GCP-GC-ADMのPDFで合格させるスゴ問題集でGCP-GC-ADM最新のリアル試験問題 [Q37-Q58]

GCP-GC-ADMのPDFで合格させるスゴ問題集でGCP-GC-ADM最新のリアル試験問題

有効なGCP-GC-ADMテスト解答GCP-GC-ADM試験PDF問題を試そう

質問 37
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

• A. Language
• B. Roles
• C. Skills
• D. Queue

正解: A,C

解説:
Section: (none)
Explanation
Reference:
https://help.mypurecloud.com/articles/add-acd-skill-language-user/

 

質問 38
The deviation from the forecast versus the real time can be monitored in the best way through
.

• A. Real time adherence
• B. Historical adherence
• C. Intraday monitoring
• D. View Agent schedule

正解: A

解説:
Reference:
https://genbin.genesys.com/old/resources/brochures/genesys-workforce-managment-brochure.pdf

 

質問 39
Select the applicable options for Genesys Cloud Architect. (Choose three.)

• A. Configure skills
• B. Convert text to speech
• C. Configure queues
• D. Receive and route calls
• E. Play pre-recorded messages

正解: B,C,E

 

質問 40
By Default, Line recording is disabled.

• A. False
• B. True

正解: B

解説:
Reference:
https://help.mypurecloud.com/articles/enable-line-recording/

 

質問 41
What browsers are supported for use with all Genesys Cloud features? (Choose two.)

• A. Firefox
• B. Internet Explorer
• C. Opera
• D. Safari
• E. Chrome
• F. Avant

正解: A,E

解説:
Reference:
https://help.mypurecloud.com/articles/genesys-cloud-requirements/

 

質問 42
What is the Alerting Timeout with regard to Queue configuration?

• A. This is how long the interaction will alert before disconnecting
• B. This is how long the interaction will alert before timing out and setting the agent's status to Not Responding
• C. This is how long the agent has to complete after call work
• D. This is how long the interaction will wait to begin alerting the agent

正解: D

 

質問 43
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

• A. Status
• B. Wrap-up Codes
• C. Resolution Codes
• D. Account Codes

正解: B

解説:
Reference:
https://help.mypurecloud.com/articles/specify-wrap-codes/

 

質問 44
Put the steps below in the correct order to successfully complete the Calibration process:
1. Evaluate the interactions
2. Discuss the calibration results
3. Record interactions based on Policies
4. Take action on calibration results
5. Select and assign interactions for calibration

• A. 3, 5, 4, 2, 1
• B. 3, 4, 5, 2, 1
• C. 3, 5, 1, 4, 2
• D. 3, 5, 1, 2, 4

正解: D

 

質問 45
What is a fatal question in an Evaluation Form?

• A. Fatal Questions have a heavier weight than non-fatal Questions
• B. Fatal Questions are also critical Questions. If scored "No" the agent will be terminated
• C. Fatal Questions are also critical Questions. If scored "No" the evaluation score will be zero
• D. Fatal Questions are the same as critical Questions

正解: C

解説:
Reference:
https://help.mypurecloud.com/articles/configure-a-fatal-QUESTION/

 

質問 46
The Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next. How many rings maximum may be defined for Bullseye routing?

• A. 0
• B. 1
• C. 2
• D. 3

正解: B

 

質問 47
Which dialing mode allows the agent to see customer information before dialing?

• A. Predictive
• B. Preview
• C. Power
• D. Progressive

正解: B

 

質問 48
What statements are true regarding contact lists used for outbound campaigns? (Choose three.)

• A. Contact lists must contain the home phone number and first and last name fields, at a minimum
• B. Contact lists are read-only and cannot be updated by the agents
• C. To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name
• D. Each campaign can have its own contact list, or contact lists can be shared among campaigns
• E. A contact list can have its own unique structure, including an arbitrary number of phone number types

正解: C,D,E

 

質問 49
Which definition matches the After Call Work option Mandatory, Time-boxed?

• A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
• B. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
• C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
• D. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

正解: A

解説:
Reference:
https://help.mypurecloud.com/articles/configure-call-work-settings/

 

質問 50
What is the recommended way to create a .csv file?

• A. Use a word processing application, such as Microsoft Word, to create your .csv files
• B. Create a spreadsheet and export it as a .csv file
• C. Use a text editor, such as Notepad, to create your .csv files
• D. Use a .csv application to create .csv files

正解: D

解説:
Reference:
https://help.mypurecloud.com/articles/prepare-source-csv-file/

 

質問 51
What two options are available to create a customized user role?

• A. Create or modify a workgroup to meet your needs
• B. Copy an existing role then add the necessary permissions to meet your needs
• C. Create a new Role and assign the necessary permissions to that role
• D. Create a new Group and assign the necessary permissions to the group

正解: C

 

質問 52
Call Recording is enabled in .

• A. Admin > Quality
• B. Admin > Contact Center
• C. Admin > Telephony

正解: C

 

質問 53
What process helps you to standardize call evaluations of contact center agents by comparing multiple reviews of the same call or interaction?

• A. Monitoring
• B. Calibration
• C. Evaluation
• D. Scoring

正解: B

 

質問 54
Select the categories of Prompts in Architect. (Choose two.)

• A. Menu
• B. System
• C. Data
• D. User

正解: B,D

 

質問 55
Which definition matches the After Call Work option Mandatory, Discretionary?

• A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
• B. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
• C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
• D. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

正解: B

解説:
Reference:
https://help.mypurecloud.com/articles/configure-call-work-settings/

 

質問 56
A system that routes interactions based on an algorithm which determines the best available agent for an interaction

• A. Call Routing
• B. Scheduling
• C. Automatic Call Distribution
• D. Architect

正解: C

 

質問 57
Which of the following options are used when scheduling a report? (Choose three.)

• A. Time period
• B. Custom Date Range
• C. Time zone
• D. Recurrences
• E. Start Time

正解: A,B,D

 

質問 58
......

GCP-GC-ADM問題集はあなたの合格を必ず保証します：https://www.goshiken.com/Genesys/GCP-GC-ADM-mondaishu.html