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質問 30
The SIP Domain for the IP Office is set to ukaccslpoll.lab.trn.com.
When administering the IP Office to work with Avaya Contact Center Select (ACCS), which two steps are required? (Choose two.)
- A. Administer the ACCS system SIP Domain to match the IP Office.
- B. Verify SIP trunks are available for the ACCS integration.
- C. Verify that SIP Registrar Enable is configured in the IP Office VoIP settings.
- D. Change the IP Office SIP Domain to match the ACCS system.
正解: C,D
質問 31
Which two licenses will an agent need when servicing the Customer_Service voice skillset, the EM_Customer_Service skillset, and the WC_Customer_Service skillset? (Choose two.)
- A. One multimedia license
- B. One multiplicity license
- C. One mobile agent license
- D. One voice license
正解: B,D
質問 32
Which three applications are included with the IP Office admin suite Installation? (Choose three.)
- A. IP Office Platform Manager
- B. Avaya Grep
- C. System Monitor
- D. IP Office Manager
- E. System Status
正解: C,D,E
質問 33
Avaya Contact Center Select (ACCS) uses the TAPI-D Interface to monitor and control the agent endpoint in the IP Office platform. The ACCS solution needs to provide a secure password to use the TAPI-D link.
Which password is required?
- A. CCMA Login ID password
- B. Agent Login ID password
- C. ACCS Administrator password
- D. IP Office System password
正解: A
質問 34
Before a skillset threshold class will apply to a skillset, which action must be taken?
- A. The skillset threshold class must be created and assigned to the skillset in Orchestration Designer.
- B. The skillset threshold class must be created and assigned to the skillset in Real-Time displays.
- C. The skillset threshold class must be created and applied to the agents servicing the skillset.
- D. The skillset threshold class must be created and assigned to the skillset in configuration.
正解: D
質問 35
Which type of activity code requires skillsets to be assigned?
- A. Post Call Processing Reason code
- B. Activity code
- C. Walk Away Reason code
- D. Not Ready Reason code
正解: B
質問 36
When configuring a scheduled backup using the Contact Center Database Maintenance utility, which three statements are true? (Choose three.)
- A. You can only backup one database (either CCMS, CCMA, CCT, or CCMM) at a time.
- B. You can schedule on a frequency of a specific date.
- C. You can schedule multiple applications for backup in a single scheduling task.
- D. The backup folder contains backup files for each application you select.
- E. Regularly occurring backups create a new backup folder for the previous backup.
正解: A,B,D
質問 37
Which statement is true about the Avaya GREP tool?
- A. It should be used on a PC to search log files that have been downloaded from Avaya Contact Center Select (ACCS).
- B. It is only used to report on SIP related messages during low traffic periods.
- C. It should only be used on an active system to capture real-time events.
- D. It is only used during the installation phase and should not be used on an active server.
正解: C
質問 38
In Avaya Contact Center Select (ACCS), voice calls are directed to ACCS via the ACCS SIP extension.
For voice calls to be answered by ACCS, what are two places where Route points (CDNs) are defined? (Choose two.)
- A. IP Office Configuration
- B. ACCS CCMM Administrator
- C. ACCS CCMA Configuration
- D. Orchestration Designer (OD)
正解: A,D
質問 39
A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.
Which CCMM tool provides this functionality?
- A. The outbound campaign Management Tool
- B. The Multimedia Contact Manager
- C. The CCMA
- D. The E-mail Manager
正解: C
質問 40
What are the high level configuration requirements for Avaya Aura Media Server (AAMS) HA?
- A. The UUID from Primary AAMS should be selected for use on Backup AAMS.
- B. The UUID from Backup AAMS should be selected for use on Primary AAMS.
- C. The Replication account setup must be different between Primary and Backup AAMS.
- D. Enable High Availability should only be selected on the Primary AAMS.
正解: A
質問 41
When working with application flows, which statement about errors In syntax and logic in Orchestration Designer is true?
- A. The errors are automatically corrected.
- B. They appear in the error log view.
- C. They appear in the problems view in Orchestration Designer.
- D. The errors are signaled by Orchestration Designer at the instant they occur,
正解: A
質問 42
A controlled directory number Is responsible for which basic Avaya Contact Center Select (ACCS) process?
- A. Connecting voice contacts to the ACCS contact router
- B. Directing email and web communication contacts to the contact router
- C. Synching agents with extensions on IP Office in ACCS
- D. Processing voice and music recordings for flow and scripts
正解: D
質問 43
Which three tools can be used to show the status of the SIP extension used for calls that are not arriving at the Avaya Contact Center Select (ACCS)? (Choose three.)
- A. IP Office System Monitor Tool
- B. Window Event Viewer
- C. ACCS SGM Management Client
- D. IP Office System Status Application
- E. IP Office Web Manager
正解: A,B,E
質問 44
Which two parameters does the Avaya Aura Media Server (AAMS) default locale setting control? (Choose two.)
- A. The keyboard requirements
- B. The language for the User Interface
- C. The locale used for default prompts and announcements
- D. The locale of ringback that can be played by Avaya Contact Center Select (ACCS) scripts
正解: B,C
質問 45
Which statement about the Orchestration Designer Treatment block is true?
- A. It is used to offer the caller a selection prompt.
- B. It is used to play music to the caller.
- C. It is used to connect the caller to voice mail.
- D. It is used to play re-assurance messages to the caller.
正解: C
質問 46
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