3313試験問題でリアルに更新された問題PDF
合格させる無料保証付きクイズ2022年最新の実際に出ると確認されたAvaya
質問 32
When a call is placed, a SIP Invite message is sent (for example: INVITE sip:Joe@abc_sample.corn). What is the next message sent in this sequence?
- A. 180 Ringing
- B. 180 ACK
- C. 200 ACK
- D. 200 Ringing
正解: C
質問 33
Trace Control is utility used to manager traces for the Contact Center servers.
Which three statements regarding for the Trace Control Utility are true? (Choose three.)
- A. The Trace Control Utility provides the ability to save trace settings in a .doc format.
- B. The functionality of the Trace Control Utility is split between separate menu tabs for each installed Contact Center application.
- C. Logging is controlled with the trace Control Utility.
- D. The Trace Control Utility can be accessed from windows > Apps > TraceControl.
正解: A,C,D
質問 34
An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails.
What is a possible cause of this problem?
- A. .NET 3.5 Service Pack 1 is not installed on the agent's computer.
- B. The agent has not been granted "open E-mail Attachments" rights in Contract Center multimedia (CCMM).
- C. The agent's web browser is not set for the correct character encoding.
- D. Internet Explorer is not set as the default browser on the agent's computer.
正解: C
質問 35
The Alarm Monitor shows events that occur on the CCMS. Events displayed in the Alarm Monitor also appear in the Windows Event Viewer.
The Alarm Monitor automatically starts when you log into which utility?
- A. Contact Center Server Utility
- B. Contact Center Manager Utility
- C. Process Monitor Utility
- D. Log Archiver Utility
正解: B
質問 36
You want to install the Service Packs on Avaya Aura Contact Center (AACC) co-resident server that contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control Toolkit (CCT). You have downloaded the Service Packs from the Avaya website.
How can the Service Packs be installed using the Avaya Update Manager?
- A. Copy all Service Pack files to the folder that was used to install the previous set of Service Packs and then start the Contact Center Patch Manager. The previous folder will be scanned automatically and all new Service Packs will be offered for installation.
- B. Browse for the top-level folder that contains all folders where Service Pack files are located, click on install and then click scan for updates to locate all Service Packs. The selected folder and all folders underneath it will be scanned, the new Service Packs will be offered for installation.
- C. Add the folder containing each patch to the patch directory list in the Avaya Update Manager and then click Scan for updates to locate all Service Packs. The selected folders will be scanned, and the new Service Packs will be offered for installation.
- D. Copy all Service Pack files to D:\Avaya\servicePacks and then start the Contact Center Patch Manager.
The new Service Packs will be automatically detected and offered for installation.
正解: B
質問 37
You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account.
Which utility can user to verify what accounts have been created and mapped on the CCMA server?
- A. CCMA >User agent
- B. Manager Administration configuration > CCMA User Migration
- C. Manager Administration > User accounts
- D. CCMA > User Logins
正解: A
質問 38
The Avaya Grep tool is used to search log files for Call Events for a given Contact Center Call ID.
Which three types of report output does Avaya Grep generate? (Choose three.)
- A. Call Properties Report
- B. Summary Log file
- C. Event Report
- D. Sip Sequence Report
- E. Summary Report
正解: B,D,E
解説:
Explanation
By default, Avaya Grep generates three types of output: * a summary log file, for each log file you selected to search, with only the messages matching the search criteria you entered * a summary report, which records the search parameters you entered, and highlights all the warning or error messages encountered in the search * a sip sequence report, which shows a ladder diagram of the call flow along with the list of detailed messages
https://downloads.avaya.com/css/P8/documents/100178607
質問 39
The Application Event Log contains events generated by installed application and software such as the AACC component. Most AACC component log entries in the Application Event log.
What is the AACC Application source type for contact center manager server (CCMS) core services and the License manager?
- A. service control Manager
- B. SC
- C. Ngen
- D. servicing
正解: D
質問 40
You are in the process of troubleshooting the Contact Center License Manager.
You must confirm that the server identified in the Contact Center License Manager Registry key matches the Contact Center License Manager server configured in which utility?
- A. Access and partition Manager
- B. Contact center Management
- C. Multimedia Administration Tool
- D. server configuration
正解: A
質問 41
Refer to the Exhibit.
Which communication protocol is used between the Avaya Aura Session Manager (ASM) and the Avaya Aura Contact Center (AACC)?
