GCP-GC-ADM試験正確な問題集、学習ノートと理論 [2022年01月]
100%高得点合格保証GCP-GC-ADM無制限62解答
質問 25
What would you select from the Admin>Outbound Dialing menu to create a new campaign?
- A. Scripts
- B. Schedules
- C. Campaign Management
- D. Campaign Dashboard
正解: C
解説:
Reference:
https://help.mypurecloud.com/articles/create-predictive-dialing-campaign/
質問 26
What are callable time sets?
- A. Callable Time Sets provide a way to define your own time zones to associate with a campaign.
- B. Callable Time Sets are used to define when a campaign starts and stops.
- C. Callable Time Sets allow you to define calling times for various time zones. Multiple Callable Time Sets can then be associated with a single campaign.
- D. Callable Time Sets allow you to define calling times for various time zones. A Callable Time Set can then be associated with multiple campaigns.
正解: B
解説:
Reference:
https://help.mypurecloud.com/articles/create-callable-times-entry/
質問 27
Which dialing mode allows the agent to see customer information before dialing?
- A. Preview
- B. Power
- C. Predictive
- D. Progressive
正解: A
質問 28
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
- A. Admin>Contact Center
- B. Performance>Agents
- C. Reports
- D. Admin>Quality
正解: D
解説:
Reference:
https://help.mypurecloud.com/articles/quality-administrator-dashboard/
質問 29
Recording Policies can be configured for what type(s) of contact(s)?
- A. Chat
- B. Message
- C. All of the above
- D. Call
- E. Email
正解: D
質問 30
Why are skills and languages configured separately?
- A. So that an agent with a skill can receive an interaction regardless of the language requirement
- B. So that an agent with a language capability can receive an interaction regardless of the skill requirement
- C. So that skills can have a more granular competency rating than languages
- D. Skills are a subset of languages so that the two can be combined to determine if the agent will receive an interaction
正解: B
解説:
Reference:
https://help.mypurecloud.com/articles/assign-remove-skills-user/
質問 31
What is the Alerting Timeout with regard to Queue configuration?
- A. This is how long the interaction will alert before disconnecting
- B. This is how long the interaction will wait to begin alerting the agent
- C. This is how long the agent has to complete after call work
- D. This is how long the interaction will alert before timing out and setting the agent's status to Not Responding
正解: B
質問 32
By Default, Line recording is disabled.
- A. True
- B. False
正解: A
解説:
Reference:
https://help.mypurecloud.com/articles/enable-line-recording/
質問 33
Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?
- A. All of the above
- B. Dashboards
- C. Reports
- D. Dynamic Views
正解: D
解説:
Reference:
https://help.mypurecloud.com/articles/about-reports-views-and-dashboards/
質問 34
Policies automate repetitive quality management tasks. What items could be defined as policies? (Choose three.)
- A. Update the Do Not Call list with records that have the appropriate wrap-up code
- B. Determine how long to retain recordings and whether to archive or delete them
- C. Set up a schedule to run a daily report
- D. Determine how many evaluations per hour to assign to a quality evaluator
- E. Automatically assign an evaluation for all calls over 5 minutes
正解: B,C,E
解説:
Reference:
https://help.mypurecloud.com/articles/about-quality-policies/
質問 35
Put the steps below in the correct order to successfully complete the Calibration process:
1. Evaluate the interactions
2. Discuss the calibration results
3. Record interactions based on Policies
4. Take action on calibration results
5. Select and assign interactions for calibration
- A. 3, 5, 1, 2, 4
- B. 3, 5, 4, 2, 1
- C. 3, 4, 5, 2, 1
- D. 3, 5, 1, 4, 2
正解: A
質問 36
Select the types of scheduling available in Genesys Cloud. (Choose two.)
- A. All of the above
- B. Load based Scheduling
- C. Manual Scheduling
- D. Automated Scheduling
正解: B,D
質問 37
Select the applicable options for Genesys Cloud Architect. (Choose three.)
- A. Convert text to speech
- B. Receive and route calls
- C. Configure queues
- D. Configure skills
- E. Play pre-recorded messages
正解: A,C,E
質問 38
A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?
- A. Department
- B. Time since they last handled an ACD interaction
- C. Cost
- D. Skill
正解: D
解説:
Reference:
https://help.mypurecloud.com/articles/specify-routing-settings/
質問 39
What two options are available to create a customized user role?
- A. Create or modify a workgroup to meet your needs
- B. Create a new Group and assign the necessary permissions to the group
- C. Create a new Role and assign the necessary permissions to that role
- D. Copy an existing role then add the necessary permissions to meet your needs
正解: C
質問 40
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?
- A. Resolution Codes
- B. Status
- C. Account Codes
- D. Wrap-up Codes
正解: D
解説:
Reference:
https://help.mypurecloud.com/articles/specify-wrap-codes/
質問 41
Which option provides the ability for an email interaction to be interrupted by voice?
- A. Admin>Routing>Disconnect Interactions
- B. Admin>Contact Center>ACD Skills
- C. Admin>Routing>Emergencies
- D. Admin>Contact Center>Utilization
正解: D
質問 42
What additional functionality will your business have by setting up and using ACD Messaging in your contact center?
- A. The ability to have agents spontaneously post information about your business to Twitter, Facebook, and other social media outlets
- B. The ability to receive and route specific tweets to agents so that they can respond to those tweets
- C. The ability for customers to access their accounts via social media channels
- D. The ability to create and manage a Facebook page
正解: C
質問 43
What browsers are supported for use with all Genesys Cloud features? (Choose two.)
- A. Safari
- B. Opera
- C. Firefox
- D. Chrome
- E. Avant
- F. Internet Explorer
正解: C,D
解説:
Reference:
https://help.mypurecloud.com/articles/genesys-cloud-requirements/
質問 44
Which of the following options are used when scheduling a report? (Choose three.)
- A. Time period
- B. Time zone
- C. Custom Date Range
- D. Recurrences
- E. Start Time
正解: A,C,D
質問 45
Call Recording is enabled in .
- A. Admin > Telephony
- B. Admin > Quality
- C. Admin > Contact Center
正解: A
質問 46
If you navigate away from the page without saving the Script, you will not lose any work you have completed.
- A. True
- B. False
正解: A
質問 47
Select the categories of Prompts in Architect. (Choose two.)
- A. User
- B. Menu
- C. System
- D. Data
正解: A,C
質問 48
Which of the following are components of Genesys Cloud Reporting and Analytics? (Choose three.)
- A. Dynamic Views
- B. Dashboard
- C. Interaction
- D. Reports
正解: B,C,D
質問 49
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