ベスト良質なGenesys GCX-SCR試験問題GoShikenリアル練習試験 [2025]
重要な試験問題でGenesys Cloud CX: Scripting Certification一発合格
質問 # 10
Select the default page name which the editor automatically adds when you create a new script.
- A. Start Page
- B. Script Page
- C. Home Page
正解：A
解説：
The default page name that the editor automatically adds when you create a new script in Genesys Cloud CX is Start Page. This page serves as the initial landing page of the script, and it typically contains the first set of instructions or content that the agent will see when the script is launched.
質問 # 11
Which of the following best defines the ACD evaluation method Best Available Skills?
- A. Looks for the first available agent and ignores any skill requirements.
- B. Matches the interaction to the first available agent who has all of the requested skills.
- C. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.
正解：B
質問 # 12
Devlin is assigned to create multiple scripts with many common sections, so he decides to create a script template from an existing script. To create a script template, help him to select the correct option in the image.
- A. 0
- B. 1
- C. 2
- D. 3
正解：D
解説：
In the image provided, option 4 (D) represents the button used to manage script settings, which includes options for creating a script template. To create a script template from an existing script, the user must navigate to this menu and select the appropriate option to convert or save the script as a template for future use. This ensures that common sections can be reused across multiple scripts efficiently.
質問 # 13
What property should you enable for a variable whose value is to be saved to external storage?
- A. Custom
- B. External
- C. Input
- D. Output
正解：D
解説：
When you want to save a variable's value to external storage in Genesys Cloud CX, you should enable the Output property for that variable. The Output property designates that the value of the variable can be exported or sent out of the current script, which is necessary for saving data to external systems like a CRM or database.
This setting is crucial for ensuring that data collected or processed in the script is correctly passed on to other systems for further use.
References:
* Genesys Cloud CX Scripting Variables Documentation.
質問 # 14
Which of the following correctly shows how an outbound contact's first name displays in a preview mode?
- A. Hello [Outbound.EirstName]
- B. Hello {Outbound.EirstName>
- C. Hello {{Outbound.OrstName}}
- D. Hello (Outbound.RrstName
正解：C
解説：
The correct format to display an outbound contact's first name in a preview mode within Genesys Cloud CX is {{Outbound.FirstName}}. This syntax uses double curly braces, which are recognized by the scripting engine to dynamically insert variable data into the script. When in preview mode, this format ensures that the variable Outbound.FirstName is replaced with the actual first name of the contact when the script is executed.
質問 # 15
You can modify the data type of a variable once it has been created.
- A. False
- B. True
正解：A
解説：
In Genesys Cloud CX Scripting, once a variable has been created and assigned a data type, you cannot modify its data type later. This design is intentional to prevent errors that might occur if a variable's type were changed after it was already in use. Variables in Genesys Cloud CX scripting are strongly typed, meaning the type of data they hold is fixed upon their creation.
To change the type of a variable, you would need to create a new variable with the desired type and then use that instead. This ensures that the script's logic remains consistent and avoids runtime errors that could arise from unexpected data types.
This behavior is consistent with best practices in many scripting environments where strict typing is enforced to maintain stability and predictability in scripts.
For more details on variable handling in Genesys Cloud CX, you can refer to Genesys Cloud CX Scripting documentation that explicitly states these constraints to help developers write more reliable and error-free scripts.
References:
* [Genesys Cloud CX Scripting Documentation]
質問 # 16
Select the built-in variables available in Scripts. (Choose three.)
- A. Queue Name
- B. Agent Call Duration
- C. Language
- D. Agent Name
- E. Customer Preferred
正解：A、C、D
解説：
In Genesys Cloud CX scripts, several built-in variables are available by default, providing essential data that can be used within the script. The built-in variables include:
* Agent Name: This variable holds the name of the agent who is currently using the script. It is often used to personalize the interaction or for logging purposes.
* Queue Name: This variable contains the name of the queue from which the interaction was routed. It helps in identifying the source of the interaction and can be used to tailor the script based on the queue's context.
* Language: This variable stores the language preference of the customer or the interaction, allowing the script to present content in the appropriate language.
These variables are readily accessible within scripts and are integral to creating dynamic and context-aware interactions.
References:
* Genesys Cloud CX Scripting Documentation.
質問 # 17
Using the variables named 'value' and 'currency', you must create a syntax to display 10$. Choose the correct option. Variables: value = 10, currency =$.
