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Salesforce認定ビジネスアナリスト試験を受験するためには、候補者はSalesforceでの2年以上の経験を持ち、プラットフォームの様々な機能に精通している必要があります。この試験は、候補者のSalesforceのベストプラクティスに関する知識と、ビジネス要件を満たすソリューションを設計する能力をテストするために設計されています。60の多肢選択問題で構成され、制限時間は105分のコンピュータベースの試験です。
Salesforce Certified-Business-Analyst（Salesforce Certified Business Analyst）認定試験は、ビジネス分析分野で非常に切望されている認定です。 Salesforce製品とサービスを深く理解し、ビジネス要件を分析し、それらをSalesforceソリューションに翻訳できる個人向けに設計されています。認定試験は、Salesforceと日常的に協力し、Salesforceソリューションの管理と実装を担当する専門家向けです。
質問 # 86
A business analyst (BA) at Universal Containers (UC) has been asked to improve the user experience (UX) of marketing employee who manages webinar dat a. The chief marketing officer (CMO) thinks the UX issues are related to standard Salesforce Campaign functionality that misaligns with UC s business requirements. The BA surveyed the marketing group about their pain points and was surprised to discover that their concerns differ from the CMOs theory about issues with the UX of Campaigns in Salesforce.
Which influencing style should the BA use when presenting their findings to the CMO and other stakeholders?
- A. Collaborative
- B. Assertive
- C. Analytical
正解：A
質問 # 87
The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud implementation.
In which order should the BA arrange the three components of a user story?
- A. As a <xyz>, I want <xyz>, so that <xyz>
- B. I want <xyz>, as a <xyz>, so that <xyz>
- C. I want <xyz>, so that <xyz>, for a <xyz>
正解：A
解説：
Explanation
This is the correct order for arranging the three components of a user story. The first component is "As a
<xyz>", which specifies the role or persona of the user who will benefit from the user story. The second component is "I want <xyz>", which describes the goal or feature that the user wants to achieve or use. The third component is "so that <xyz>", which explains the reason or value behind the goal or feature for the user.
References: https://trailhead.salesforce.com/content/learn/modules/user-story-creation/write-user-stories
質問 # 88
Universal Containers is planning to implement Commerce Cloud to sell more products. The business analyst working on this project has gathered requirements and is translating them into user stories.
What should the user story focus on?
- A. Customer experience
- B. Sales margins
- C. Product functionality
正解：A
解説：
Explanation
The user story should focus on customer experience. Customer experience is the perception and feeling that a customer has when interacting with a product or service. Customer experience is a key factor that influences customer satisfaction, loyalty, retention, and advocacy. A user story should focus on customer experience because it helps to define the value or benefit that the customer expects from the product or service, and provides a basis for designing and developing the solution that meets or exceeds the customer's needs and expectations. The other options are either irrelevant or incomplete. Option A does not focus on customer experience, but rather on sales margins, which are an internal metric that may not reflect the customer's perception or feeling. Option C does not focus on customer experience, but rather on product functionality, which is only one aspect of customer experience and may not address the customer's emotional or psychological needs. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-stories/write-user-stories
質問 # 89
Cloud Kicks (CK) plans to establish a Center of Excellence (CoE).
How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?
- A. CK will be better able to prioritize across teams and streamline processes.
- B. CK will get insights to current business processes.
- C. CK will develop a process to gather feedback from end users regularly.
正解：A
解説：
Explanation
The benefit of using a Center of Excellence (CoE) to define the long-term vision for its Salesforce org is that CK will be better able to prioritize across teams and streamline processes. A CoE is a group of people who provide leadership, guidance, and best practices for a specific area of focus or expertise. A CoE can help CK establish a long-term vision and strategy for its Salesforce org by aligning its goals and objectives with its business needs and capabilities, prioritizing its initiatives and projects across different teams or departments, streamlining its processes and workflows to optimize efficiency and effectiveness, and ensuring quality and consistency in its Salesforce implementation.Getting insights to current business processes may be an outcome of using a CoE, but not a benefit of defining the long-term vision for its Salesforce org. Developing a process to gather feedback from end users regularly may be an outcome of using a CoE, but not a benefit of defining the long-term vision for its Salesforce org. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/collaboratio
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-accepta
質問 # 90
The business analyst (0A) at Universal Containers has met with stakeholders and is using the waterfall methodology to capture requirements for Sales Cloud enhancements for a future product release.
