あなたを合格させるSalesforce Business Analyst Certified-Business-Analyst試験問題集で2025年03月26日には313問あります
Certified-Business-Analyst無料試験学習ガイド！（更新された313問あります)
Salesforce Certified Business Analyst認定を取得することは、ビジネス分析の分野でキャリアを進めたい専門家にとって重要なマイルストーンです。この認定は、Salesforceプラットフォームを活用してビジネスの成功を推進するために必要なスキルと知識を個人が持っていることを雇用主に証明します。また、認定された専門家のネットワークやリソースにアクセスできるため、個人が知識と専門知識を拡大し続けるのに役立ちます。
質問 # 146
The finance team is rolling out a new sales process in Sales Cloud for opportunities that are Closed/Won. After meeting with the team, a business analyst (BA) realizes that several requirements for the new process will need further refinement.
What should the BA use to keep track of changes to the process documents?
- A. Business backlog
- B. Communication template
- C. Version control
正解：C
質問 # 147
At Cloud Kicks (CK), the marketing director's management style is results-driven. CK uses scrum methodology when developing improvements to its Salesforce org. The director requests urgent enhancements in the middle of a sprint that require changes by the development team, The director believes their needs are of the highest importance.
What should the business analyst do when disruptions to the project occur?
- A. Focus on the agreed upon deliverables instead of the new requests to prevent overallocation of resources.
- B. Interpret the requests as guidelines to be used when determining priorities for the upcoming release.
- C. Ask the project manager for an additional resource to implement the new requests.
正解：B
解説：
Explanation
The best way for a business analyst to handle disruptions to the project from urgent requests by the marketing director is to interpret them as guidelines to be used when determining priorities for the upcoming release.
This will help them balance between meeting stakeholder expectations and following scrum methodology principles. Focusing on agreed upon deliverables instead of new requests may ignore changing business needs or miss opportunities for improvement. Asking for an additional resource to implement new requests may increase complexity or cost without adding value or quality.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/
質問 # 148
Which of the following User Management terms is best described by this definition: " Record created to identify a new employee that starts accessing Salesforce"
- A. Profiles
- B. Salesforce characters
- C. Users
- D. Roles
正解：C
解説：
Explanation
Users is the User Management term that is best described by this definition: "Record created to identify a new employee that starts accessing Salesforce". Profiles are User Management terms that define what users can do within an organization based on their job function and responsibilities. Roles are User Management terms that control data visibility and reporting hierarchy within an organization based on users' positions. Usernames are User Management terms that identify users when they log in to Salesforce.
References:https://help.salesforce.com/s/articleView?id=sf.users_def.htm&type=5
質問 # 149
A sales manager express frustration that the sales team is failing to enter calls in salesforce. The manager is hoping to resolve the issue quickly and has limited time and budget to complete revamp existing tools and process, the sales manager reaches out to the business analyst (BA) for recommendation.
What should the BA do next?
- A. Engage a developer to scope a custom solution.
- B. Research third-party apps on the AppExchange.
- C. Export a weekly report of user activity.
正解：B
解説：
This answer suggests researching third-party apps on the AppExchange as the next thing that the BA should do after a sales manager expresses frustration that the sales team is failing to enter calls in Salesforce, and hopes to resolve the issue quickly and has limited time and budget to complete revamp existing tools and process.
The AppExchange is an online marketplace where customers can find, try, buy, and install apps that extend the functionality of Salesforce. Researching third-party apps on the AppExchange can help the BA to find a possible solution that can address the issue of entering calls in Salesforce without requiring a lot of time, budget, or customization. Researching third-party apps on the AppExchange can also help the BA to compare different features, prices, ratings, and reviews of various apps that can meet the sales manager's needs and expectations. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder
質問 # 150
The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.
What should the BA do when responding to the new employee's input?
- A. Schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind.
- B. Acknowledge the new employee's ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge.
- C. Send a detailed survey to the entire sales team, including the new employee, to understand their needs, expectations, and priorities.
