[2025年04月]更新のGenesys GCX-SCR試験基本問題には解答が付きます [Q21-Q45]

[2025年04月]更新のGenesys GCX-SCR試験基本問題には解答が付きます

2025年最新の実際に出るGenesys GCX-SCR試験問題集と解答

質問 # 21
Identify the template that contains one or more visual components that you can insert into a script page.

• A. Component Template
• B. Custom Template
• C. Script Template

正解：A

解説：
In Genesys Cloud CX, a Component Template contains one or more visual components that can be inserted into a script page. These templates are designed to provide reusable UI elements that can be consistently applied across different scripts. Using component templates helps in maintaining uniformity and speeding up the script creation process by allowing script designers to easily drag and drop pre-defined components into their scripts.
Component templates can include items such as buttons, text fields, and other interactive elements that are commonly used within the scripts.

質問 # 22
Which dialing mode dials multiple contacts once an agent becomes available?

• A. Progressive
• B. Agentless
• C. Predictive
• D. Power

正解：C

解説：
The Predictive dialing mode in Genesys Cloud CX is designed to dial multiple contacts at once before an agent becomes available. This mode predicts when an agent will become available and starts dialing in advance to maximize agent talk time and minimize idle time. By calling multiple contacts simultaneously, it ensures that an agent is almost always engaged, improving campaign efficiency and throughput.
This dialing mode is particularly effective in large-scale outbound campaigns where maximizing contact rates and minimizing downtime is critical.

質問 # 23
An agent is handling a call as part of an outbound dialing campaign and needs to transfer the caller to another agent but also wants to pass info about the interaction to the second agent. Select the correct statement.

• A. Update the customer details in the script.
• B. Invoke 'Outbound Update Contact' action
• C. Use the notes section to pass information about the interaction.
• D. Both A and B.

正解：C

解説：
When an agent is involved in an outbound dialing campaign and needs to transfer a call to another agent while also passing interaction information, the most appropriate method is to use the Notes section in Genesys Cloud CX. The Notes section allows agents to input relevant details about the interaction, which can then be viewed by the next agent handling the call. This is a simple and efficient way to pass context between agents during a transfer. Options A and B involve updating customer data, but this is not the most direct or recommended method for passing interaction-specific information during a transfer.

質問 # 24
Which data type is not supported in the scripter interface?

• A. Char
• B. Number
• C. Boolean
• D. String

正解：A

解説：
To add a scheduled callback option to your script in Genesys Cloud CX, the components that need to be bound together are the Date/Time Input and a Button.
* Date/Time Input: This component allows the agent or customer to select a specific date and time for the callback.
* Button: This component is used to submit the selected date and time, triggering the scheduling of the callback.
These two components work together to enable the scheduling functionality within the script, allowing for the seamless setup of callbacks based on the user's input.
References:
* Genesys Cloud CX Scripting Components Documentation.

質問 # 25
Identify the script property which is used for exchanging or passing data from one application to another that is unrelated to the call.

• A. Data Actions
• B. Outbound
• C. Callback
• D. UUI

正解：D

解説：
UUI (User-to-User Information) is the script property used for exchanging or passing data from one application to another that is unrelated to the call itself. UUI data is often used in scenarios where information needs to be transferred alongside a call but is not directly related to the telephony functions, such as passing customer data between different systems within an organization.
This capability is essential for integrating various systems and ensuring that relevant data accompanies interactions throughout different touchpoints.

質問 # 26
By default, Line Recording is disabled.

• A. True
• B. False

正解：A

解説：
By default, Line Recording is indeed disabled in Genesys Cloud CX. This default setting is designed to comply with various regulatory and privacy requirements, where recording communications without explicit consent or necessity could lead to legal issues. Administrators must manually enable Line Recording based on organizational needs and after ensuring that all necessary legal and compliance measures are in place.
Genesys Cloud CX allows detailed configurations for recording, including setting up policies that dictate when and how interactions are recorded, ensuring that only necessary communications are recorded and stored.

