2023年最新のField-Service-Consultant問題集を試そう！更新されたSalesforce試験合格させます
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質問 # 30
universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?
- A. Work order line item represent the preventative Maintenance on the asset - work order represent the different operations- service appointment to represent visit
- B. Service appointment to represent ante the preservative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit
- C. Work order to represent the preventative maintenance on the asset - work order line item to represent the different operations - service appointment to represent the visit
- D. Work order to represent the preventative maintenance on the asset - service appointment to represent the different operations - work order line item to represent the visit
正解：C
解説：
Explanation
Work Orders are records that track customer requests for service such as repairs or maintenance[87]. Work Order Line Items are records that track specific tasks or products related to a work order[88]. Service Appointments are records that track the date, time, duration, and assigned resource for a work order or work order line item[89]. Using this data model would allow Universal Containers' technicians to follow a standard operating procedure while performing maintenance on an individual asset by creating different work order line items for different operations and capturing notes and status updates for each line item. It would also allow scheduling and dispatching one service appointment for one visit. Service appointment to represent preventative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit would not work because service appointments cannot be related directly to assets. Work order line item represent preventative Maintenance on the asset - work order represent the different operations- service appointment to represent visit would not work because work order line items cannot be related directly to assets. References: https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5
質問 # 31
Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only.
How can this be configured?
- A. Include the Match Territory Work Rule in the Scheduling Policy.
- B. Mark the Service Territory's Resources as Required on the Service Appointments.
- C. Include the Resource Availability Work Rule in the Scheduling Policy.
- D. Ensure the Resource's Address is in the same Territory as the Service Appointments.
正解：A
解説：
Explanation
A work rule is used to define scheduling constraints and preferences for service appointments. The Match Territory work rule is used to ensure that service appointments are dispatched to resources from the same service territory only.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_work_rules.htm&type=5
質問 # 32
A customer has been having problems with SMS responses getting the default keyword response rather than the appropriate next keyword response.
What are two potential reasons for this unexpected response?
Choose 2 answers
- A. Response contained "stop" in the message content.
- B. Responses are not sent within the Conversation Window.
- C. Next keyword was not specified on the outbound message.
- D. Responses are not sent within 24 hours of the outbound message.
正解：C、D
質問 # 33
An employee at universal container performs the role of a dispatcher and a technician How should a consultant configure the field service lightning to support this behavior?
- A. Create one service resource and assign the relevant permission set license
- B. Create one service resource and assign the technician and dispatcher role
- C. Create two service resource and assign them to the employee
- D. Create two skills records and assign them to service resources record
正解：A
質問 # 34
Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?
- A. Assign Contractor 1 as a Preferred Resource.
- B. Assign Contractor 2 as an Excluded Resource.
- C. Assign Contractor 1 and 2 different capacities for repair work.
- D. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
正解：D
質問 # 35
Universal containers (UC) wants to standardize the process that process that agents use to create and maintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order.
What should the consultant implement to meet this requirement?
- A. Add a lightning component to work orders.
- B. Enable path for work orders.
- C. Enable knowledge on work orders.
- D. Add compact layouts to work orders.
正解：C
質問 # 36
universal container want to track technician van stock using the field service lightning mobile app and ensure the technician report when part is used Which three data elements should a consultant recommend tracking to support this?
requirement
Choose 3 answers
- A. Mobile locations
- B. Product consumed
- C. Warehouse locations
- D. Products required
- E. Inventory
正解：A、B、D
質問 # 37
Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?
- A. Create a quick action on the work order to search the Knowledge base.
- B. Add the Knowledge Lightning component to the Field Service mobile app.
- C. Update the Service Appointment page layout to include the Articles related list.
- D. Attach the relevant articles to the work order or work order line items.
正解：D
質問 # 38
A Dispatcher is notified of a local power outage. All service appointments in the affected area must be rescheduled to a different day.
How should the dispatcher update the service appointments?
- A. Create a map polygon of the affected area to select service appointments for rescheduling.
- B. Push reschedule notifications to service resources using the field service lightning mobile app.
- C. Configure a new scheduling policy to change service appointments.
- D. Create a report to identify service appointments in the area and notify service resources.
正解：A
質問 # 39
Which three factors should a Consultant consider when configuring routing? Choose 3 answers
- A. Set Auto Schedule to True upon creation of the Service Appointment.
- B. Configure Schedule Policy by modifying Work Rules and Service Objectives.
- C. A straight line is used to compute the shortest distance between two locations if Street Level Routing is enabled.
- D. Default Travel Speed is used only if a different travel speed is null on the resource.
- E. Configure the Resource Availability Work Rule to calculate travel at the expense of the resource and breaks.
正解：B、D、E
解説：
Explanation
These are three factors that should be considered when configuring routing. Routing is the process of finding the best resource for a service appointment based on various criteria and constraints. A schedule policy is used to define the routing preferences and rules for a service territory or operating hours. A work rule is used to define a scheduling constraint or preference for a service appointment or a resource. A service objective is used to define a scheduling goal or metric for a service appointment. The Resource Availability work rule is used to calculate travel time and breaks as part of the resource's availability. The Default Travel Speed is used to estimate the travel time between locations if a different travel speed is not specified for the resource.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_routing.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fsl_schedule_policies.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fsl_work_rules.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fsl_service_objectives.htm&type=5
質問 # 40
Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.