- A. AML
- B. TLS
- C. H.323
- D. SIP
正解: B
質問 42
If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)
- A. Verify that each Media Server (AAMS) is associated with a least one Target Media Server (AAMS).
- B. Confirm recordings have been uploaded to the CCMS.
- C. Verify that each Media server (AAMS) is associated with a least one target Media server (AAMS).
- D. From CCMA > Configuration > Media services and Routes, ensure that the treatment address includes the correct SIP context for the ANNC, CONF and DIALOG services.
- E. From CCMA > Contact Management, ensure that the treatment address includes the correct SIP context for the ANMC, CONF and DIALOG services.
正解: A,D,E
質問 43
Which three statements regarding an Avaya Aura Media serve (AAMS) high availability (HA) solution are true? (Choose three.)
- A. Either the primary server or backup server can be in the active state, or the other AAMS server will be in the standby state.
- B. All SIP signaling and RTP streams will go to the Active server.
- C. The AAMS notifies Avaya Aura contact (AACC) through port 57012 that an AAMS failover has occurred.
- D. All SIP signaling and RTP streams will go to the active and standby server.
正解: A,B,D
質問 44
You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database.
What is the first step in creating the connection to the database?
- A. Click on AACC-DATABASE-CCMS
D .Click on Startup - B. Click on Connect to
- C. Click on Aliases
正解: C
質問 45
The Avaya Aura Contact Center installer initiates a series of individual application installations, with each one creating its own log file.
If an application installation fails, which directory provides detailed logs on the installation failure?
- A. C: Avaya\Logs\Sysops\MSiLogs\ContactCenterManagerAdministration
- B. C:Avaya\Logs\Sysops\MSiLogs
- C. C: Avaya\Logs\Sysops\UniversalInstall
- D. C: Avaya\Logs\Sysops\MSiLogs\InstallLogs
正解: B
解説:
Explanation
https://downloads.avaya.com/css/P8/documents/100142076
質問 46
Which Windows Event Viewer folder contains Communications Control Toolkit (CCT) audit, error, and security log files?
- A. Windows Event Viewer\Windows Logs\Security
- B. Windows Event Viewer\Performance\Logs
- C. Windows Event Viewer\Windows Logs\System
- D. Windows Event Viewer\Applications and Services Logs
- E. Windows Event Viewer\Windows Logs\Applications
正解: D
質問 47
Avaya Aura Contact Center supports implementing Secure Real-Time Transport Protocol (SRTP) for voice contacts within the Contact Center. SRTP is an extension to the Real-Time Transport Protocol (RTP) to support secure real-time communications. The primary use of SRTP is to encrypt and authenticate voice over IP on the network.
Before implementing SRTP in Contact Center, you must have TLS on which three links? (Choose three.)
- A. Communication Manager (CM) to Contact Center
- B. Agent telephones to Communication Manager (CM)
- C. Contact Center to Avaya Aura Media Server (AAMS)
- D. Session Manager (ASM) to Contact Center
正解: B,C,D
解説:
Explanation
https://downloads.avaya.com/css/P8/documents/100178588
質問 48
You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account.
Which utility can user to verify what accounts have been created and mapped on the CCMA server?
- A. Manager Administration configuration > CCMA User Migration
- B. CCMA > User agent
- C. Manager Administration > User accounts
- D. CCMA > User Logins
正解: B
質問 49
You are experiencing issues with voice treatments being played to callers. You believe there may be a problem with the co-resident Avaya Aura Server (AAMS).
Where would you go to find AAMS related errors?
- A. Alarm Viewer in the AAMS server utility
- B. Windows Application Event Log on the AAMS
- C. Alarms page in the system status section of the AAMS Element Manager
- D. Event logs located in D:\Avaya\Logs\MAS on the AAMS
正解: C
質問 50
Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g.
Email, IM, Outbound, Web Chat, and etc.)?
- A. CCMA > Multimedia
- B. Multimedia Dashboard
- C. Multimedia Administrator
- D. CCMM Database Logging
正解: A
質問 51
When viewing the Multimedia Dashboard, the CCMM Contacts by type section displays status counts for which multimedia contact States? (Choose three.)
- A. Waiting
- B. Abandoned
- C. Closed
- D. Oldest
- E. New
正解: A,B,E
質問 52
In a sip-enabled Avaya Aura Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?
- A. Contact center Media services
- B. Avaya Aura Media server
- C. SIP Gateway manager
- D. Session Manager
正解: A
質問 53
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