質問 # 27
You are working on a script and need to add new variables to it. Select the correct tab to add variables.

• A. 0
• B. 1
• C. 2
• D. 3

正解：C

解説：
In the image provided, the correct tab to add variables to the script is labeled as number 3. This tab represents the "Variables" section where you can define new variables that will be used in your script. Variables are crucial in scripts as they allow for dynamic content, enabling personalized interactions based on data such as customer names, account details, and other context-specific information.

質問 # 28
You are an outbound admin and required to configure a script to allow agents to create a contact in the contact list. Select the correct sequence.
1) Associate a contact list with the script.
2) Create a Script.
3) Invoke the "Outbound Create Contact" action with appropriate variables.
4) Enable Outbound features.

• A. 2,4,3,1
• B. 1,2,3,4
• C. 2,4,1,3
• D. 2,3,4,1

正解：C

解説：
To configure a script that allows agents to create a contact in the contact list in Genesys Cloud CX, the following sequence should be followed:
* Create a Script: Start by creating a new script that will serve as the framework for the agent's interaction.
* Enable Outbound features: Before the script can interact with outbound services, outbound features must be enabled in the script settings.
* Associate a contact list with the script: The script needs to be associated with a specific contact list to ensure that contacts can be added directly to the correct list.
* Invoke the "Outbound Create Contact" action with appropriate variables: Finally, add the
"Outbound Create Contact" action to the script and configure it with the appropriate variables to capture the necessary contact details from the agent.
This order ensures that the script is correctly set up to interact with the contact list and allows agents to add new contacts as needed.
References:
* Genesys Cloud CX Scripting Documentation.

質問 # 29
Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.

• A. True
• B. False

正解：B

解説：
Files uploaded to a workspace in Genesys Cloud CX cannot be shared with non-members of the Genesys Cloud organization. Workspace files are restricted to members within the organization for security and collaboration purposes, preventing external access to sensitive or proprietary information. Thus, sharing files with users outside the Genesys Cloud CX organization is not possible directly from the workspace.

質問 # 30
Select the categories of Prompts in Architect. (Choose two.)

• A. Menu
• B. Data
• C. System
• D. User

正解：C、D

解説：
In Genesys Cloud CX Architect, prompts are categorized into several types. The most relevant categories in this context are:
* User Prompts: These are custom prompts created by users for specific needs. They are typically used for custom messages or instructions that are not covered by the standard system prompts.
* System Prompts: These are built-in prompts provided by Genesys Cloud CX that handle common interactions and system messages. They cover a wide range of standard functionalities like greetings, error messages, and menu navigation prompts.
These two categories are fundamental for managing and customizing how audio prompts are used within the Genesys Cloud CX platform.
References:
* Genesys Cloud CX Architect Documentation.

質問 # 31
Which of the following statements about scripts is true?

• A. Scripts can be used in all types of interactions.
• B. Scripts can be used for inbound interactions only.
• C. Scripts may be used for outbound dialing campaigns only.
• D. Scripts are only used to configure flows when setting up Architect.

正解：A

解説：
Scripts in Genesys Cloud CX can be used for various types of interactions, including inbound and outbound calls, chat sessions, emails, and more. Scripts help guide agents through interactions by providing them with relevant information and prompts based on the interaction context. This flexibility allows scripts to be integrated across different channels, ensuring a consistent customer experience regardless of the interaction type.
Scripts are not limited to outbound campaigns or configuring flows in Architect; they are a versatile tool within the Genesys Cloud CX platform.

質問 # 32
The ________________ allows you to easily format text using Markdown syntax.

• A. Markdown Component
• B. Input Component
• C. Text Component
• D. Image Component

正解：A

解説：
The Markdown Component in Genesys Cloud CX allows you to easily format text using Markdown syntax.
This component is specifically designed for handling text formatting within scripts, enabling the use of Markdown to add styling such as bold, italics, headings, lists, and more. This provides a flexible and user- friendly way to enhance the visual presentation of text in scripts.

質問 # 33
You cannot schedule a callback for more than 30 days in advance.