Which two permission sets should give a user access to the Crew Management tool?
Choose ? answers
- A. FSL Admin Permissions
- B. FSL Dispatcher Permissions
- C. FSL Agent Permissions
- D. FSL Resource Permissions
正解：A、B
質問 # 41
northern trail outfitters (NTO) wants to improve costume satisfaction by setting expectations around upcoming appointments.
When designing the costume service representative's user interface, in most cases which tow fields should be shared with the costumer about an upcoming appointment?
Choose 2 answers
- A. scheduled end
- B. arrival window end
- C. arrival window starts
- D. scheduled start
正解：C、D
質問 # 42
Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion.
What should a Consultant recommend to meet this requirement?
- A. Change the Status field on the Service Appointment.
- B. Adjust the Scheduled End field on the Service Appointment.
- C. Post to the Service Appointment Chatter feed.
- D. Update the In Jeopardy field on the Service Appointment.
正解：C
質問 # 43
Universal Containers' (UC) customers have asset scheduled to be moved between locations by field personnel. UC wants to implement a standard process focused on asset traceability. Which two object should a Consultant recommend to meet this requirement? Choose 2 answers
- A. Cases
- B. Work Orders
- C. Assets
- D. Service Appointments
正解：B、C
質問 # 44
Northern Trail outfitters (NTO) want to track the report on individual tasks completed, including part consumed and pricing details, as part of the work order completion process. NTO want to schedule one or multiple tasks to the different technician as needed How should the consultant meet the requirements utilizing the standard field service lightning data model?
- A. Create a custom object records, each with its own child service appointment
- B. Create work order line item, each with its own child service appointment
- C. Create a multiple service appointment, each with its own child task records
- D. Create a multiple service appointment each with its own child work order line item
正解：B
質問 # 45
Technicians often need to generate a report in the customer's language.
Which configuration should the Consultant recommend to meet the requirement?
- A. Update the Language of the current User.
- B. Update the Default Language of the Organization.
- C. Add the Service Report Language field to the Work Order Page Layout.
- D. Add the Language field to the Contact Page Layout.
正解：C
解説：
Explanation
This option allows generating a report in the customer's language by selecting the language from a picklist field on the work order record. References:
https://help.salesforce.com/s/articleView?id=sf.fs_service_reports_language.htm&type=5
質問 # 46
Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose 2 answers
- A. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources.
Add the skill to Work Types and Work Orders. - B. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
- C. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
- D. Create the work skills using Setup. Manually assign the skills to Service Resources.
正解：C、D
質問 # 47
Universal containers wants to dispatch emergency work identified throughout the day that needs to completed before lower-priority work.
What should the consultant recommend to meet this requirement?
- A. Create a custom Gantt action to call an apex class to reschedule appointments.
- B. Define a global optimization job to run hourly.
- C. Write a batch apex class to unscheduled low priority work orders.
- D. Apply the reshuffle action within the Gantt.
正解：D
質問 # 48
Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection should be completed within a single visit and include all installed assets on site.
Which two Maintenance Plan settings should the
Consultant recommend? Choose ? answers
- A. Service Appointment Generation Method = One Service Appointment per Work Order
- B. Work Order Generation Method = One Work Order per Asset
- C. Service Appointment Generation Method = One Service Appointment per Work Order Line Item
- D. Work Order Generation Method = One Work Order Line Item per Asset
正解：A、D
質問 # 49
Northern Trail Outfitters wants to have a periodic, dynamic newsletter send to a set data extension, but the data In this data extension will be regularly updated and the subscribers inside could be removed/added multiple times.
What option should speed up the delivery while meeting these criteria?
- A. Journey that allows re-entry after exiting
- B. Single Send Journey
- C. Scheduled Automation utilizing Triggered Send Emails
- D. Scheduled Automation using a Send Activity
正解：D
質問 # 50
universal container UC services customers in multiple time zones. UC
Dispatcher need to see the dates and time in dispatcher console for the time zone where jobs are being performed How should the consultant configure this?
- A. Configure the dispatcher user time zone to the same as territories they manage
- B. Set the dispatch console to display in territory time zone in the field service settings
- C. Set the dispatch console to display in the user time zone in field service settings
- D. Create the formula to calculate the time zone offset from the user to territory time zone
正解：B
質問 # 51
How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?
- A. Add the relevant field to the Field Set.
- B. Create a Gantt Action to highlight.
- C. Color code using Gantt Palettes.
- D. Use Map Report Layers.
正解：C
解説：
Explanation
Gantt Palettes allow the dispatcher to color code service appointments based on any field value, such as revenue or priority. References: https://help.salesforce.com/s/articleView?id=sf.fs_gantt_palettes.htm&type=5
質問 # 52
A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?
- A. The Products Consumed section on the Work Order
- B. The Product Item Transactions Related List on the Product Item
- C. The Work Order Line Item associated with the completed Work Order
- D. The Product Request Line Item associated with the Product
正解：A
質問 # 53
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