最新 [2022年02月02日]3313試験正確解答Avaya Aura® Contact Center Maintenance and Troubleshooting ExamのPDF問題
あなたのキャリアーを稼いで飛躍せよAvaya 70問題
Avaya 3313 認定試験の出題範囲：
| トピック | 出題範囲 |
|---|---|
| トピック 1 |
|
| トピック 2 |
|
質問 19
The Avaya Grep tool is used to search log files for Call Events for a given Contact Center Call ID.
Which three types of report output does Avaya Grep generate? (Choose three.)
- A. Sip Sequence Report
- B. Call Properties Report
- C. Event Report
- D. Summary Report
- E. Summary Log file
正解: A,D,E
解説:
Explanation
By default, Avaya Grep generates three types of output: * a summary log file, for each log file you selected to search, with only the messages matching the search criteria you entered * a summary report, which records the search parameters you entered, and highlights all the warning or error messages encountered in the search * a sip sequence report, which shows a ladder diagram of the call flow along with the list of detailed messages
https://downloads.avaya.com/css/P8/documents/100178607
質問 20
In a SIP-enabled Avaya Aura Contact Center (AACC) voice calls are directed to via routing entries on the Avaya Aura Session Manager (ASM).
For voice calls to be answered by the contact center, where are route point (CDNs) defined?
- A. Avaya aura system Manager (SMGR)
- B. Application Enablement services (AES)
- C. Contact Center Administration Manager (CCMA)
- D. Communication Control Toolkit (CCT)
正解: C
質問 21
While investigating an issue with Contact Center Manager Server (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file.
Which file contains the most recent TFE logs?
- A. D:\Avaya\Logs\CCMS_TFE_5
- B. D:\Avaya\Logs\CCMS\TFE_1
- C. D:\Avaya\Logs\CCMS\CCMS_TFE_5
- D. D:\Avaya\l_ogs\CCMS\CCMS_TFE_1
正解: A
質問 22
Avaya Agent Desktop (AAD) is not displaying any Communication Control Toolkit (CCT) resource.
From CCT Administration, what three checks would you make for CCT configuration issues? (Choose three.)
- A. Verify that the CDNs configured on the telephone are configured as addresses in CCT.
- B. Verify that the domain account AAD is running under is configured in CCT.
- C. Verify that the DNs configured on the telephone are configured as addresses in CCT.
- D. Verify that the domain account has at least one address assigned in CCT.
正解: A,B,C
質問 23
The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)
- A. Avaya Aura Media server (AAMS) addresses
- B. CSTA/TR87 Call ID
- C. Customer telephone number
- D. AACC CDN
正解: A,B,C
質問 24
You are experiencing issues with voice treatments being played to callers. You believe there may be a problem with the co-resident Avaya Aura Server (AAMS).
Where would you go to find AAMS related errors?
- A. Alarm Viewer in the AAMS server utility
- B. Alarms page in the system status section of the AAMS Element Manager
- C. Windows Application Event Log on the AAMS
- D. Event logs located in D:\Avaya\Logs\MAS on the AAMS
正解: B
質問 25
While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files.
How would you make an archive of the log files to provide to support personnel?
- A. Run the log Archive utility on the CCT and click the "Schedule An hive" button on the tab. When the schedule completes, the archive will be available in the configured archive lot
- B. Create a ZIP archive of all files in D:\Avaya\Logs\CCT.
- C. The Archive Manager creates a new log file archive every hour. the archive will be available configured archive location when the Archive Manager completes the archive process.
- D. Run the Log Archiver utility on the CCT server and click the "Archive AM Files Now" button on Settings tab. The archive will be available in the configured archive location.
正解: D
質問 26
In a SIP environment, which component of the Avaya Aura Contact Center (AACC) performs call signaling?
- A. SIP Proxy Server
- B. SIP Redirect Server
- C. SIP Gateway Manager
- D. SIP Computer Telephony Integration (CTI)
正解: A
質問 27
Which two virtualization environments does Avaya Aura Contact Center (AACC) support? (Choose two.)