• A. True
• B. False

正解：B

解説：
In Genesys Cloud CX, you can schedule a callback for more than 30 days in advance. The platform allows flexibility in setting callback times, ensuring that customer interactions can be scheduled according to business needs, even if that requires scheduling far into the future.
The statement that you cannot schedule a callback for more than 30 days in advance is false.
References:
* Genesys Cloud CX Callback Feature Documentation.

質問 # 34
Which of the following statements about templates in scripting are true? (Choose two.)

• A. Use a component template when you create a new script.
• B. Component templates are parts of a page that you can reuse in other scripts.
• C. A script template contains a single saved component such as text, or a layout of components such as a horizontal stack container.
• D. Script templates are entire scripts that have been packaged for reuse.

正解：B、D

解説：
In Genesys Cloud CX Scripting, templates play a vital role in creating reusable elements for various scripts, streamlining the development process.
* Script Templates: These are entire scripts that have been packaged for reuse. They serve as a starting point for new scripts, allowing users to replicate existing scripts quickly without having to rebuild them from scratch. This is particularly useful for creating standardized scripts across different campaigns or use cases.
* Component Templates: These refer to parts of a page that can be reused in other scripts. Component templates are particularly helpful when you need to reuse specific UI elements or layouts across multiple scripts. For instance, if a script has a specific layout or a component, such as a customer information panel, that needs to appear in multiple scripts, you can create a component template for it.
This ensures consistency and saves development time.
References:
* Genesys Cloud CX Scripting Documentation.

質問 # 35
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

• A. Knowledge levels
• B. Medians
• C. Index Ratings
• D. Skills
• E. Languages

正解：D、E

解説：
The attributes Languages and Skills are essential in ensuring that interactions are routed to the most qualified agent in Genesys Cloud CX.
* Languages: This attribute ensures that interactions are routed to agents who can communicate in the customer's preferred language, enhancing the customer experience by providing language-appropriate service.
* Skills: This attribute ensures that the interaction is handled by an agent who has the necessary skills to resolve the customer's issue effectively. Skills might include technical expertise, product knowledge, or specific customer service abilities.
These attributes are crucial in ACD (Automatic Call Distribution) configurations, where the goal is to match customers with agents who are best equipped to meet their needs.

質問 # 36
You have just added 53 employees to Genesys Cloud CX, and one of them, Jonn Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

• A. Submit a ticket to Genesys Cloud CX support.
• B. Resend the invite.
• C. Add John to Genesys Cloud CX again so that a new invitation will be generated.
• D. Tell John to be patient and wait for the email to arrive.

正解：B

解説：
When a new user in Genesys Cloud CX, such as John Camper, does not receive the invitation email, the best course of action is to resend the invite. This option allows you to send the invitation email again without needing to create a new user or escalate the issue unnecessarily. Resending the invite is a straightforward process that can be performed directly from the Genesys Cloud CX admin interface. It ensures that John will receive the necessary instructions to activate his account and access Genesys Cloud CX features.
This action avoids duplication of users and unnecessary delays, providing a quick resolution to the issue.

質問 # 37
Once you set the page name in the script, you cannot change it later.

• A. True
• B. False

正解：B

解説：
In Genesys Cloud CX, once you set the page name in a script, you can change it later if needed. The platform allows for flexibility in managing and editing scripts, including renaming pages to better reflect their content or purpose as the script evolves.
References:
* Genesys Cloud CX Scripting Documentation.

質問 # 38
Devlin is assigned to create multiple scripts with many common sections, so he decides to create a script template from an existing script. To create a script template, help him to select the correct option in the image.

• A. 0
• B. 1
• C. 2
• D. 3

正解：D

解説：
In the image provided, option 4 (D) represents the button used to manage script settings, which includes options for creating a script template. To create a script template from an existing script, the user must navigate to this menu and select the appropriate option to convert or save the script as a template for future use. This ensures that common sections can be reused across multiple scripts efficiently.

質問 # 39
Which architectural approach is used to develop a single application as a suite of small services?

