無料Avaya 3313テスト練習問題試験問題集
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質問 36
Avaya Agent Desktop (AAD) is not displaying any Communication Control Toolkit (CCT) resource.
From CCT Administration, what three checks would you make for CCT configuration issues? (Choose three.)
- A. Verify that the CDNs configured on the telephone are configured as addresses in CCT.
- B. Verify that the domain account AAD is running under is configured in CCT.
- C. Verify that the domain account has at least one address assigned in CCT.
- D. Verify that the DNs configured on the telephone are configured as addresses in CCT.
正解: A,B,D
質問 37
In an Avaya Aura Contact Center (AACC) multimedia environment with Communications Control Toolkit (CCT), which NCCT service is not used in a SIP deployment?
- A. NCCT Service
- B. NCCTDALS
- C. NCCT SMON
- D. NCCT OI Service
- E. NCCT TAPI Connector
正解: E
質問 38
Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g.
Email, IM, Outbound, Web Chat, and etc.)?
- A. Multimedia Dashboard
- B. Multimedia Administrator
- C. CCMA > Multimedia
- D. CCMM Database Logging
正解: C
質問 39
On the Contact Center Manager Server (CCMS), by default, where are current SIP messages logged?
- A. D:\Avaya\Logs\CCMS\SGM\SipMessages0.log
- B. F:\Avaya\ContactCenter\Logs\CCMS\SGM\SipMessages0.log
- C. D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0.log
- D. C:\Avaya\Logs\CCMS\SipMessages0.log
正解: C
質問 40
The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)
- A. AACC CDN
C .Avaya Aura Media server (AAMS) addresses - B. Customer telephone number
- C. CSTA/TR87 Call ID
正解: B,C
質問 41
Which SIP component converts different protocols such as Integrated Services Digital Networking (ISDN) or another IP protocol such as H.323?
- A. SIP Redirect Server
- B. SIP Gateway Manager
- C. SIP Gateway
- D. Back-to-Back User Agent (B2BUA)
正解: C
質問 42
In a SIP environment, which component of the Avaya Aura Contact Center (AACC) performs call signaling?
- A. SIP Proxy Server
- B. SIP Computer Telephony Integration (CTI)
- C. SIP Redirect Server
- D. SIP Gateway Manager
正解: A
質問 43
The Alarm Monitor shows events that occur on the CCMS. Events displayed in the Alarm Monitor also appear in the Windows Event Viewer.
The Alarm Monitor automatically starts when you log into which utility?
- A. Log Archiver Utility
- B. Contact Center Manager Utility
- C. Contact Center Server Utility
- D. Process Monitor Utility
正解: B
質問 44
While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files.
How would you make an archive of the log files to provide to support personnel?
- A. Create a ZIP archive of all files in D:\Avaya\Logs\CCT.
- B. Run the Log Archiver utility on the CCT server and click the "Archive AM Files Now" button on Settings tab. The archive will be available in the configured archive location.
- C. The Archive Manager creates a new log file archive every hour. the archive will be available configured archive location when the Archive Manager completes the archive process.
- D. Run the log Archive utility on the CCT and click the "Schedule An hive" button on the tab. When the schedule completes, the archive will be available in the configured archive lot
正解: B
質問 45
While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report.
Which three contact information is provided in this report that can be used to identify issues? (Choose three.)
- A. Contacts Answered
- B. Contacts Redirected
- C. Contacts %Abandoned
- D. Contacts Offered
正解: D
質問 46
In Avaya Aura Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions?
- A. Enable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center Multimedia (CCMM) Administration, and then use the "Keyword Frequency" tool to determine which keywords should be used to trigger new auto responses.
- B. Run a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and use the auto-suggestion keywords and responses from the report to create new e-mail auto-responses.
- C. Run a "Contact Summary" report in Historical Reporting on the Contact Center Manager Administration (CCMA) server and create auto-responses based on the most frequently-occurring e-mail contact topics in the report.
- D. Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote auto-suggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected.
正解: D
質問 47
When troubleshooting a stand-alone Avaya Aura Media Server (AAMS) issues, you may need to use packet capture tools to view the data messages being sent to and from the various system components.
Which tool can you use to capture packets and display a detailed view of the packet data?
- A. Wireshark
- B. Tcpdump
- C. Avaya Grep
- D. Pscan
正解: C
質問 48
Which two Avaya Aura Contact Center (AACC) Log files can be analyzed using the Avaya SIP Sleuth tool?
(Choose two.)
- A. 11S Access logs
- B. AAMS Sip message logs
- C. CCMS_SGM_SipMessages
- D. CCMS_ASM
正解: B,C
質問 49
You are planning an Avaya Aura Contact Center (AACC) deployment. I he Information Technology department has requested that you specify host names (or the AACC servers.
Whit h two hostnames meet the server naming requirements specified by Avaya and RFC 1123? (Choose two.)
- A. CTSRV01
- B. CONTACTCTRSRV01
- C. CONTACTCENTERSRV01
- D. 01CTCTRSRV
- E. CTCTR SRV01
正解: A,B
質問 50
When viewing the Multimedia Dashboard, the CCMM Contacts by type section displays status counts for which multimedia contact States? (Choose three.)
- A. Waiting
- B. Oldest
- C. Abandoned
- D. New
- E. Closed
正解: A,C,D
質問 51
You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database.
What is the first step in creating the connection to the database?
- A. Click on AACC-DATABASE-CCMS
D .Click on Startup - B. Click on Aliases
- C. Click on Connect to
正解: B
質問 52
Refer to the Exhibit.
Which communication protocol is used between the Avaya Aura Session Manager (ASM) and the Avaya Aura Contact Center (AACC)?
- A. H.323
- B. SIP
- C. AML
- D. TLS
正解: D
質問 53
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