正解：A
解説：
Explanation
The business analyst should do when responding to the new employee's input is to schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind. A one-on-one meeting is an elicitation technique that allows the business analyst to have a direct and focused conversation with a stakeholder. It can help the business analyst explore the new employee's ideas and suggestions in depth, understand their rationale or motivation, and appreciate their fresh or innovative perspective. A beginner's mind is a mindset that approaches a problem or situation with curiosity, openness, and eagerness to learn. It can help the business analyst avoid assumptions or biases, and discover new insights or opportunities.Acknowledging the new employee's ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge may not be a good way to respond to the new employee's input because it may imply that their input is less valuable or relevant than others', and discourage them from sharing their thoughts or feedback. Sending a detailed survey to the entire sales team, including the new employee, to understand their needs, expectations, and priorities may not be a good way to respond to the new employee's input because it may not allow the business analyst to capture the nuances or details of their input, and miss the opportunity to build rapport or trust with them. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/collaboratio
質問 # 151
Cloud Kicks has completed the user acceptance testing (UAT) phase of a major update to Sales Cloud for its EMEA sales team.
How should the business analyst help the EMEA sales team learn the new features?
- A. Build tooltips and discoverable content in the new console layouts.
- B. Organize user groups by permission set and train each team.
- C. Document key changes and gather feedback to update the backlog.
正解：A
解説：
Explanation
This answer states that building tooltips and discoverable content in the new console layouts is how the BA should help the EMEA sales team learn the new features after completing the user acceptance testing phase of a major update to Sales Cloud. Tooltips are small pop-up windows that provide brief explanations or instructions for a feature or a functionality when a user hovers over or clicks on an element. Discoverable content is content that is hidden until a user interacts with a trigger, such as a button, a link, or an icon.
Building tooltips and discoverable content in the new console layouts can help the BA to provide contextual and on-demand guidance and information to the EMEA sales team, and help them learn the new features at their own paceand convenience.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use
質問 # 152
The development team at Universal Containers is reviewing several stories to be added to the current sprint.
The team is having trouble with a particular story about an Opportunity email alert and is unsure about which type of testing is needed.
What should the business analyst review and revise to provide more clarity to the team?
- A. Definition of done
- B. User persona
- C. Acceptance criteria
正解：C
解説：
The document that the BA should review and revise to provide more clarity to the team is acceptance criteria.
Acceptance criteria are statements that define what conditions or requirements must be met for a user story or sprint to be accepted by the user or stakeholder. Acceptance criteria help to clarify the scope, functionality, and quality of the user story or sprint, provide a basis for testing and validating the work done, and ensure that it meets the user's needs and expectations. By reviewing and revising acceptance criteria for the user story about an Opportunity email alert, the BA can provide more clarity to the team about what type of testing is needed. References: https://trailhead.salesforce.com/en/content/learn/modules
質問 # 153
A business analyst (BA) at Northern Trail Outfitters is assigned to a project to help revamp the case management process. The BA has gathered requirements and finished the first draft of user stories.
What should the BA use to assess the quality of a user story?
- A. Numerical framework
- B. INVEST checklist
- C. Gap analysis document
正解：B
質問 # 154
Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario.
What is an example of good acceptance criteria?
- A. Install a CRM widget to allow sales reps to view information in the Lead and Contact records.
- B. A sales rep can view current information directly in the Lead and Contact records.
- C. A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.
正解：A
質問 # 155
The business analyst (BA) implementing Salesforce at Cloud Kicks is interacting with many different people throughout the company. Some of the subject matter experts (SMEs) are difficult to engage, and the BA is struggling to get the information they need.
What should the BA do when they find it difficult to get a response?
- A. Escalate the concern to the SMEs' manager.
- B. Put extra effort into following up with the SMEs.
- C. Limit effort to contact the unresponsive SMEs.
正解：A
解説：
Explanation
When a business analyst finds it difficult to get a response from a subject matter expert (SME), they should escalate the concern to the SMEs' manager. This is because the SMEs' manager can help to prioritize the project, provide feedback, and ensure accountability. The business analyst should also document the communication attempts and issues, and keep the project sponsor and other stakeholders informed of the status and risks. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/collaboratio
質問 # 156
The business analyst is working with a stakeholder on a Salesforce project. The stakeholder needs an approval process on contract submissions. Sales managers want to see all contracts when the discount is greater than
20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into other highly discounted contracts.
Which acceptance criteria is the most effective for this scenario?
- A. A sales manager wants to be able to approve contracts with a large discount and they need a validation rule related to contract discounts greater than 25%
- B. Users in a sales manager role should have access to a button on contracts to click to approve or decline a contract with a discounted price of 2G% or more.
