あなたを合格させるITIL-4-Foundationお手軽に試験合格リアルITIL-4-Foundation練習問題集で更新されたのは2022年02月27日
2022年最新の実際に出ると確認されたで無料ITIL ITIL-4-Foundation試験問題
ITIL ITIL-4-Foundation 認定試験の出題範囲：
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| トピック 2 |
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質問 202
Which practice makes new services available for use?
- A. IT asset management
- B. Change enablement
- C. Release management
- D. Deployment management
正解: C
質問 203
Which dimension of service management considers the workflows and controls needed to deliver services?
- A. Value streams and processes
- B. Information and technology
- C. Organization and people
- D. Partners and suppliers
正解: A
解説:
Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-four-dimensions-it-service-management
質問 204
Which is a use of a continual improvement register?
- A. Selecting the right method, model or technique for identifying improvements
- B. Planning changes, assisting in communication, avoiding conflicts, and assigning resources
- C. Tracking and managing improvement ideas from identification through to final action
- D. Describing the services designed to meet the needs of a consumer group
正解: C
質問 205
Which Practice includes management of workarounds and known errors?
- A. Incident management
What is problem management?
The purpose of problem management is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors.
Problems are related to incidents, but it is important to differentiate them in the way they are managed:
Incidents have an impact on users or business processes, and must be resolved so that normal business activity can take place.
Problems are the causes of incidents therefore they require investigation and analysis to identify the causes, develop workarounds, and recommend longer-term resolution. This reduces the number and impact of future incidents. - B. Problem management
- C. Monitoring and event management
- D. Service configuration management
正解: B
質問 206
Which statement about the 'change enablement' practice is CORRECT?
- A. Assessment and authorization of normal changes should be expedited to ensure they can be implemented quickly
- B. Normal changes are triggered by the creation of a change request which can be created manually or automated
- C. Standard changes are those that need to be scheduled, assessed and authorized following a standard process
- D. There should be a separate change authority for standard changes which includes senior managers who understand the risks involved
正解: B
質問 207
Which TWO statements about an organization's culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization
- A. 2 and 3
- B. 1 and 4
- C. 1 and 2
- D. 3 and 4
正解: B
質問 208
Which TWO statements about the 'service request management' practice are CORRECT?
1. Service requests are part of normal service delivery
2. Complaints can be handled as service requests
3. Service requests result from a failure in service
4. Normal changes should be handled as service requests
- A. 1 and 4
- B. 2 and 3
- C. 1 and 2
- D. 3 and 4
正解: C
質問 209
Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?
- A. Service desk
- B. Service request management
- C. Service level management
- D. Service configuration management
正解: C
質問 210
An SLA is a service level agreement.
Which describes the 'watermelon SLA' effect?
- A. SLA targets change very frequently, so that each report includes new measures and trends cannot be analyzed.
- B. The metrics in an SLA are focused on internal measures, so that reports show everything is good, while the customer is not satisfied.
- C. Introducing SLAs for a service enables customer to see that the service provider is doing a really good job, so this improves satisfaction.
- D. A single SLA defines target service levels for multiple customer, so every customer sees reports about other customers' experiences.
正解: B
質問 211
Which ITIL concept helps an organization to make good decisions?
- A. Service value chain
- B. Guiding principles
- C. Practices
- D. Four dimensions of service management
正解: B
質問 212
Which is intended to help an organization adopt and adapt ITIL guidance?
- A. The guiding principles
- B. The four dimensions of service
- C. Practices
- D. The service value chain
正解: A
質問 213
Which statement about the 'continual improvement model' is CORRECT?
- A. The flow of the model helps organizations to link improvements to its goals
- B. The model is applicable to only certain parts of the service value system
- C. Organizations should work through the steps of the model in the sequence in which they are presented
- D. Organizations should use an additional model or method to link improvements to customer value
正解: A
質問 214
What is a problem?
- A. An addition or modification that could have an effect on services
- B. Any change of state that has significance for the management of a configuration item
- C. An unplanned reduction in the quality of a service
- D. A cause or potential cause of one or more incidents
正解: D
質問 215
Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions m service quality?
- A. Incident management
- B. Service level management
- C. Continual improvement
- D. Change enablement
正解: A
質問 216
Which practice owns and manages issues, queries and requests from users?
- A. Problem management
- B. Change control
- C. Service desk
- D. Incident management
正解: C
質問 217
Which practice provides visibility of the organization's services by capturing and reporting on service performance?
- A. Service desk
- B. Service request management
- C. Service level management
- D. Service configuration management
正解: C
質問 218
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ITIL-4-Foundation試験問題、リアルITIL-4-Foundation練習問題集：https://drive.google.com/open?id=1-W1zXCDDTar7HtRW5DffviUWYVES0Me3