Certified-Business-Analystブレーン問題集リアル試験最新問題2023年11月08日には275問題
最新Certified-Business-AnalystのPDF問題集リアル無料テスト本日更新です
Salesforce Certified Business Analyst試験は、Salesforceの機能、機能、およびベストプラクティスを含む、Salesforceに関連するさまざまなトピックをカバーしています。それは、候補者がビジネス要件を分析し、ソリューションを設計し、それらのソリューションの効果を評価する能力をテストします。試験には、データモデリング、データ分析、およびプロジェクト管理に関連する質問も含まれます。
質問 # 128
A business analyst is working with a new customer on a Sales Cloud implementation. The executive sponsor for the project is new to the company and their role as VP. The sponsor has inherited functional requirements from the previous VP that were gathered 9 months ago. The project start date has yet to be defined. The sponsor wants to use the inherited requirements in lieu of a traditional discovery process.
What is the largest risk with this approach?
- A. The previous VP's requirements may differ from those of the new executive.
- B. The previous VP's requirements are outside of the Salesforce framework.
- C. The previous VP's requirements fail to meet current formatting standards.
正解：C
質問 # 129
A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation.
What is the primary value of the BA speaking with customer service reps?
- A. Estimating the project cost
- B. Building solution design consensus
- C. Validating current processes
正解：C
解説：
Explanation
The primary value of the business analyst (BA) speaking with customer service reps during the discovery for a new Service Cloud implementation is validating current processes. Customer service reps are the end users of Service Cloud and they can provide valuable insights into how they perform their tasks, what challenges they face, and what expectations they have from the new system. The BA can use this information to validate or update the current process maps and identify areas for improvement. Estimating the project cost is not a value of speaking with customer service reps, as this is usually done by project managers or sponsors based on resource allocation and budget constraints. Building solution design consensus is not a value of speaking with customer service reps, as this is usually done by solution architects or developers based on technical feasibility and best practices. References:
https://trailhead.salesforce.com/content/learn/modules/business-analysis-for-salesforce-projects/understand-the-s
https://trailhead.salesforce.com/content/learn/modules/business-analysis-for-salesforce-projects/analyze-business
質問 # 130
Cloud Kicks is creating a new lead conversion process in Sales Cloud. During a recent sprint, the business analyst created user stories related to the Opportunity object. Test scripts were created for the lead conversion process. All of the test scripts passed and the new functionality was deployed. After deployment, end users reported error messages when manually creating new Opportunities.
Which area of user acceptance testing (UAT) was overlooked''
- A. End users who are experts in that functionality should participate in UAT.
- B. Several teams should be part of UAT to represent multiple viewpoints.
- C. Functionality on interconnected objects should be part of UAT.
正解：C
質問 # 131
The business analyst (BA) at Cloud Kicks is deep in planning activities for its Commerce Cloud implementation project. The project sponsor asks the team to adjust their efforts due to budgetary constraints.
What should the BA do next?
- A. Prioritize requirements.
- B. Validate requirements.
- C. Organize requirements.
正解：A
質問 # 132
The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud see. Management wants key external stakeholders to assist with determining project priorities.
Which external stakeholders to assist with determining project recommend?
- A. Third-party vendors
- B. Governing bodies
- C. Partners and customers
正解：C
解説：
Explanation
This answer states that partners and customers are external stakeholders that should assist with determining project priorities for developing a new inventory forecasting application available on its Experience Cloud site at UC. Partners are external entities or organizations that have a business relationship or an agreement with UC, such as suppliers, distributors, resellers, etc. Customers are external entities or organizations that purchase or use UC's products or services. Partners and customers are external stakeholders that should assist with determining project priorities for developing a new inventory forecasting application because they have an interest or an influence on UC's business performance and outcomes, and they can provide valuable feedback or insights on UC's inventory forecasting needs and expectations. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder
質問 # 133
The Cloud Kicks business analyst (BA) is frustrated because the requirements tracking spreadsheet is often incomplete or out-of-sync for the Slack transition project. The development team has recommended that the BA use a DevOps tool as an alternative.
What are the benefits of using a DevOps tool in this situation?