- A. Citrix XEN Server
- B. Microsoft Hyper-V
- C. VMware ESXi 4.x
- D. VMware ESXi 5.x
正解: B,C
質問 28
A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display.
When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?
- A. The call is removed from the utility but will remain on the Real-Time Display Report.
- B. The call is disconnected and you must refresh the real-time Display Report.
- C. The call is removed from the Real-Time Display Report and the call is disconnected.
- D. The call is remove from the utility and from the real -time Display report.
正解: B
質問 29
Firewalls are a key part of keeping networked computers safe and secure.
Which three statements regarding Avaya Aura Contact Center (AACC) and firewalls are true? (Choose
- A. With every Service Pack, AACC installs a firewall policy which opens up the ports for an AACC solution to communicate and function.
- B. If required you can import an AACC Firewall Policy.
- C. Download and install Microsoft security patches to AACC servers as patches become available.
- D. AACC host-based firewalls can typically cause issues unless they are properly imported.
正解: B,C,D
質問 30
When a call is placed, a SIP Invite message is sent (for example: INVITE sip:Joe@abc_sample.corn). What is the next message sent in this sequence?
- A. 200 Ringing
- B. 180 Ringing
- C. 180 ACK
- D. 200 ACK
正解: D
質問 31
You want to install the Service Packs on Avaya Aura Contact Center (AACC) co-resident server that contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control Toolkit (CCT). You have downloaded the Service Packs from the Avaya website.
How can the Service Packs be installed using the Avaya Update Manager?
- A. Add the folder containing each patch to the patch directory list in the Avaya Update Manager and then click Scan for updates to locate all Service Packs. The selected folders will be scanned, and the new Service Packs will be offered for installation.
- B. Copy all Service Pack files to the folder that was used to install the previous set of Service Packs and then start the Contact Center Patch Manager. The previous folder will be scanned automatically and all new Service Packs will be offered for installation.
- C. Copy all Service Pack files to D:\Avaya\servicePacks and then start the Contact Center Patch Manager.
The new Service Packs will be automatically detected and offered for installation. - D. Browse for the top-level folder that contains all folders where Service Pack files are located, click on install and then click scan for updates to locate all Service Packs. The selected folder and all folders underneath it will be scanned, the new Service Packs will be offered for installation.
正解: D
質問 32
Your department has installed a backup utility client application on your co-resident Contact Center Manager Server (CCMS) server. This utility uses port 10000 for network communications. After installing the utility and rebooting the server, you begin to have issued with the Avaya Aura Contact Center (AACC) system.
What are the symptoms of this problem that you experience?
- A. The NCCT service fails to start and agents are unable to log in via the Avaya Aura Agent Desktop) (AAAD).
- B. SymposiumWexe fails to start and supervisors are unable to log in to Contact Center Manager Administrator (CCMA).
- C. The TFE service fails to start and calls are not processed.
- D. The Toolkit Name service fails to start and agents appear as "UNKNOWN" in real-time displays.
正解: D
質問 33
In a SIP-enable Avaya Aura Contact Center (AACC) environment, when a call is presented to an agent's telephone, the Avaya Agent Desktop (AAD) also alerts the agent to the incoming call.
If the agent uses AAD to answer the call, what request does CCNS send to switch using Application Enablement services (AES)?
- A. SIP RTP
- B. TAPI AnswerCall
D TR87 AnswerCall - C. CCT
正解: C
質問 34
A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".
What has caused this condition?
- A. The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.
- B. The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.
- C. The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.
- D. The Domain User Name has already been mapped to an existing CCT agent.
正解: B
質問 35
Which two Avaya Aura Contact Center (AACC) Log files can be analyzed using the Avaya SIP Sleuth tool?
(Choose two.)
- A. 11S Access logs
- B. CCMS_ASM
- C. AAMS Sip message logs
- D. CCMS_SGM_SipMessages
正解: C,D
質問 36
......
正真正銘のベスト資料は3313オンライン練習試験：https://www.goshiken.com/AVAYA/3313-mondaishu.html