What is the next step for the BA to take before build can begin?
- A. Get approval and signoff on the requirements.
- B. Schedule sprint planning meetings.
- C. Define the minimal viable product.
正解：A
解説：
Explanation
The next step for the business analyst to take before build can begin is to get approval and signoff on the requirements from stakeholders. This will ensure that there is alignment on what needs to be done, how it will be done, why it will be done, who will do it, when it will be done, etc. Getting approval and signoff on requirements is also important for managing scope changes or expectations later in the project lifecycle.
Defining the minimal viable product is a step that is more relevant for agile methodology than waterfall methodology. Scheduling sprint planning meetings is also a step that is more relevant for agile methodology than waterfall methodology. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/requirement
質問 # 91
Universal Containers has kicked off a project focused on transforming its customer service department using Service Cloud. During onboarding, the project manager shared the following process maps with the business analyst (BA):
Case Creation
* Case Triage
* Case Assignment
* Case Management
* Case Closure
Which key attributes should the BA look for when reviewing the process maps?
- A. Case sources, types, volumes, priorities, and reasons
- B. Audiences, scope, inputs, outputs, and resources
- C. Cost, timeline, risks, requirements, and opportunities
正解：B
解説：
Explanation
This answer lists audiences, scope, inputs, outputs, and resources as the key attributes that the BA should look for when reviewing the process maps. These attributes help to define and understand a business process, and identify its purpose, boundaries, stakeholders, data, and resources. These attributes also help to evaluate the effectiveness and efficiency of a business process, and identify areas for improvement or optimization.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use
質問 # 92
Northern Trail Outfitters follows an Agile methodology for its Marketing Cloud projects. The project team creates several types of documents.
Which document should a business analyst use to .capture the software and behavioral requirements of the application?
- A. System requirements specification
- B. Functional requirements specification
- C. Scope statement specification
正解：B
解説：
Explanation
A functional requirements specification is a document that describes the software and behavioral requirements of an application, such as what features it should have and how it should behave under different scenarios. It can help communicate the expectations and needs of the stakeholders to the development team. A scope statement specification is a document that defines the project scope, objectives, deliverables, assumptions, constraints, and exclusions. It does not describe the software and behavioral requirements of an application. A system requirements specification is a document that describes the technical requirements of an application, such as hardware, software, security, performance, and reliability. It does not describe the software and behavioral requirements of an application. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/requirem
質問 # 93
Northern Trail Outfitters (NTO) is undergoing a Salesforce implementation for Service Cloud. The busjpess analyst is currency working with the development team as they build features in the sandbox. NTO wants to test these features before the changes are deployed to the production environment.
As part of the Application lifecycle Management (ALM) process, which three development models does Salesforce support?
- A. Change Set Development, Org Development, Package Development
- B. Salesforce DX, Flow Builder, Rapid Application Development
- C. Rapid Application Development, Org Development Package Development
正解：A
解説：
Explanation
The three development models that Salesforce supports as part of Application Lifecycle Management (ALM) process are Change Set Development, Org Development, and Package Development. Change Set Development is a model that uses change sets to deploy metadata changes from one org to another org. Org Development is a model that uses scratch orgs to create and test metadata changes in isolated environments before deploying them to other orgs. Package Development is a model that uses unlocked packages to bundle and distribute metadata changes across orgs as modular applications. Rapid Application Development, Flow Builder, and Salesforce DX are not development models supported by Salesforce as part of ALM process.
References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-accepta
https://trailhead.salesforce.com/en/content/learn/modules/application-lifecycle-and-development-models
質問 # 94
A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features.
Which artifact should help the BA illustrate the vision of a solution to stakeholders?
- A. Collected pain points from people who follow the existing process
- B. Detailed user stories with technical documentation about the existing process
- C. Annotated process flows with modifications to an existing process
正解：C
解説：
Explanation
Annotated process flows are a great way to illustrate the vision of a solution to stakeholders. They can show the current state of the process, the proposed changes, and the benefits of the changes. This can help stakeholders understand the solution and why it is needed.
Here are some additional details from Salesforce Certified Business Analyst documents and resources that support the answer:
Annotated process flows are process flows that include additional information, such as notes, comments, and explanations.
Modifications to an existing process are changes that are made to an existing process.
Stakeholders are people who have an interest in the success of a project.