- A. Tracks changes in real time and provides a single source of truth
- B. Tracks changes for the testing team and provides access to user stories
- C. Tracks changes on a daily basis and provides a history of changes
正解：A
解説：
Explanation
This answer states that using a DevOps tool can help to track changes in real time and provide a single source of truth as the benefits of using a DevOps tool in this situation where the requirements tracking spreadsheet is often incomplete or out-of-sync for the Slack transition project. A DevOps tool is a software application that supports the collaboration and automation of development and operations teams, such as Git, Jira, or Azure DevOps. A DevOps tool can help to track changes in real time by synchronizing the code changes, user stories, tasks, and bugs across different environments and branches. A DevOps tool can also help to provide a single source of truth by storing and managing all the project artifacts, such as requirements, code, tests, and documentation, in one centralized location that is accessible and visible to all project team members.
References:https://trailhead.salesforce.com/en/content/learn/modules/git-and-git-hub-basics/work-with-teams
質問 # 134
An executive at Cloud Kicks has tasked the internal Salesforce staff with the optimization of a very manual process in its Salesforce org,
What should the business analyst do first before a future state is proposed to key stakeholders?
- A. Hold a kickoff meeting to set expectations with the project team.
- B. Manage project integrations with the technical team.
- C. Discuss project trade-offs with the executive sponsor.
正解：C
質問 # 135
An executive stakeholders at Northern Trail Outfitters (NTO) wants to explore automating NTO's Quote-to-Cash process and has asked the business analyst (BA) to pull together some high-level information on possible solutions.
Which type of document should the BA present to the stakeholders?
- A. A capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products
- B. A business process map detailing the existing step-by-step Quote-to-Cash process
- C. A SIPOC (Support inputs, Process, Outputs, and Customers) map outlining the Quote-to-Cash process
正解：A
解説：
Explanation
The business analyst should present a capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products to the executive stakeholder who wants to explore automating NTO's Quote-to-Cash process. A capability map is a strategic tool that shows the high-level capabilities of an organization or a solution, such as what it can do or offer to its customers or users. A capability map can help compare different solutions based on their functionality and alignment with business goals and needs. A capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products can help the executive stakeholder understand what options are available and how they can automate NTO's Quote-to-Cash process. A SIPOC (Support inputs, Process, Outputs, and Customers) map is not a document to present to the executive stakeholder who wants to explore automating NTO's Quote-to-Cash process. A SIPOC map is a high-level process map that shows the key elements of a process, such as the suppliers, inputs, outputs, and customers. It can help identify the scope and boundaries of a process and the stakeholders involved, but it does not show how different solutions can automate a process. A business process map is not a document to present to the executive stakeholder who wants to explore automating NTO's Quote-to-Cash process. A business process map is a diagram that shows the steps, activities, and decisions involved in a process. It can help document existing processes in a clear and concise way that can be easily understood by anyone involved in the project, but it does not show how different solutions can automate a process.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/business-
質問 # 136
The project team at Universal Containers has started to review the existing Salesforce manufacturing solution that has low adoption and a variety of customization including custom objects, custom fields, renamed standard fields.
What should the business analyst recommend to the project team to increase understanding when documenting requirements, process and potential solutions?
- A. Use customer terminology and language.
- B. Use Salesforce terminology and language.
- C. Use industry terminology and language.
正解：B
解説：
Explanation
This answer states that using Salesforce terminology and language is what the BA should recommend to the project team to increase understanding when documenting requirements, process and potential solutions for reviewing the existing Salesforce manufacturing solution that has low adoption and a variety of customization including custom objects, custom fields, renamed standard fields. Salesforce terminology and language are the words and phrases that are commonly used in the Salesforce ecosystem, such as objects, fields, records, apps, tabs, profiles, roles, etc. Using Salesforce terminology and language can help the BA to communicate and document the requirements, process and potential solutions in a consistent and accurate way, and avoid confusion or misunderstanding among the project team members who are familiar with Salesforce.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use
質問 # 137
The Salesforce team at Cloud Kicks (CK) is reviewing the sales team's business processes. During a review session, the business analyst notices that quantifiable benchmarks have yet to be established.