- C. A sales manager wants to be notified when a contract has been submitted with a discount greater than
20% so the manager can approve or decline a discounted price.
正解：C
解説：
Explanation
This is an example of good acceptance criteria for this scenario because it defines what must be done (be notified when a contract has been submitted with a discount greater than 20%) without specifying how it must be done (by email, by notification, etc.) or why it must be done (to ensure profitability, to comply with policies, etc.). It also defines the expected outcome (approve or decline a discounted price) and the condition for testing (a discount greater than 20%). References:
https://trailhead.salesforce.com/content/learn/modules/user-story-creation/write-acceptance-criteria
質問 # 157
Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.
Which diagram should the BA use in this case?
- A. Value Stream Map
- B. Capability Model
- C. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
正解：C
解説：
A SIPOC diagram is a high-level process map that shows the key elements of a process, such as the suppliers, inputs, outputs, and customers. It can help identify the scope and boundaries of a process and the stakeholders involved. A capability model is a strategic tool that shows the high-level capabilities of an organization, but it does not show the details of a process. A value stream map is a detailed process map that shows the value-added and non-value-added activities, cycle times, wait times, and other metrics of a process, but it may be too complex for capturing key points. References: 1
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/collabor
質問 # 158
Cloud Kicks (CK) is expanding and has many different departments in manufacturing and delivery. CK needs to prepare for a new Sales Cloud implementation for it, 6,000 users. To increase adoption, the business analyst (BA) wants to break down existing sides between the manufacturing and delivery departments.
Which planning approach should the ISA take to get buy-in from users?
- A. Recombined clear owners up for the platform and identity executive sponsors.
- B. Document user requirement from each department during discovery sessions.
- C. Assign a team to start building a prototype of product functionality.
正解：A
解説：
This answer states that documenting user requirements from each department during discovery sessions is what the BA should do to get buy-in from users for preparing for a new Sales Cloud implementation for 6,000 users at CK. User requirements are the needs, expectations, and objectives of the users for the Sales Cloud implementation. Discovery sessions are meetings or workshops where the BA gathers and clarifies user requirements from different stakeholders. Documenting user requirements from each department during discovery sessions means that the BA records and organizes the information obtained from different stakeholders from different departments, such as manufacturing and delivery, in a clear and concise way.
Documenting user requirements from each department during discovery sessions is what the BA should do to get buy-in from users for preparing for a new Sales Cloud implementation because it helps the BA to understand and validate the user requirements, and to communicate and align them with the project scope and goals. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder
質問 # 159
A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK's current merchandise return process.
What are the top three benefits of creating a process map?
- A. Builds accountability, increases revenue, and decreases overall time spent on requirements
- B. Engages stakeholders, identifies improvements, and starts the change process
- C. Identifies improvements, decreases project costs, and starts the change process
正解：B
解説：
Explanation
A process map is a visual representation of a business process that helps to engage stakeholders, identify improvements, and start the change process. By creating a process map, the business analyst can understand the current state of the process, identify pain points and opportunities for improvement, and communicate the findings and recommendations to the stakeholders. A process map also helps to initiate the change process by providing a baseline for measuring the impact of the proposed solutions.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/
質問 # 160
The Salesforce information technology (IT) team has built a solution in a sandbox for a cross-functional project to implement Customer 360. It is time for user acceptance testing (UAT).
What is a business analyst's role during UAT?
- A. Assist in building the requirements using standard functionality so IT can focus on code-related scenarios.
- B. Coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live.
- C. Document user stories and clarify business needs so IT can deliver results based on the requirements.
正解：B
解説：
The business analyst's role during UAT is to coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live. The business analyst is responsible for facilitating UAT by ensuring that all stakeholders are involved and engaged in testing the solution according to their roles and responsibilities. The business analyst is also responsible for monitoring and reporting on UAT progress and results by tracking any issues or bugs that are detected during testing and communicating them to the IT team for resolution. The business analyst's role during UAT is to ensure that the solution meets the requirements and expectations of all stakeholders before it is deployed to production. References:
https://trailhead.salesforce.com/content/learn/modules/user-acceptance-testing-video/learn-about-user-acceptance
質問 # 161
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