無料で使えるField-Service-Consultantサンプル問題で100%カバー率のリアル試験問題（更新された165問あります)
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質問 # 32
A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?
- A. Create a Work Order and Work Order Line Item.
- B. Create a Return Order and relate it to the Product.
- C. Create a Return Order and Return Order Line Item.
- D. Create a Product Request and Product Request Line Item.
正解：C
質問 # 33
A B2B customer notlcts they have a largt numbtr of subscribers marked as 'Held'. During troubleshooting, they realize these were soft bounces from overwhelming the email servers of many of the small companies with which they do business.
What step(s) should the customer take to move those subscribers back to 'Active'?
- A. Extract subscribers who have a status of 'Held', then Import subscribers as 'Active'.
- B. Subscribers with a status of 'Held' should be re-enabled by contacting support.
- C. Use Contact Builder to mass update all 'Held' subscribers to 'Active' status.
- D. Use a SQL query to change all subscribers with a status of 'Held' to Active' In All Subscribers.
正解：A
質問 # 34
Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?
- A. A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order.
- B. A Work Order Line Item will inherit their parent Work Order's Work Type Skills, and the user is unable to make additional changes.
- C. An existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required skills.
- D. A change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type.
正解：A
質問 # 35
Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field Service to track the work performed?
- A. Create a Work Order and Work Order Line Item for each Asset being serviced.
- B. Create a Work Type and Work Order for each Asset being serviced.
- C. Create a Work Type to automatically create relevant line items for each Asset.
- D. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
正解：A
質問 # 36
Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?
- A. Create a new Work Order and relate it to the previous Work Order.
- B. Update a field called "Repeat Call" on the initial Work Order.
- C. Create a new Work Order and relate it to the Customer.
- D. Create new Work Order Line Items under the initial Work Order.
正解：A
質問 # 37
Universal Containers' Customers typically like to be served by the same Technician that completed the initial installation. How should a Consultant implement this rule?
- A. Add the Resource as a Required Resource.
- B. Add the Account as one of the Resource Skills.
- C. Add the Resource as a Preferred Resource.
- D. Add all other Resources as Excluded Resources.
正解：C
質問 # 38
An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?
- A. Global optimization
- B. Customer First scheduling
- C. Emergency scheduling
- D. Resource Schedule Optimization
正解：A
解説：
Explanation
Global optimization is a feature that allows rescheduling multiple service appointments at once based on predefined criteria such as emergency priority, travel time, or skills[194]. Global optimization would allow Universal Containers to realign available resources with open work by running an optimization job that prioritizes emergency work and assigns it to the best available resources[195]. Resource Schedule Optimization is a feature that allows scheduling service appointments for individual resources based on their availability and preferences[196]. Resource Schedule Optimization would not allow Universal Containers to realign available resources with open work because it does not consider multiple resources or service appointments at once. Emergency scheduling is a feature that allows creating and assigning emergency service appointments to the best available resources[197]. Emergency scheduling would not allow Universal Containers to realign available resources with open work because it does not reschedule existing service appointments. Customer First scheduling is a feature that allows prioritizing customer preferences and satisfaction when scheduling service appointments[198]. Customer First scheduling would not allow Universal Containers to realign available resources with open work because it does not prioritize emergency work or reschedule existing service appointments. References:
https://help.salesforce.com/s/articleView?id=sf.fs_optimization_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_optimization_global_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_resource_schedule_optimization_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_emergency_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_customer_first_overview.htm&type=5
質問 # 39
universal container UC uses two contractors 1 and contractor 2 to perform repair work contractor 1 has provided service for UC for longer period time and considered to have more repair work expertise then contractor 2 How should a consultant configure the contractors experience?
- A. Assign contractors 1 and 2 different skill levels for repair works
- B. Assign contractors 1 and 2 different capacities of repair work
- C. Assign contractors 1 and 2 as excluded resources
- D. Assign contractors 1 and 2 preferred source
正解：A
質問 # 40
Universal Containers (UC) wants to track the full lifecycle of their Cases. UC defines a Case as resolved when all interactions with the customer are complete. How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?
- A. Use Workflow to close the Case when all Work Orders are closed.
- B. Use Process Builder to close the Case when the Work Order is created.
- C. Use Workflow to close the Case when the Work Order is dispatched.
- D. Use Process Builder to close the Case when all Work Orders are closed.
正解：D
質問 # 41
Universal Containers wants to help their dispatchers determine the length of time a Work Order should last.
What should the Consultant implement to help achieve this goal?