Why is it a best practice to establish benchmarks to evaluate existing processes?
- A. Shows tangible impact from changes to processes
- B. Proves processes are out of date and require a new solution
- C. Compares processes against CK's closest competitors
正解：A
解説：
Explanation
The best practice to establish benchmarks to evaluate existing processes is to show tangible impact from changes to processes. Benchmarks are quantifiable measures that can be used to compare current performance with desired performance or best practices. They can help CK evaluate how effective its sales processes are, identify gaps or opportunities for improvement, and measure the results or benefits of process changes.
Proving processes are out of date and require a new solution is not a best practice, but a potential outcome of benchmarking. Comparing processes against CK's closest competitors is not a best practice, but a possible source of benchmarking data. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro
質問 # 138
A business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?
- A. Give a perspective from a relatable persona that shows the development team can solve their business challenges.
- B. Describe a perspective from the business requirements document that addresses architectural concerns based on their business challenges.
- C. Highlight a perspective from testing feedback that identifies bugs and pain points in their business challenges.
正解：A
解説：
Explanation
A business analyst should use storytelling to communicate the vision for a Salesforce solution to business stakeholders by giving a perspective from a relatable persona that shows how the development team can solve their business challenges. This will help them empathize with the user's needs and goals, and see how the solution will benefit them. Highlighting a perspective from testing feedback that identifies bugs and pain points in their business challenges may be discouraging or demotivating for the stakeholders. Describing a perspective from the business requirements document that addresses architectural concerns based on their business challenges may be too technical or abstract for the stakeholders. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/collaboratio
質問 # 139
Cloud Kicks has moved into the quality assurance (QA) phase of Salesforce product configuration and extension. The QA team is now trying to confirm it has delivered value to stakeholders based on business requirements. The team is asking questions such as, "Did we build the right product?'' and "Did we build the product right?" Which element should the business analyst use to help the QA team validate that the product fulfilled the requirements without ambiguity?
- A. Process maps
- B. Acceptance criteria
- C. User stories
正解：B
解説：
Explanation
The element that the business analyst should use to help the QA team validate that the product fulfilled the requirements without ambiguity is acceptance criteria. Acceptance criteria are statements that define the conditions that a product or feature must meet in order to be accepted by stakeholders or end users. They can help the QA team test the functionality based on specific scenarios or outcomes, and verify that it meets the expectations or needs of stakeholders or end users. Process maps are diagrams that show how a business process flows from start to end. They can help the QA team understand how a product or feature works in relation to a process, but not how to validate it without ambiguity. User stories are statements that capture a requirement or feature from an end user's perspective. They can help the QA team understand what needs to be done and why it matters, but not how to validate it without ambiguity. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-stories
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/user-accepta
質問 # 140
A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively.
What should the BA confirm about the user stories when completing this review?
- A. They can be easily prioritized and are small enough to estimate accurately.
- B. They contain substantial details and focus on technical elements.
- C. They are dependent on related acceptance criteria and overlap with other use cases.
正解：A
解説：
Explanation
The business analyst should confirm that the user stories are written effectively by checking that they can be easily prioritized and are small enough to estimate accurately. User stories are short and simple descriptions of a feature or functionality from the perspective of an end user or customer. User stories should follow the INVEST criteria, which stands for Independent, Negotiable, Valuable, Estimable, Small, and Testable. User stories that can be easily prioritized and are small enough to estimate accurately are more likely to meet the Estimable and Small criteria. Estimable means that a user story should have enough information and clarity to allow developers and testers to estimate the effort and time required to complete it. Small means that a user story should be simple and concise, and it should be able to be completed within a single sprint by a single developer or a small team. References:
https://trailhead.salesforce.com/content/learn/modules/user-story-creation/write-user-stories
質問 # 141
The leadership team at Universal Containers (UC) is focused on customer retention. The business analyst (BA) has been asked to implement a new customer for life program on the salesforce platform. Before their can move forward, they need to understand the lifecycle and all of the related interaction that IC has with its customers.
Which type of session should the BA perform?
