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質問 10
A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.
Which CCMM tool provides this functionality?
- A. The outbound campaign Management Tool
- B. The Multimedia Contact Manager
- C. The CCMA
- D. The E-mail Manager
正解: C
質問 11
For an Avaya Contact Center Select (ACCS) Software Appliance deployment, where is the Windows Operating System license obtained?
- A. It is downloaded from PLDS.
- B. It is included in the Avaya Contact Center Select Software Appliance
- C. It is supplied by the customer.
- D. It is not required for a VMware deployment.
正解: C
質問 12
What is the function of the Data Synchronization process?
- A. It is used by the Avaya Contact Center Select (ACCS) system to push agent data to the IP Office.
- B. It Is used by the Avaya Contact Center Select (ACCS) system to pull agent data from the IP Office.
- C. t is used by IP Office to push agent data to the Avaya Contact Center Select (ACCS) system.
- D. It is used by IP Office to pull agent data from the Avaya Contact Center Select (ACCS) system.
正解: B
質問 13
What are three of the requirements to generate a Certificate Signing Request (CSR) for IP Office server to communicate with Avaya Contact Center Select (ACCS)? (Choose three.)
- A. The signed certificate needs to be renamed to .crt and converted to pl2 format then imported into IP Office.
- B. Use CA server Public or Private to generate the signed certificate.
- C. Use an OpenSSL server to generate the CSR and a private key from the Openssl.cnf.
- D. The signed certificate needs in .pern format then imported into IP Office.
- E. CA server used to generate the signed certificate must be an SMGR based Private CA.
正解: B,C,E
質問 14
Avaya Contact Center Select (ACCS) uses the TAPI-D Interface to monitor and control the agent endpoint in the IP Office platform. The ACCS solution needs to provide a secure password to use the TAPI-D link.
Which password is required?
- A. CCMA Login ID password
- B. Agent Login ID password
- C. ACCS Administrator password
- D. IP Office System password
正解: A
質問 15
A customer has an existing operational Avaya Contact Center Select (ACCS) solution, and has added a new number for inquiries about a special credit loan offer. The customer wants calls to be answered by agents assigned the existing NewAccounts skillset.
Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.) Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)
- A. A short code needs to be added on the IP Office.
- B. A corresponding CDN needs to be set up
- C. A new SIP extension needs to be added to the IP Office.
- D. A new short code needs to be set up in the ACCS.
正解: C,D
質問 16
Which three methods of adding agents does Avaya Contact Center Select (ACCS) support? (Choose three.)
- A. Contact Center Management add agent
- B. Contact Center Management multi add option
- C. Contact Center Management create copy
- D. Contact Center Management add many users
- E. Contact Center Configuration Tool
正解: B,D,E
質問 17
What are the two locations where a historical report can be saved? (Choose two.)
- A. In a Group folder
- B. In the Public Report Templates folder
- C. In the Scheduled Events folder
- D. In the Private Report Templates folder
正解: A,D
質問 18
A controlled directory number Is responsible for which basic Avaya Contact Center Select (ACCS) process?
- A. Connecting voice contacts to the ACCS contact router
- B. Directing email and web communication contacts to the contact router
- C. Synching agents with extensions on IP Office in ACCS
- D. Processing voice and music recordings for flow and scripts
正解: D
質問 19
The SIP Domain for the IP Office is set to ukaccslpoll.lab.trn.com.
When administering the IP Office to work with Avaya Contact Center Select (ACCS), which two steps are required? (Choose two.)
- A. Administer the ACCS system SIP Domain to match the IP Office.
- B. Verify SIP trunks are available for the ACCS integration.
- C. Verify that SIP Registrar Enable is configured in the IP Office VoIP settings.
- D. Change the IP Office SIP Domain to match the ACCS system.
正解: C,D
質問 20
In Avaya Contact Center Select (ACCS), voice calls are directed to ACCS via the ACCS SIP extension.
For voice calls to be answered by ACCS, what are two places where Route points (CDNs) are defined? (Choose two.)
- A. IP Office Configuration
- B. ACCS CCMM Administrator
- C. ACCS CCMA Configuration
- D. Orchestration Designer (OD)
正解: A,D
質問 21
When creating custom announcements for application flows and scripts, in which format should they be created?
- A. MP3 files
- B. VBK files
- C. WAV files
- D. MP4 files
正解: A
質問 22
Which two types of pegging thresholds will Impact both real-time displays and historical reports? (Choose two.)
- A. Display
- B. Service Level
- C. Service Factor
- D. Short call
正解: A,D
質問 23
Which three tools can be used to show the status of the SIP extension used for calls that are not arriving at the Avaya Contact Center Select (ACCS)? (Choose three.)
- A. IP Office System Monitor Tool
- B. Window Event Viewer
- C. ACCS SGM Management Client
- D. IP Office System Status Application
- E. IP Office Web Manager
正解: A,B,E
質問 24
Which statement about the Avaya SIP Sleuth is true?
- A. It is a separate downloadable application that runs on a local workstation PC.
- B. It must be downloaded and run from the AMS element manager.
- C. It is a pre-installed application found under Contact Center Common Utilities.
- D. It is a pre-installed application but must be activated in the registry of the Avaya Contact Center Select (ACCS).
正解: B
質問 25
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