別格で売上ナンバーワンGCP-GC-ADM試験にはは2022年最新のGenesys練習問試験合格させます
Genesys Certified Professional問題集でGCP-GC-ADM試験完全版問題で試験学習ガイド
Genesys GCP-GC-ADM 認定試験の出題範囲：
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質問 24
Which definition matches the After Call Work option Mandatory, Discretionary?
- A. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
- B. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
- C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
- D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
正解: A
解説:
Reference:
https://help.mypurecloud.com/articles/configure-call-work-settings/
質問 25
What is the Alerting Timeout with regard to Queue configuration?
- A. This is how long the interaction will alert before disconnecting
- B. This is how long the interaction will wait to begin alerting the agent
- C. This is how long the agent has to complete after call work
- D. This is how long the interaction will alert before timing out and setting the agent's status to Not Responding
正解: B
質問 26
ABC Corporation plans to purchase the Genesys Cloud Contact Center solution from Genesys to meet their requirement for unlimited multi-channel interaction routing. Which would be the right license level for them to purchase?
- A. Genesys Cloud 3
- B. Collaborate
- C. Communicate
- D. Genesys Cloud 1
- E. Genesys Cloud 2
正解: A
質問 27
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
- A. Roles
- B. Skills
- C. Queue
- D. Language
正解: B,D
解説:
Section: (none)
Explanation
Reference:
https://help.mypurecloud.com/articles/add-acd-skill-language-user/
質問 28
The deviation from the forecast versus the real time can be monitored in the best way through
.
- A. Real time adherence
- B. Intraday monitoring
- C. Historical adherence
- D. View Agent schedule
正解: A
解説:
Reference:
https://genbin.genesys.com/old/resources/brochures/genesys-workforce-managment-brochure.pdf
質問 29
What is a fatal question in an Evaluation Form?
- A. Fatal Questions are the same as critical Questions
- B. Fatal Questions are also critical Questions. If scored "No" the evaluation score will be zero
- C. Fatal Questions have a heavier weight than non-fatal Questions
- D. Fatal Questions are also critical Questions. If scored "No" the agent will be terminated
正解: B
解説:
Reference:
https://help.mypurecloud.com/articles/configure-a-fatal-QUESTION/
質問 30
What browsers are supported for use with all Genesys Cloud features? (Choose two.)
- A. Safari
- B. Opera
- C. Firefox
- D. Chrome
- E. Avant
- F. Internet Explorer
正解: C,D
解説:
Reference:
https://help.mypurecloud.com/articles/genesys-cloud-requirements/
質問 31
Genesys Cloud ACD assigns interactions to the most appropriate available agent. What attributes can be used to determine the best available agent? (Choose three.)
- A. Additional attribute ratings
- B. Time since the agent became available
- C. Staffing requirements
- D. Skills
- E. Language
正解: B,D,E
解説:
Reference:
https://help.mypurecloud.com/articles/genesys-cloud-acd-processing/
質問 32
Recording Policies can be configured for what type(s) of contact(s)?
- A. Chat
- B. Message
- C. All of the above
- D. Call
- E. Email
正解: D
質問 33
What are callable time sets?
- A. Callable Time Sets provide a way to define your own time zones to associate with a campaign.
- B. Callable Time Sets are used to define when a campaign starts and stops.
- C. Callable Time Sets allow you to define calling times for various time zones. Multiple Callable Time Sets can then be associated with a single campaign.
- D. Callable Time Sets allow you to define calling times for various time zones. A Callable Time Set can then be associated with multiple campaigns.
正解: B
解説:
Reference:
https://help.mypurecloud.com/articles/create-callable-times-entry/
質問 34
Why are skills and languages configured separately?
- A. So that an agent with a skill can receive an interaction regardless of the language requirement
- B. So that an agent with a language capability can receive an interaction regardless of the skill requirement
- C. So that skills can have a more granular competency rating than languages
- D. Skills are a subset of languages so that the two can be combined to determine if the agent will receive an interaction
正解: B
解説:
Reference:
https://help.mypurecloud.com/articles/assign-remove-skills-user/
質問 35
How many types of flows are supported by Architect?
- A. 0
- B. 1
- C. 2
- D. 3
正解: D
質問 36
Which dialing mode allows the agent to see customer information before dialing?
- A. Preview
- B. Power
- C. Predictive
- D. Progressive
正解: A
質問 37
What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)
- A. Knowledge levels
- B. Skills
- C. Medians
- D. Index Ratings
- E. Languages
正解: A,B
質問 38
Which definition matches the After Call Work option Mandatory, Time-boxed?
- A. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
- B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
- C. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
- D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
正解: B
解説:
Reference:
https://help.mypurecloud.com/articles/configure-call-work-settings/
質問 39
Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)
- A. Master Admin
- B. Telephony Admin
- C. Admin
- D. Genesys Cloud User
- E. Employee
正解: C,E
解説:
Reference:
https://help.mypurecloud.com/articles/about-roles-permissions/
質問 40
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?
- A. Resolution Codes
- B. Status
- C. Account Codes
- D. Wrap-up Codes
正解: D
解説:
Reference:
https://help.mypurecloud.com/articles/specify-wrap-codes/
質問 41
Which of the following media types can be selected when creating a report? (Choose three.)
- A. Email
- B. Voice
- C. Chat
- D. Voicemail
正解: A,B,C
質問 42
Which option in the Audio Sequence configuration allows you to add a slight amount of silence as a Menu Prompt to avoid Architect?
- A. Menu options
- B. Add blank audio
- C. Default Menu choice
- D. Menu prompt
正解: B
解説:
Reference:
https://help.mypurecloud.com/articles/set-audio-sequence/
質問 43
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