- A. Requirements Gathering
- B. User Acceptance testing
- C. Journey Mapping
正解：C
解説：
Explanation
The type of session that the business analyst should perform to elicit user stories from UC's customers is journey mapping. Journey mapping is a technique that involves creating a visual representation of the steps or stages that a customer goes through when interacting with an organization, product, or service. Journey mapping helps to capture the customer's experience, needs, goals, pain points, emotions, and touchpoints across their entire lifecycle. Journey mapping also helps to identify any gaps or opportunities for improvement or innovation in the customer journey. Journey mapping can help elicit user stories from UC's customers byallowing them to share their perspectives and feedback in their own words, as well as showing how the solution can add value and benefits to their journey.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/
質問 # 142
Which users will be able to reset a Single Sign-On user Password?
- A. Admin and Users with the right permission sets.
- B. Only the Admin
- C. The SSO Manager
- D. Users above the SSO user in the role hierarchy.
正解：B
解説：
Explanation
Only the Admin can reset a Single Sign-On user password because they have the Manage Users permission.
The SSO Manager, users above the SSO user in the role hierarchy, and users with the right permission sets cannot reset a Single Sign-On user password unless they also have the Manage Users permission. References:
https://help.salesforce.com/s/articleView?id=sf.users_password_reset.htm&type=5
質問 # 143
Universal Containers just rolled out a new sales methodology and process. A month after the initial training, the manager has noticed some reps have a large number of overdue tasks. The manager is unsure if it's a learning curve or a system issue and has asked the business analyst (BA) to determine the cause and recommend a solution.
Which method should the BA use to start collecting data?
- A. focus groups and workshops
- B. Observation and interviewing
- C. Brainstorming and prototyping
正解：A
質問 # 144
The quality assurance (QA) team at Cloud Kicks is reviewing user stones to write test scripts. The QA team is having difficulty with a specific story where a modification to an existing flow is needed for a custom object.
The QA team is unable to discern what needs to be tested as a result of the updated flow.
What should the business analyst review and revise to provide more clarity to the QA team?
- A. The definition of done of the user story
- B. The who, what, and why of the user story
- C. The acceptance criteria of the user story
正解：C
解説：
Explanation
The business analyst should review and revise the acceptance criteria of the user story to provide more clarity to the QA team. Acceptance criteria are specific conditions or requirements that must be met for a user story to be considered done or acceptable. Acceptance criteria should be clear, concise, testable, and measurable.
Reviewing and revising the acceptance criteria of the user story can provide more clarity to the QA team by specifying what functionality or feature must be delivered, how it must be delivered, and who must be able to use it. Reviewing and revising the acceptance criteria of the user story can also help avoid ambiguity, confusion, or misunderstanding between the business analyst and the QA team. The who, what, and why of the user story are not components that the business analyst should review and revise to provide more clarity to the QA team. The who, what, and why of the user story are parts of the user story statement that describe who the user is, what they want or need, and why they want or need it. The who, what, and why of the user story are not meant to provide detailed information about how the user story will be implemented or tested. The definition of done of the user story is not a component that the business analyst should review and revise to provide more clarity to the QA team. The definition of done of the user story is a set of criteria or standards that indicate when a user story is completed and ready for deployment. The definition of done of the user story is not meant to provide specific information about how the user story will be tested or validated. References:
https://trailhead.salesforce.com/en/content/learn/modules/user-story-creation/construct-a-user-story
質問 # 145
Which method should a business analyst use to show current state business flows in Salesforce?
- A. Storyboarding
- B. Universal Process Notation
- C. Entity Relationship Diagramming
正解：C
質問 # 146
Cloud Kicks has decided to implement a case management process through Service Cloud. A business analyst (BA) has been tasked with writing requirements for this new feature.
Which process should the BA follow to draft and finalize the requirements?
- A. 1. Review information from the
2. Ask clarifying questions.
3. Draft requirements.
4. Refine and confirm requirements.
5. Prioritize which requirements will be included in the minimum viable product. - B. 1. Review information from the discovery.
