[2023年更新]合格できるSalesforce Field-Service-Consultantプレミアム資料テストエンジンPDFの無料問題集お試しセット
2023年最新のリアルField-Service-Consultant問題集テストエンジン試験問題はここにある
Salesforce Field-Service-Consultant試験は、Salesforce Field Serviceプロセス、スケジューリング、ディスパッチ、最適化など、さまざまな領域でのプロフェッショナルの知識と能力を評価する包括的なテストです。また、モバイルワークフォース管理、在庫管理、顧客コミュニケーションなどのトピックもカバーしています。この認定は、Salesforce Field Serviceソリューションで働くコンサルタント、管理者、開発者、プロジェクトマネージャーに最適であり、この分野のスキルと知識を検証したいと考えている方に向いています。Salesforce Certified Field Service Consultantになることは、個人の専門性と、ビジネス目標を達成するのに役立つ高品質のソリューションを提供する能力を証明するものです。
Salesforce Field-Service-Consultant 認定試験は、フィールドサービス業界でスキルと知識を拡大するための優れた機会です。この認定は、Salesforce のテクノロジーを使用してフィールドサービスソリューションを設計、構成、管理する能力を候補者が持っていることを検証し、フィールドサービス業界での新しいキャリアの機会を開拓します。候補者は、フィールドサービスソリューションを実装および管理することで経験を積み、Salesforce Trailhead プラットフォームで利用可能なトレーニングリソースを活用することで試験に備えることができます。
質問 # 87
Universal Containers wants to track how much time each Technician is actively working each day. Which two data elements should be captured in order to calculate percentage of time spend actively working.
- A. Technician hours per day.
- B. Technician hours traveling
- C. Technician hours at client location.
- D. Technician work orders completed
正解：A、C
質問 # 88
universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service
- A. Use work order to define the installation services for each product use work type to each work - use work type to track work for each customer - use service appointment
- B. Use service appointment to define the installation services for each product - use work order to track order for each customer use task to assign the work
- C. Use the work type to define the installation services for each product- use work order to track work for each customer - use service appointment to assign the work
- D. Use cases to define the installation services for each product - use service appointment to track the work for each customer- use work order to assign the work
正解：C
解説：
to assign the work
質問 # 89
Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date. How can these certifications be manager on the Resource?
- A. Add the Resource Skill and remove from the Service Territory once expired.
- B. Add the Resource Skill as Time Phased.
- C. Add the Resource Skill and track certification using reminder.
- D. Add the Resource Skill and create Absence once expired.
正解：B
質問 # 90
Universal Containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the Consultant configure to meet this requirement?
- A. Required Resource
- B. Service Crew
- C. Preferred Resource
- D. Technicians with Required Skills
正解：B
解説：
Explanation
This feature should be configured to meet this requirement, as it allows creating a group of service resources that can perform periodic maintenance on complex products together. References:
https://help.salesforce.com/s/articleView?id=sf.fs_crew_management.htm&type=5
質問 # 91
Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?
- A. create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app.
- B. create a custom visual force page and add an external link in the field service lightning mobile app to view the page in the mobile browser.
- C. create a report chart that summarizes work order line items and add a link to the service appointment layout.
- D. add the work order line items related list of the work order page layout and assign the layout to the technician 's profile.
正解：A
解説：
Explanation
A custom lightning component that displays work order progress can be created using Lightning Web Components or Aura Components and deployed to technicians through the Field Service Mobile App using Mobile App Extensions. Adding the work order line items related list to the work order page layout would not show the work progress on the work order line-item card in the Field Service Mobile App. Creating a custom visual force page or a report chart would not be compatible with the Field Service Mobile App user interface.
References: https://developer.salesforce.com/docs/component-library/documentation/en/lwc
https://developer.salesforce.com/docs/atlas.en-us.lightning.meta/lightning/
https://help.salesforce.com/s/articleView?id=sf.fs_mobile_app_extensions.htm&type=5
質問 # 92
An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?