- A. Operating Hours for Customer Accounts.
- B. Work Types with an Estimated Duration.
- C. Work Types with Service Level Agreement.
- D. Work Orders with Operating Hours.
正解：B
質問 # 42
Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?
- A. Field Service Lightning Scheduling License
- B. Field Service Lightning Admin Permissions
- C. Field Service Lightning Mobile License
- D. Field Service Lightning Standard Permissions
正解：B
解説：
Explanation
Field Service Lightning Admin Permissions are required to set up new territories, define new schedule policies, and control settings on the Gantt chart. These permissions allow users to access and modify field service settings and objects.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_permissions.htm&type=5
質問 # 43
Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?
- A. Add Products to the Products Required Related List on the Work Type object.
- B. Add Products to the Work Order Products Related List on the Work Type object.
- C. Add Products to the Products Required Related List on the Asset object.
- D. Add Products to the Work Order Products Related List on the Asset object.
正解：A
質問 # 44
Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?
- A. Define a Visualforce page that creates a new Service Appointment record.
- B. Define a Visualforce page that creates a new Work Order record.
- C. Define a Quick Action that creates a new Work Order record.
- D. Define a Quick Action that creates a new Service Appointment record.
正解：C
解説：
Explanation
Soft Boundaries and Customer First are two default scheduling policies that meet the requirement of committing preferred resources to accounts and providing prompt service. Soft Boundaries prioritize resources that are assigned to the same account or service territory as the service appointment. Customer First prioritize resources that have the highest customer satisfaction rating.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_scheduling_policies.htm&type=5
質問 # 45
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?
- A. Field service mobile app
- B. Work Order records cannot be updated on a mobile device
- C. Salesforce Touch
- D. Salesforce mobile app
正解：D
質問 # 46
The service director at Ursa Major Solar would like to understand the effect that service objectives have on the assignment of service appointments to service resources.
Where can the director view service objective scores for potential appointment time slots?
- A. Candidates action
- B. Dispatch console
- C. Bulk dispatch action
- D. Book appointment action
正解：D
解説：
Explanation
The book appointment action is used to schedule a service appointment based on service objectives and resource availability. The action displays a list of potential time slots with service objective scores for each slot. The higher the score, the better the slot meets the service objectives.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_book_appointment.htm&type=5
質問 # 47
Universal Containers wants to track how much time each Technician is actively working each day. Which two data elements should be captured in order to calculate percentage of time spend actively working.
- A. Technician hours at client location.
- B. Technician work orders completed
- C. Technician hours traveling
- D. Technician hours per day.
正解：A、D
質問 # 48
What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders in the Field Service mobile app?
- A. Utilize Schedules Jobs from the Field Service Admin app.
- B. Utilize Triggers to send emails to relevant users.
- C. Enable Push Notifications in the Service Console app.
- D. Enable Notifications in Field Service Settings.
正解：D
質問 # 49
Universal Containers provides prompt service and has multiple service levels for different customers. Over
50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.
Which method of dispatching should a Consultant recommend implementing?
- A. Automatically schedule unscheduled services to available Resources.
- B. Automatically change the status to Dispatched of all Service Appointments.
- C. Automatically Dispatch Service Appointments using Drip Feed.
- D. Automatically change the schedule policy.
正解：C
解説：
Explanation
Drip feed is a feature that automatically dispatches service appointments to resources based on predefined criteria and time intervals. By using drip feed, the system can handle same-day service appointments and adjust the technician's schedule accordingly.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_drip_feed.htm&type=5
質問 # 50
Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?
- A. Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.
- B. Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.
- C. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.
- D. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.
正解：C
質問 # 51
Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation.
Which licensing will be required for the Field Service Schedule Optimization user?
- A. Scheduling License
- B. Salesforce License
- C. Resource License
- D. Dispatcher License
正解：D
質問 # 52
Universal Containers has Resources working in multiple countries and time zones. Each country has different holidays and working hours as allowed by law. What should a Consultant recommend to implement these parameters with the most flexibility possible?
- A. Service Territories, Resource Capacity, and Business Hours
- B. Service Territories, Operating Hours, and Resource Absences
- C. Work Types, Resource Availabilities, and Operating Hours
- D. Skills, Operating Hours, Time Slots, and Holidays.
正解：B
質問 # 53
Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record.
Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2 answers
- A. Verify the Dispatcher ran the Service Appointment data Job.
- B. Investigate the Work Order lifecycle.
- C. Review Service Appointment automation.
- D. Confirm the Technician's mobile device is online.
正解：C、D
質問 # 54
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