- A. {{value}} + {{currency}}
- B. {{value}}{{currency}}
- C. {value} + {currency)}
- D. {value} {currency}
正解：B
解説：
The correct syntax to display "10$" using the variables value and currency in Genesys Cloud CX scripting is
{{value}}{{currency}}. This syntax correctly concatenates the two variables without any additional characters or spaces, ensuring that the result is displayed as "10$" on the script page.
質問 # 18
Once you set the page name in the script, you cannot change it later.
- A. False
- B. True
正解：A
解説：
In Genesys Cloud CX, once you set the page name in a script, you can change it later if needed. The platform allows for flexibility in managing and editing scripts, including renaming pages to better reflect their content or purpose as the script evolves.
References:
* Genesys Cloud CX Scripting Documentation.
質問 # 19
Select the correct tab to add multiple pages to your script.
- A. 0
- B. 1
- C. 2
- D. 3
正解：A
解説：
To add multiple pages to your script in Genesys Cloud CX, you would use the tab indicated as number 3 in the provided image. This tab provides access to the components and functionalities needed to manage and navigate between different pages within a script.
This is essential for creating scripts with complex flows that require the user or agent to navigate through multiple stages or sections within a single interaction.
References:
* Genesys Cloud CX Scripting Documentation.
質問 # 20
In Genesys Cloud, what features or aspects classify scripts? (Choose three.)
- A. Labels based on interaction type
- B. Classification based on interaction route
- C. Integration of text and graphics
- D. Utilization of visual controls
- E. Creation of interaction-specific script templates
正解：A、C、D
解説：
Scripts in Genesys Cloud CX are classified by several features that enhance their usability and flexibility:
* A. Labels based on interaction type: Scripts can be categorized and labeled according to the interaction type (e.g., voice, chat, email), making it easier to identify and manage them.
* C. Utilization of visual controls: Genesys Cloud CX allows the use of various visual controls (buttons, inputs, checkboxes) to enhance user interaction within scripts, enabling agents to interact seamlessly.
* D. Integration of text and graphics: Scripts can integrate both text and graphical elements, allowing for a richer, more interactive experience for agents and customers alike. This can include images, links, and dynamic content.
Options B and E are not core classifications for Genesys Cloud CX scripts.
質問 # 21
Which of the following statements about scripts is true?
- A. Scripts may be used for outbound dialing campaigns only.
- B. Scripts can be used in all types of interactions.
- C. Scripts can be used for inbound interactions only.
- D. Scripts are only used to configure flows when setting up Architect.
正解：B
解説：
Scripts in Genesys Cloud CX can be used for various types of interactions, including inbound and outbound calls, chat sessions, emails, and more. Scripts help guide agents through interactions by providing them with relevant information and prompts based on the interaction context. This flexibility allows scripts to be integrated across different channels, ensuring a consistent customer experience regardless of the interaction type.
Scripts are not limited to outbound campaigns or configuring flows in Architect; they are a versatile tool within the Genesys Cloud CX platform.
質問 # 22
Which of the following best defines the ACD evaluation method Best Available Skills?
- A. Looks for the first available agent and ignores any skill requirements.
- B. Matches the interaction to the first available agent who has all of the requested skills.
- C. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills.
正解：B
解説：
The Best Available Skills ACD evaluation method in Genesys Cloud CX is designed to match the interaction with the first available agent who possesses all the required skills for the interaction. This method ensures that interactions are handled by agents who are qualified to meet the customer's needs, improving service quality and efficiency.
This method is part of the broader ACD (Automatic Call Distribution) system, which routes calls based on various criteria, ensuring that customers are connected with the most suitable agents quickly.
質問 # 23
Where are Genesys Cloud CX call recordings stored by default?
- A. Google Cloud Platform
- B. AWS Cloud
- C. On-premises servers
- D. Microsoft Azure Cloud
正解：B
解説：
Genesys Cloud CX stores call recordings by default on AWS Cloud. AWS (Amazon Web Services) is the cloud service provider used by Genesys Cloud CX for its infrastructure, which includes the storage of call recordings. This cloud-based storage ensures scalability, reliability, and accessibility of call recordings, supporting various compliance and data retention needs.
This setup provides the benefits of cloud storage, including high availability, security, and easy access to recordings from anywhere.
質問 # 24
Once you create a custom field on your profile, it cannot be deleted from the Admin interface.
- A. False
- B. True
正解：B
解説：
In Genesys Cloud CX, once a custom field is created on a user's profile, it cannot be deleted via the Admin interface. This restriction ensures that profile data integrity is maintained and that data linked to custom fields is not accidentally lost or compromised. While you can update or modify custom fields, deleting them entirely from the admin interface is not an option.
質問 # 25
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