- A. Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.
- B. Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.
- C. Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.
- D. Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.
正解：A
質問 # 93
A customer wants to configure appointment reminders for patients in their clinic. The reminder should be sent one day before the appointment date at 10 a.m. and the appointment record should be updated in the CRM to Indicate the patient was sent a reminder email.
What solution could be recommended'
- A. Create a daily scheduled automation to refresh the audience, and use Automation Studio activities to send a reminder with AMPscript in the message to update the record in Synchronized Data Extension.
- B. Create a daily scheduled automation to refresh the audience, and use Data Extension entry source for a journey with activities to send a reminder and update the record In CRM.
- C. Create a journey with CRM data entry source triggered on the reminder date and use Journey Builder activities to send a reminder and update the record in Synchronized Data Extension.
- D. Create a Journey with CRM date based entry source, and use Journey Builder activities to send a reminder and update the record in CRM.
正解：B
質問 # 94
Universal containers want to track the full lifecycle of an installed product, including when a swap is needed as part of a service order.
Which steps technicians follow to report that a substitute asset is installed?
- A. Mark installed asset as "obsolete"- create a new product - create a new asset of relationships type =" replacement"
- B. Mark installed asset as "obsolete"- create a new product - related the product to asset
- C. Mark installed asset as "shipped" - create new assets - create a new asset of relationships type = "shipment"
- D. Mark installed asset as "shipped" - create a new product - relate the product to the asset
正解：A
質問 # 95
Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer's install base. What should a Consultant recommend to track the lifecycle?
- A. Utilize Field History Tracing on Assets.
- B. Utilize a Work Order related list on Assets.
- C. Utilize lifecycle Object tracking on Assets.
- D. Utilize custom fields for change tracking on Assets.
正解：A
質問 # 96
A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?
- A. Deliver Service Report, capture signature, update record, sync device.
- B. Capture signature, update record, sync device, deliver Service Report.
- C. Deliver Service Report, update record, sync device, capture signature.
- D. Capture signature, sync device, update record, deliver Service Report.
正解：B
質問 # 97
Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback.
What are two ways the Consultant can meet this requirement?
Choose ? answers
- A. Configure and add excluded and required resource business objectives to scheduling policies.
- B. Configure and add excluded and required resource Work Rules to scheduling policies.
- C. Configure resource preferences on the Account or Work Order.
- D. Configure customer preferences on the Service Resource record.
正解：B、C
質問 # 98
Universal container UC has 140 service resources who handle 2400 service appointment per day How should UC define the service territories to ensure the high quality of optimization and dispatcher experience?
- A. One service territory with four polygons
- B. Five service territories with fewer than 500 service appointment per day
- C. The service territories with fewer than 50 resource
- D. Two service territories that split the service resource evenly
正解：C
質問 # 99
Upon arrival for the service appointment, technician report a team of people is required to resolve the issue How can the dispatcher ensure the required resources are assign to the issue?
- A. Assign the existing service appointment to the crew
- B. Assign the existing work order to crew
- C. Create a new work order and assign a crew
- D. Create a new service appointment and assign to crew
正解：A
質問 # 100
Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways a Consultant can configure Maintenance Plans to meet the requirement?
Choose 2 answers
- A. Auto-generate Work Orders with a 14 day Generation Timeframe.
- B. Auto-generate Work Orders with a 14 day Generation Horizon.
- C. Associate a Work Type called Site Visit to a Maintenance Plan.
- D. Associate a Required Skill called Site Visit to a Maintenance Plan.
正解：B、C
質問 # 101
The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers
- A. The optimizer uses a scheduling policy different from what is used on the dispatch console.
- B. The territory of the resources was not included in the global optimization request.
- C. Global optimization doesn't reschedule appointments that have rule violations.
- D. There are no service resources available with the required skill levels.
正解：A、B
質問 # 102
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