2. Ask clarifying questions.
3. Draft requirements.
4. Share requirements with the technical so they can begin building.
5. Create user acceptance criteria and test cases. - C. 1. Review information from the discovery.
2. Draft requirements.
3. Ask clarifying questions.
4. Draft user stories.
5. Share user stories with the technical team so they can begin building.
正解：A
解説：
Explanation
The process that the business analyst should follow to draft and finalize the requirements is to review information from the discovery; ask clarifying questions; draft requirements; refine and confirm requirements; prioritize which requirements will be included in the minimum viable product. Requirements are statements that describe what a system or solution must do or provide to meet a business need or goal. Requirements can be functional or non-functional, and they can be written in various formats, such as user stories, use cases, acceptance criteria, etc. The process of drafting and finalizing the requirements involves the following steps:
Review information from the discovery: This step involves reviewing and analyzing the information and feedback that was gathered from stakeholders or users during the discovery phase, such as their needs, expectations, preferences, pain points, goals, etc.
Ask clarifying questions: This step involves asking open-ended questions to stakeholders or users to gather more information or feedback, as well as clarify any doubts, ambiguities, assumptions, or conflicts that may arise during the review.
Draft requirements: This step involves writing clear and concise statements that describe what a system or solution must do or provide to meet a business need or goal. This step also involves following best practices and standards for writing requirements, such as using consistent terminology, avoiding technical jargon, using active voice, etc.
Refine and confirm requirements: This step involves reviewing and revising the draft requirements to ensure that they are complete, correct, consistent, testable, and traceable. This step also involves validating and verifying the draft requirements with stakeholders or users to ensure that they are accurate, relevant, feasible, and acceptable.
Prioritize which requirements will be included in the minimum viable product: This step involves ranking or ordering the requirements based on their importance, value, urgency, dependency, or impact.
This step also involves identifying which requirements will be included in the minimum viable product (MVP), which is a version of a system or solution that provides enough features or functionality to satisfy early adopters and provide feedback for future development. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/requir
質問 # 147
Universal Containers is implementing a Salesforce solution that's designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items. However, due to unplanned delays, the development team is now at risk of being unable to complete the work items.
The project manager has asked for the business analyst's (BA) help to prioritize the remaining work items. The development team has 16 hours of capacity remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.
Which work items should the BA prioritize with the remaining 16 hours of development capacity?
US-4008 and US-4009
- A. US-4007 and US-4009
- B. US-4008 and US-4009
- C. US-4009 and US-4010
正解：A
質問 # 148
The business analyst (BA) at Universal Containers is responsible for defining the enhancement features for the current Salesforce CPQ implementation that must be configured in the next phase of the project.
Which type of document should the BA create to achieve the objective?
- A. Business analysis plan
- B. Scope statement specification
- C. Functional requirements specification
正解：B
質問 # 149
A business analysis (BA) is creating a business flowchart to review with a customer service team that is using service team that is using Service Cloud. The team is organized by the products and the regions they support.
Which step should the BA include e in the business flowchart?
- A. Illustrate which fields are integrated with an external system.
- B. Capture decision steps and different outcomes.
- C. Set limits to the scope that will be documented.
正解：B
解説：
Explanation
The step that the BA should include in the business flowchart is to capture decision steps and different outcomes. Decision steps are points in the process where a choice or condition needs to be evaluated, and different outcomes are possible depending on the result of the evaluation. Capturing decision steps and different outcomes helps to show the logic and flow of the process, and account for different scenarios or exceptions that may occur. The other options are either irrelevant or incomplete. Option B does not relate to the business flowchart, but rather to the data model or integration design. Option C does not specify what limits to set or how to document them. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-process-mapping/create-a-process-m
質問 # 150
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Salesforce Certified Business Analyst試験は4つのセクションに分かれており、それぞれがSalesforceテクノロジーの異なる側面をカバーしています。これらのセクションには、Salesforce Fundamentals、Sales Cloud、Service Cloud、およびAnalyticsが含まれます。この試験では、データモデリング、ユーザーインターフェイス設計、ビジネスプロセスの自動化、レポートなど、幅広いトピックをカバーしています。候補者は、これらの概念を深く理解し、実際のシナリオにそれらを適用できることが期待されています。
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