In conclusion, annotated process flows with modifications to an existing process are a great way to illustrate the vision of a solution to stakeholders. They can show the current state of the process, the proposed changes, and the benefits of the changes. This can help stakeholders understand the solution and why it is needed.
An artifact that can help the business analyst illustrate the vision of a solution to stakeholders is annotated process flows with modifications to an existing process. Annotated process flows are diagrams that show how a process works step by step, with notes or comments that explain the logic or rationale behind each step. They can help the business analyst show how the lead routing and qualification process will change or improve with the new solution, and invite feedback or validation from stakeholders. Detailed user stories with technical documentation about the existing process are artifacts that can help the business analyst capture the requirements or specifications of the new solution, but not illustrate the vision of it. Collected pain points from people who follow the existing process are artifacts that can help the business analyst understand the problems or needs of the end users, but not illustrate the vision of the solution. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-stories
質問 # 95
Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations.
The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration.
Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?
- A. Stakeholder analysis
- B. Persona analysis
- C. Enterprise analysis
正解：A
解説：
Explanation
The type of analysis that the BA should recommend to ensure the implementation team avoids this challenge on the current project is stakeholder analysis. Stakeholder analysis is a technique that helps to identify and understand the people who are affected by or involved in a project, and their needs, expectations, interests, influence, and attitudes towards the project. Stakeholder analysis helps to avoid missing or overlooking important stakeholders, and to plan appropriate communication and engagement strategies for each stakeholder group. The other options are either irrelevant or insufficient. Option A does not address the challenge of identifying and understanding stakeholders, but rather their behaviors and preferences. Option B does not address the challenge of identifying and understanding stakeholders, but rather their organizational context and environment.
References:https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-stakeholder-management
質問 # 96
A sales manager at Universal Containers (UC) customized all of their list views on the Account object to include a new field. Although they have multiple list views. The sales manager prefers to keep the recently viewed list as their default list. When the manager realize they are unable to modify the recently viewed list, they reach out to UC's Salesforce team for help?
What are the next steps the business analyst should take?
- A. Research AppExchange solution that offer customization options.
- B. Recommend that the user submit a ticket related to the field creation.
- C. Document the desired outcome and research the impact of making a change.
正解：C
解説：
Explanation
This answer states that documenting the desired outcome and researching the impact of making a change are the next steps that the BA should take after receiving feedback from UC's sales manager who customized all of their list views on the Account object to include a new field and realized they are unable to modify the recently viewed list. Documenting the desired outcome means that the BA records what the sales manager wants to achieve or accomplish by modifying the recently viewed list, such as filtering, sorting, or grouping by the new field. Researching the impact of making a change means that the BA investigates how modifying the recently viewed list would affect other aspects of UC's Salesforce environment, such as performance, security, usability, etc. Documenting the desired outcome and researching the impact of making a change are the next steps that the BA should take after receiving feedback from UC's sales manager because they help the BA to understand and validate the business need and expectation of the sales manager, and to evaluate and propose possible solutions or alternatives for modifying the recently viewed list.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use
質問 # 97
A business analyst is working with a new customer on a Sales Cloud implementation. The executive sponsor for the project is new to the company and their role as VP. The sponsor has inherited functional requirements from the previous VP that were gathered 9 months ago. The project start date has yet to be defined. The sponsor wants to use the inherited requirements in lieu of a traditional discovery process.
What is the largest risk with this approach?
- A. The previous VP's requirements are outside of the Salesforce framework.
- B. The previous VP's requirements may differ from those of the new executive.
- C. The previous VP's requirements fail to meet current formatting standards.
正解：C
質問 # 98
The project manager for a new project at Northern Trail Outfitters (NTO) wants the business analyst (BA) to obtain alignment on goals and strategies across NTO's organization, using NTO's documentation, the BA begins to understand NTO's strategies but needs more information.
Which methodology should help the BA obtain the required information?