• A. Single Core Architecture
• B. Genesys Cloud CX Salesforce Architecture
• C. Microservices Architecture
• D. Monolithic Architecture

正解：C

解説：
The Microservices Architecture is the architectural approach used to develop a single application as a suite of small, independently deployable services. Each service in a microservices architecture typically runs a unique process and communicates through a well-defined, lightweight mechanism, often an HTTP-based API.
This approach contrasts with a monolithic architecture, where the application is developed as a single, unified unit. Microservices allow for greater flexibility, scalability, and resilience, as each service can be developed, deployed, and scaled independently.
References:
* Genesys Cloud CX Architecture Documentation.

質問 # 40
Which of the following best defines the ACD evaluation method Best Available Skills?

• A. Looks for the first available agent and ignores any skill requirements.
• B. Matches the interaction to the first available agent who has all of the requested skills.
• C. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.

正解：B

質問 # 41
A Branch Site can be converted to a Core Site when:

• A. An Edge is assigned to the Branch Site.
• B. The option "Change to Core Site" is selected.
• C. The Location assigned to the Branch Site is deleted.
• D. An existing Core Site is demoted to a Branch Site.

正解：A

解説：
In Genesys Cloud CX, a Branch Site can be converted to a Core Site when an Edge is assigned to the Branch Site. The Edge device is essential for routing and managing interactions, and its presence elevates the site from a Branch Site to a Core Site, giving it the full capabilities associated with Core Sites. This conversion is part of the network architecture and is critical for managing and optimizing interaction routing and resource allocation.
References:
* Genesys Cloud CX Site and Edge Management Documentation.

質問 # 42
Where are Genesys Cloud CX call recordings stored by default?

• A. Google Cloud Platform
• B. On-premises servers
• C. AWS Cloud
• D. Microsoft Azure Cloud

正解：C

解説：
Genesys Cloud CX stores call recordings by default on AWS Cloud. AWS (Amazon Web Services) is the cloud service provider used by Genesys Cloud CX for its infrastructure, which includes the storage of call recordings. This cloud-based storage ensures scalability, reliability, and accessibility of call recordings, supporting various compliance and data retention needs.
This setup provides the benefits of cloud storage, including high availability, security, and easy access to recordings from anywhere.

質問 # 43
What property should you enable for a variable whose value is to be saved to external storage?

• A. Custom
• B. External
• C. Output
• D. Input

正解：C

解説：
When you want to save a variable's value to external storage in Genesys Cloud CX, you should enable the Output property for that variable. The Output property designates that the value of the variable can be exported or sent out of the current script, which is necessary for saving data to external systems like a CRM or database.
This setting is crucial for ensuring that data collected or processed in the script is correctly passed on to other systems for further use.
References:
* Genesys Cloud CX Scripting Variables Documentation.

質問 # 44
What are the default roles that permit you to edit scripts? (Choose two.)

• A. Master Admin
• B. Outbound Agent
• C. Script Designer
• D. PureCloud User
• E. Outbound Admin

正解：A、C

解説：
In Genesys Cloud CX, the permissions required to edit scripts are controlled by roles that include the necessary permissions for interacting with and modifying scripts. The Script Designer role (option C) is specifically created for individuals responsible for creating and editing scripts. It grants full access to the scripting interface and allows for script modifications. The Master Admin role (option D) also has broad permissions across the system, including editing and managing scripts, among other administrative tasks.
References to Genesys Cloud documentation indicate that other roles, like PureCloud User or Outbound Agent, do not have sufficient permissions to modify scripts. The Outbound Admin role manages outbound campaigns but does not include script editing by default.

質問 # 45
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合格保証付きのGenesys Cloud CX GCX-SCR試験問題集：https://www.goshiken.com/Genesys/GCX-SCR-mondaishu.html

GCX-SCR練習テストエンジンで今すぐ使おう62試験問題：https://drive.google.com/open?id=1q6VvBpPTmuQzNtzCmlM4W6zSXXNKjn9R