Genesys PC-CIC-Core問題集で必ず試験合格させる
PC-CIC-Core試験問題（更新されたのは2024年）100%リアル問題解答
Genesys PC-CIC-CORE（PureConnect：CIC Core認証）認定試験は、カスタマーエクスペリエンス管理の分野の専門家にとって非常に人気のある認定です。この認定は、Genesys Pureconnectプラットフォームを使用してカスタマーエクスペリエンスソリューションの設計、実装、管理に必要な知識とスキルをテストするように設計されています。
質問 # 11
All of the following are ways that the Interaction Client or Interaction Desktop can be configured to alert you when you have a new incoming interaction, except:
- A. Your telephone rings.
- B. Your computer plays a .wav file through the speakers.
- C. You receive a text message.
- D. A Call Information window appears.
- E. The Interaction .NET Client receives focus.
正解：E
質問 # 12
What component within the Interaction Client or Interaction Desktop allows you to manage any selected interaction?
- A. Call control toolbar
- B. My Status field
- C. Menu bar
- D. Directory control toolbar
正解：A
質問 # 13
What security property page would you choose to configure access to interaction Client features, such as, record, listen, pick-up, and hold?
- A. Administrator Access
- B. Master Administrator
- C. Access Control
- D. Security Rights
正解：D
質問 # 14
Danny is a member of several Roles that each have a Client Configuration Template assigned. His user object has no Client Configuration Template assigned.
When Danny opens his Interaction Client, what determines his Client configuration?
- A. The inherited Client Configuration Template that is ranked the highest in the Client Configuration object will be used.
- B. The inherited Client Configuration Templates will be combined to determine his Client configuration.
- C. The Default Client Configuration Template will be chosen since his User object was not specifically assigned a Client Configuration Template.
- D. The inherited Client Configuration Template with the most functionality will be used.
正解：A
質問 # 15
You are the supervisor of a contact center that uses chat, email, and phone calls to communicate with your customers. You want to improve the time required for the initial introductory chat and other common chat topics.
What would you do to improve your agents' efficiency when working with chat messages?
- A. Store a pre-created message as a whisper tone, for chats, that will be sent automatically to anyone communicating via chat.
- B. Create text messages and send them to each agent so they can copy and paste them when needed.
- C. Use Response Management libraries to create an initial chat welcome message and other chat messages and links for common questions.
- D. Have each agent copy and paste their initial chat message into a text file so they can access it again later.
正解：C
質問 # 16
You are an IC administrator for a large international company based in Indianapolis, IN. Matt, a manager who lives and works in Minneapolis is having issues with his Interaction Client configuration. He says the company directory has disappeared.
What is the best way to help Matt get his Interaction Client configured correctly?
- A. Select Matt's user object in Interaction Administrator. Then select the Client Configuration tab and click on the Configure button.
- B. Create a new Client Configuration template specifically for Matt and assign it to him.
- C. Take a trip to Minneapolis and configure Matt's Interaction Client.
- D. Find out which workgroups Matt is a member of and verify the client configuration for those workgroups.
正解：A
質問 # 17 
Given no additional configuration settings, what statement is true regarding this workgroup?
- A. Calls that are routed to this workgroup will always ring the first available person listed in the Workgroup Members list.
- B. Calls that are routed to this workgroup will ring the agent who has been in an available status the longest.
- C. This is a logical workgroup.
- D. This workgroup is not functional because no extension is assigned.
正解：A
質問 # 18
You need to import a list of phones into the Managed IP Phones container.
What two prerequisites are required in order to be able to successfully use the import option in the Managed IP Phone Assistant? (Choose two.)
- A. Create a .CSV file in the correct format with a field for SIP phone name, template, extension and address information and specify the correct template name.
- B. Use an existing .CSV file that you have available.
- C. Create a managed IP phone template for the correct phone model.
- D. Create a spreadsheet with a list of the phones with a field for SIP phone name, template, extension and address information and specify the correct template name.
正解：A、C
質問 # 19
The International Sales manager at your company wants to ensure that each agent gets a chance to be the first in line for a sales call. He wants calls looped through the list of agents logged into the queue, starting with the first agent and "remembering' the last user who was sent a call. Each new call will go to the agent in the list after the last agent who received a call.
What type of queue is designed to perform in this manner?
- A. Group Ring
- B. Round-robin
- C. Custom
- D. ACD
- E. Sequential
正解：E
質問 # 20
When inbound callers select the Billing department from the automated attendant menu and are placed in a queue until an agent becomes available, you want them to hear their position in queue and the estimated wait time.
What operation would you use to configure this functionality?
- A. Queue audio
- B. Queue parameters
- C. Queue menu
- D. Queue repeat
正解：A
質問 # 21
What must an Administrator configure in order to allow a user to take advantage of CIC Unified Messaging features?