- A. RACI (Responsible, Accountable, Consulted, Informed)
- B. V2MOM (Vision. Values, Methods, Obstacles, Measures)
- C. SMART (Specific, Measurable, Achievable, Relevant, Time-bound)
正解：B
解説：
Explanation
This answer states that using V2MOM (Vision, Values, Methods, Obstacles, Measures) is the methodology that should help the BA obtain the required information for understanding NTO's strategies after reviewing NTO's documentation for obtaining alignment on goals and strategies across NTO's organization using NTO's documentation. V2MOM is a framework that helps an organization or a team to define and align their goals and strategies in a clear and concise way. V2MOM stands for Vision, Values, Methods, Obstacles, and Measures. Vision is a statement that describes what the organization or the team wants to achieve. Values are the principles or beliefs that guide the actions and decisions of the organization or the team. Methods are the actions or steps that the organization or the team will take to accomplish the vision. Obstacles are the challenges or issues that the organization or the team will face or anticipate along the way. Measures are the metrics or indicators that the organization or the team will use to track their progress and success. Using V2MOM can help the BA obtain the required information for understanding NTO's strategies by asking questions or seeking clarification on each of these elements from NTO's documentation or stakeholders.
References:https://trailhead.salesforce.com/en/content/learn/modules/align-your-team-with-v2mom
質問 # 99
The executive director of Universal Containers (UC) plans to purchase additional Salesforce Iicenses. The director recently hired a business analyst (BA) to lead a series of journey mapping sessions. The director wants the Journey mapping sessions to be tailored to the features and capabilities that are currently available in UC's Salesforce environment.
Which information does the BA need to determine the features and functionality UC can implement while avoiding additional costs?
- A. Number of active users and license type
- B. Storage capacity and license type
- C. Organization edition and license type
正解：C
解説：
Explanation
The information that business analyst needs determine features functionality Universal Containers can implement while avoiding additional costs organization edition license type organization edition determines features functionality available Salesforce org such objects apps reports dashboards etc license type determines features functionality available specific user such access permissions security settings etc knowing organization edition license type can help business analyst understand what capabilities limitations Universal Containers has what additional costs may incur if need upgrade edition buy more licenses.
Storage capacity license type not information that business analyst needs determine features functionality Universal Containers can implement while avoiding additional costs storage capacity determines amount data files can stored Salesforce org such records attachments documents etc license type determines features functionality available specific user such access permissions security settings etc knowing storage capacity license type can help business analyst understand how much space consuming how much space left but does not help understand what features functionality can implement.
Number active users license type not information that business analyst needs determine features functionality Universal Containers can implement while avoiding additional costs number active users determines how many users can log Salesforce org same time license type determines features functionality available specific user such access permissions security settings etc knowing number active users license type can help business analyst understand how many users using system how many users need but does not help understand what features functionality can implement.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/understan
質問 # 100
A project is in the user acceptance testing phase of a Sales Cloud implementation at Universal Containers. The business analyst (BA) is coordinating the test case execution and supporting the testers. One of the testers fails a test case because they were unable to see a custom field identified in the directions. The BA has reviewed the details of the failed test case and compared the expected outcome to the requirements.
What should the BA do next?
- A. Assign a bug to the development team.
- B. Assign the test case to another tester.
- C. Attempt to reproduce the issue.
正解：C
質問 # 101
In what phase of the four application lifecycle milestones does this action belong? Communicate Changes, Update Profiles and Communicate end of Changes.
- A. Test
- B. Deploy
- C. Build
- D. Plan
正解：B
解説：
Explanation
Communicate Changes, Update Profiles and Communicate end of Changes are actions that belong to the Deploy phase of the four application lifecycle milestones. The Deploy phase involves moving changes from one environment to another and ensuring proper communication with stakeholders and end users. The Build phase involves creating solutions using declarative or programmatic tools based on requirements and design specifications. The Test phase involves verifying functionality, performance, security, and usability of solutions using various testing methods and tools. The Plan phase involves defining project scope, objectives, deliverables, resources, timeline, and risks. References:
https://trailhead.salesforce.com/content/learn/modules/application-lifecycle-and-development-models/understand
https://trailhead.salesforce.com/content/learn/modules/application-lifecycle-and-development-models/choose-a-d
質問 # 102
Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario.
What is an example of good acceptance criteria?
- A. A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.
- B. A sales rep can view current information directly in the Lead and Contact records.
- C. Install a CRM widget to allow sales reps to view information in the Lead and Contact records.
正解：C
質問 # 103
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Salesforce Certified Business Analyst試験は、Salesforceの機能、機能、およびベストプラクティスを含む、Salesforceに関連するさまざまなトピックをカバーしています。それは、候補者がビジネス要件を分析し、ソリューションを設計し、それらのソリューションの効果を評価する能力をテストします。試験には、データモデリング、データ分析、およびプロジェクト管理に関連する質問も含まれます。
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