can help identify cyber security risks by exposing vulnerabilities, weaknesses, or flaws in the data or systems. Reference: ITIL 4 Leader: Digital and IT Strategy, page 60-61
質問 # 25
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Technology replacement modernization
- B. Intelligent automation
- C. Simple automation
- D. Complex automation
正解：C
解説：
Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63
質問 # 26
Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?
- A. Concurrence
- B. Erosion
- C. synergism
- D. Cannibalism
正解：B
質問 # 27
Which statement is CORRECT about risk management in digital organizations?
- A. All risk management should start by assessing the current state
- B. All risks could cause harm to the organization if they are not managed
- C. All risk management efforts should focus on assets owned by the organization
- D. All the organization's slaveholders should contribute to risk assessment
正解：D
質問 # 28
Which statement about metrics is CORRECT?
- A. Legging metrics report what has been achieved
- B. Leading metrics ate difficult to measure, but easy to Influence
- C. Lagging metrics are easy to measure and to influence
- D. Lagging metrics predict what a is likely to happen in the future
正解：A
解説：
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84
質問 # 29
......
無料ITIL 4 Strategic Leader ITIL-4-DITS試験問題：https://www.goshiken.com/Peoplecert/ITIL-4-DITS-mondaishu.html
ITIL-4-DITSはITIL 4 Strategic Leader実際の無料試験練習テスト：https://drive.google.com/open?id=1TPWi--k65oL1x3Hr1pIDsrTvGpdo5zc0