[2023年12月]更新のGenesys PC-CIC-Core公式認定ガイドPDF
試験PC-CIC-Core PureConnect: CIC Core Certification
Genesys PC-CIC-Core認定試験は、Genesys PureConnect Contact Centerソリューションで作業するプロフェッショナルのスキルと専門知識を検証するために設計されています。この試験は、候補者がPureConnect Contact Center Coreコンポーネントのインストール、設定、およびメンテナンスに関する知識と熟練度を評価することに焦点を当てています。この認定資格は、PureConnectプラットフォームで作業する能力を証明したいプロフェッショナルに最適です。
質問 # 25
You have created a wrap-up code called "Information" that agents will assign to the appropriate calls. The next step is to assign the wrap up code to the appropriate people so that they can access the wrap-up code from the CIC Client or interaction/Desktop Connect.
In what container are wrap-up codes assigned?
- A. Wrap-up Codes
- B. User
- C. Workgroups
- D. Skills
正解：A
質問 # 26
When inbound callers select the Billing department from the automated attendant menu and are placed in a queue until an agent becomes available, you want them to hear their position in queue and the estimated wait time.
What operation would you use to configure this functionality?
- A. Queue audio
- B. Queue menu
- C. Queue parameters
- D. Queue repeat
正解：A
質問 # 27
What application can you use to build custom workspaces to monitor various aspects of the CIC system and the contact center activity? This application works with other add-on applications, such as Interaction Recorder and Interaction Optimizer.
- A. Interaction Attendant
- B. Interaction Reporter
- C. Interaction Administrator
- D. Interaction Center Business Manager
正解：D
質問 # 28
All of the following are ways that the Interaction Client or Interaction Desktop can be configured to alert you when you have a new incoming interaction, except:
- A. Your computer plays a .wav file through the speakers.
- B. You receive a text message.
- C. The Interaction .NET Client receives focus.
- D. A Call Information window appears.
- E. Your telephone rings.
正解：C
質問 # 29
Your manager is concerned about the security of the IC system. He overheard several agents talking who said that they use their birthdate for their password and they use them over and over again. The company has a published policy for IC passwords explicitly stating this is unacceptable.
How can you ensure that all users are following a company policy for secure IC passwords?
- A. Select the "secure passwords" option from the Access Control menu.
- B. Make sure that there is a password policy for all network accounts that follows the company policy.
- C. Send an email outlining the company policy, directing users to follow the policy.
- D. Using Interaction Administrator, configure the Default Policy to match the company policy for secure IC passwords.
正解：B
質問 # 30
You have a group of remote agents who all require the same set of user permissions within IC.
In the image below, what is the recommended container for configuring user rights for the remote agents.
- A. User
- B. Workgroups
- C. Default User
- D. Users
- E. Groups
- F. Schedules
- G. Roles
- H. System Parameters
- I. Skills
- J. Lines
正解：C
質問 # 31
You are performing an IC server implementation. You would like all users to be able to answer calls, place calls on hold and disconnect calls.
What object allows you to configure these settings in the most efficient manner?
- A. Default User
- B. Default Station
- C. Default Role
- D. Default Workgroup
正解：A
質問 # 32
What three options may be used by Interaction Attendant to select a profile for inbound call routing? (Choose three.)
- A. Priority
- B. DNIS
- C. Date
- D. Time
- E. ANI
- F. Line
正解：B、E、F
質問 # 33
As the IC administrator for your company, you have created templates for contact center agents, operators, and business users. You have assigned the client configuration templates in the appropriate places. The contact center supervisors belong to multiple roles and have multiple client configuration templates assigned to them based on those roles.
How will the client configuration templates be assigned?
- A. The supervisors will not be assigned any client configuration template if they invent more than one.
- B. The system will use the default client configuration for the supervisors.
- C. The client configuration template that is used for the supervisors will be determined by the position of the templates in the client configuration properties.
- D. The client configuration settings from all inherited client configuration templates will be merged to determine what the supervisors' interaction Clients look like.
正解：C
質問 # 34
You are an IC administrator for a large international company based in Indianapolis, IN. Matt, a manager who lives and works in Minneapolis is having issues with his Interaction Client configuration. He says the company directory has disappeared.