- A. Run an instance of the messaging Client on the IC server under that user's profile
- B. Assign the user account a mailbox
- C. Give the user Send As permissions on the Exchange server
- D. Assign the user account a default workstation
正解：C
質問 # 22
Your manager is concerned about the security of the IC system. He overheard several agents talking who said that they use their birthdate for their password and they use them over and over again. The company has a published policy for IC passwords explicitly stating this is unacceptable.
How can you ensure that all users are following a company policy for secure IC passwords?
- A. Make sure that there is a password policy for all network accounts that follows the company policy.
- B. Using Interaction Administrator, configure the Default Policy to match the company policy for secure IC passwords.
- C. Select the "secure passwords" option from the Access Control menu.
- D. Send an email outlining the company policy, directing users to follow the policy.
正解：A
質問 # 23
You are configuring an email schedule in Interaction Attendant.
How do you configure the system so that Interaction Attendant is monitoring the correct mailboxes?
- A. Enter the mailbox addresses in the Mailboxes to Monitor text box in the E-mail Profile in Interaction Attendant.
- B. Select the mailbox from the drop-down that lists all the system mailboxes in Interaction Attendant.
- C. Select the mailbox in the Default Schedule for the selected E-mail Profile.
- D. Configure the monitored mailboxes in Interaction Administrator and select them in the E-mail Profile in Interaction Attendant.
正解：D
質問 # 24
You have been asked to create 42 non-managed stations and want to complete the task as efficiently as possible.
What Interaction Administrator tool is designed to help you add multiple unmanaged stations using a .CSV file?
- A. The Stations Assistant in the Managed IP Phones container
- B. The Managed IP Phones Assistant in the Managed IP Phones container
- C. The Station Assistant in the Stations container
- D. The Managed IP Phones Assistant in the Stations container
正解：D
質問 # 25
What port should be configured for managed IP phone registration when using DHCP option 160?
- A. 0
- B. 1
- C. 2
- D. 3
正解：A
質問 # 26
The Sales Manager and Accounts Manager roles must allow all members to dial internationally.
How would you configure the IC system to allow international dialing for users in these two roles?
- A. From each Roles' property dialog box, select Security, Access Control and then Phone number Classifications, then select International.
- B. Determine the list of users for each role and then grant them international dialing privileges by opening each user account and selecting International from the Phone Classifications on the Admin Access dialog box.
- C. From the Interaction Client, each user should right-click on the "Make Call" button and select international from the list of phone classifications.
- D. All Interaction Center users can dial all phone classifications by default, so they already have this privilege.
正解：A
質問 # 27
What statement is true regarding this user?
- A. If this user is not logged in, he will not receive calls at his workstation because his default workstation is not defined.
- B. The user cannot receive emails because his default workstation is not defined.
- C. The user must enter his IC password to log on to the interaction Client because his default workstation is not defined.
- D. The user will not be active until the default workstation is defined.
正解：B
質問 # 28
What three options may be used by Interaction Attendant to select a profile for inbound call routing? (Choose three.)
- A. Time
- B. Priority
- C. Date
- D. DNIS
- E. Line
- F. ANI
正解：D、E、F
質問 # 29
The manager of the Marketing department wants a tab available, in the CIC client applications, that displays all of the members of the Marketing department. However, she does not need any kind of call routing for the department.
How do you configure this?
- A. Create a Role for the Marketing department and assign the appropriate extension to that role. Add all members of the Marketing department to the Marketing role.
- B. Create a "Marketing" workgroup. Do not assign an extension or queue. Add all members of the Marketing department to the marketing workgroup.
- C. Create a Workgroup called "Marketing". Add all members of the Marketing department to the Marketing workgroup. Assign the appropriate extension to that workgroup and ensure that it is assigned an ACD queue type.
- D. Create a Marketing object in the Department container of Interaction Administrator. Add all members of the Marketing department to the container.
正解：D
質問 # 30
Select the three primary groups that are used to organize Interaction Center configuration data in Interaction Administrator. (Choose three.)
- A. Sites
- B. People
- C. Interaction Processor
- D. System
- E. Server
正解：B、D、E
質問 # 31
Where must you create new stations for them to be eligible for auto-provisioning?
- A. Managed IP Phones container
- B. IN\N TFTP Server
- C. Stations container
- D. IN\N IP phone configuration utility
正解：A
質問 # 32
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PC-CIC-Core認定試験は、PureConnectプラットフォームに関連する幅広いトピックをカバーする包括的なテストです。試験は、候補者が実世界のシナリオで知識を適用する能力を評価する多肢選択問題とシミュレーションから構成されています。試験はまた、業界のベストプラクティスに関する知識と、コンタクトセンター環境で発生する一般的な問題をトラブルシューティングする能力を候補者がテストします。PC-CIC-Core試験に合格すると、Genesys PureConnectプラットフォームの専門知識を証明する認定を取得でき、この技術を使用するすべての組織にとって貴重な資産になります。
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