What is the best way to help Matt get his Interaction Client configured correctly?
- A. Take a trip to Minneapolis and configure Matt's Interaction Client.
- B. Select Matt's user object in Interaction Administrator. Then select the Client Configuration tab and click on the Configure button.
- C. Find out which workgroups Matt is a member of and verify the client configuration for those workgroups.
- D. Create a new Client Configuration template specifically for Matt and assign it to him.
正解：B
質問 # 35
What statement is true regarding this user?
- A. If this user is not logged in, he will not receive calls at his workstation because his default workstation is not defined.
- B. The user will not be active until the default workstation is defined.
- C. The user cannot receive emails because his default workstation is not defined.
- D. The user must enter his IC password to log on to the interaction Client because his default workstation is not defined.
正解：C
質問 # 36
Danny is a member of several Roles that each have a Client Configuration Template assigned. His user object has no Client Configuration Template assigned.
When Danny opens his Interaction Client, what determines his Client configuration?
- A. The inherited Client Configuration Template that is ranked the highest in the Client Configuration object will be used.
- B. The Default Client Configuration Template will be chosen since his User object was not specifically assigned a Client Configuration Template.
- C. The inherited Client Configuration Template with the most functionality will be used.
- D. The inherited Client Configuration Templates will be combined to determine his Client configuration.
正解：A
質問 # 37
Your contact center supervisor would like to be automatically alerted when agents have been on calls for more than 5 minutes.
How can you configure CIC to automatically notify the supervisor when this happens?
- A. Check the Talk Time Alert checkbox on the ACD tab for the appropriate workgroup and set the interval parameter to 5 minutes.
- B. Set an alert in the Workgroups container under the ACD lab in Interaction Administrator.
- C. Create a Talk Time Alert in the Interaction Administrator Alerts Container.
- D. Create an alert in interaction Supervisor on "Longest Talk Time".
正解：D
質問 # 38
Where must you create new stations for them to be eligible for auto-provisioning?
- A. IN\N TFTP Server
- B. Managed IP Phones container
- C. IN\N IP phone configuration utility
- D. Stations container
正解：B
質問 # 39
What must an Administrator configure in order to allow a user to take advantage of CIC Unified Messaging features?
- A. Assign the user account a mailbox
- B. Assign the user account a default workstation
- C. Give the user Send As permissions on the Exchange server
- D. Run an instance of the messaging Client on the IC server under that user's profile
正解：C
質問 # 40
When new users are added to your IC system, they receive an initial password of 1234. Since this isn't their network login, you don't require that they change their password when they first log in. Recently, a disgruntled former employee, John Doe, was caught making long distance calls through the IC system. You checked to ensure that John's user account was deleted. Upon further investigation, you find that John accessed the system using a current user's extension and password that had not been changed from 1234.
What three things can you do to prevent this from happening in the future? (Choose three.)
- A. Force new users to change their password the first time they log in
- B. Require that passwords be at least 4 digits long.
- C. Implement a more secure Password Policy which requires a minimum of 8 digits and meets other security need of the company.
- D. Disconnect the remote access cable.
- E. Randomly generate initial passwords for new users
正解：A、C、E
質問 # 41
You have a new agent starting work on Monday and have decided to use the Active Assignment method to configure the IP phone.
What is the description of the Active Assignment method?
- A. 1) Transport multiple phones to a site and distribute 2) Another administrator (co-worker, partner, or subcontractor) visits each phone and does stations assignment using admin credentials (possibly credentials created for temporary use).
- B. 1) Transport a phone to a specific user. 2) Configure the phone using the phone menu.
- C. 1) Transport a phone to a specific user. 2) The user uses the Provision Menu to assign the phone to the managed IP phone configuration item using user-based provisioning.
- D. 1) Select a phone from inventory. 2) Assign the MAC address of the phone to a Managed IP Phone configuration item. The MAC address is entered either by scanning the box or manually typing it in. 3) Transport the specific phone to the correct user.
正解：D
質問 # 42
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2023年最新の実際に出るPC-CIC-Core問題集には試験のコツがあるPDF試験材料：https://drive.google.com/open?id=10ac8zGOCH6wMkR1cfyS5FFbjotHzWN_N