ITIL-4-Foundationブレーン問題集リアル試験最新問題2023年04月09日には505問題
最新ITIL-4-FoundationのPDF問題集リアル無料テスト本日更新です
ITIL 4 Foundation試験は、60分以内に回答する必要のある40問の選択問題から構成されています。この試験の合格基準は65％であり、試験に合格した候補者はITIL 4 Foundation認定資格を受け取ることができます。この認定資格は、ITサービス管理の専門知識を示し、キャリアの見通しを向上させるための素晴らしい方法です。また、これは、ITIL認定資格をさらに取得するための堅固な基礎を提供します。
ITIL 4 Foundation認定試験は、ITサービス管理における個人の専門知識を検証する、世界的に認知された資格です。ITIL（情報技術基盤ライブラリ）は、ITサービス管理のためのベストプラクティスのフレームワークであり、ビジネスのニーズに合わせてITサービスを整合させます。ITIL 4 Foundation認定試験は、ITIL 4フレームワークとキーの概念、原則、および慣行に関する個人の知識をテストするように設計されています。
質問 # 86
Which function is responsible for the management of a data centre?
- A. Technical management
- B. Facilities management
- C. Application management
- D. Service desk
正解：B
解説：
Explanation
D18912E1457D5D1DDCBD40AB3BF70D5D
質問 # 87
What is the PRIMARY use of a change schedule?
- A. To manage emergency changes
- B. To plan changes and help avoid conflicts
- C. To support the 'incident management' practice and improvement planning
- D. To manage standard changes
正解：B
質問 # 88
What is an IT asset?
- A. Any financially valuable component that can contribute to delivery of an IT product or service
- B. Any component that needs to be managed in order to deliver a service
- C. A request from a user that initiates a service action
- D. The removal of anything that could have a direct or indirect effect on services
正解：A
質問 # 89
Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?
- A. Error control
- B. Problem control
- C. Problem identification
- D. Problem analysis
正解：A
解説：
Error control also regularly re-assesses the status of known errors that have not been resolved, taking account of the overall impact on customers and/or service availability, and the cost of permanent resolutions, and effectiveness of workarounds
https://www.bmc.com/blogs/itil-problem-management/#:~:text=Error%20control%20also%20regularly%20re,resolutions%2C%20and%20effectiveness%20of%20workarounds.
質問 # 90
What is typically needed to assign complex incidents to support groups?
- A. A change schedule
- B. A self-help tool
- C. The incident category
- D. The incident priority
正解：C
質問 # 91
Which statement about managing incidents is CORRECT?
- A. The 'incident management' practice should use a single process regardless of the impact of the incident
- B. Low impact incidents should be resolved efficiently so the resource required is reduced
- C. Low impact incidents should be resolved efficiently, making logging unnecessary
- D. Incidents with the lowest impact should be resolved first
正解：B
質問 # 92
Which is an activity of the 'problem management' practice?
- A. Authorization of changes to resolve the cause of problems.
- B. Prioritization of problems based on the risk that they pose
- C. Restoration of normal service operation as quickly as possible
- D. Resolution of incidents in a time that meet customer expectations
正解：B
質問 # 93
Which is an example o' a service request?
- A. A request to implement a security patch
- B. A request tor access to a file
- C. A request to investigate the cause of an incident
- D. A request for normal operation to be restored
正解：B
質問 # 94
What should a release policy include?
- A. The naming convention and expected frequency of each type of release
- B. The naming convention for all configuration items (CI) recorded in the configuration management system (CMS)
- C. The process owner and process manager for each type of release
- D. The roles and responsibilities for incident and problem resolution
正解：A
質問 # 95
Which is described by the 'organizations and people' dimension of service management?
- A. Contracts and agreements
- B. Inputs and outputs
- C. Communication and collaboration
- D. Workflows and controls
正解：C
解説：
The organizations and people dimension sets out the people aspects of service management to be considered when designing, operating and changing service offerings. People include employees, managers, executives, customers, supplier employees, or anybody else who is involved in the creation or consumption of services.
https://assyst.ifs.com/blog/itil4-organizations-and-people#:~:text=The%20organizations%20and%20people%20dimension%20sets%20out%20the%20people%20aspects,creation%20or%20consumption%20of%20services.
質問 # 96
Which two practices interact the MOST with the service desk practice?
- A. Incident management and service request management
- B. Change enablement and incident management
- C. Deployment management and change enablement
- D. Service request management and deployment management
正解：A
質問 # 97
Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?
- A. Detection
- B. Categorization
- C. Escalation
D18912E1457D5D1DDCBD40AB3BF70D5D - D. Prioritization
正解：B
質問 # 98
Which of the four dimensions include, the knowledge bases needed to deliver and manage services?
- A. Partners and suppliers
- B. Information and technology
- C. Organizations and people
- D. Value streams and processes
正解：B
解説：
Explanation
This includes the information and technology needed to deliver services (servers, storage, networks, databases, etc.) as well as the information and technology needed to manage those services (ITSM tools, knowledge bases, configuration information, etc.).
https://www.sysaid.com/blog/entry/everything-you-officially-need-to-know-about-itil-4
質問 # 99
How should an organization include third-party suppliers in the continual improvement of services?
- A. Ensure suppliers include details of their approach to service improvement in contracts
- B. Ensure that all supplier problem management activities result in improvements
- C. Require evidence that the supplier implements all improvements using project management practices
- D. Require evidence that the supplier uses agile development methods
正解：A
質問 # 100
Which term is used to describe removing something that could have an effect on a service?
- A. An incident
- B. A change
- C. A problem
- D. An IT asset
正解：B
解説：
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on services
https://www.bmc.com/blogs/itil-change-enablement/#:~:text=A%20change%20is%20defined%20as,or%20indirect%20effect%20on%20services.
質問 # 101
Which BEST describe the focus of the 'think and work holistically' principle?
- A. Considering the existing organizational assets before building something new
- B. Integrating an organization's activities to deliver value
- C. Eliminating unnecessary steps to deliver valuable outcomes
- D. Breaking down large initiative into smaller pieces of work
正解：B
解説：
Think and work holistically
No service, practice, process, department, or supplier stands alone. The outputs that the organization delivers to itself, its customers, and other stakeholders will suffer unless it works in an integrated way to handle its activities as a whole, rather than as separate parts.
https://www.bmc.com/blogs/itil-guiding-principles/#:~:text=5.,rather%20than%20as%20separate%20parts.
質問 # 102
Which practice is responsible for moving new or changed components to live or other environments?
- A. Release management
- B. Change enablement
- C. Supplier management
- D. Deployment management
正解：D
解説：
Explanation/Reference: https://www.sysaid.com/blog/entry/itil-4-practices-whats-new-and-changed
質問 # 103
Which statement about service offerings is CORRECT?
- A. Each service should be described to consumers as a single service offering
- B. The same product can be used as a basis for more than one service offering
- C. Service offerings include the transfer of goods from the consumer to the prowler
- D. Service offerings describe how providers and consumers cooperate to co-create value
正解：B
質問 # 104
Which statement about the service value chain is CORRECT?
- A. The service value chain uses value streams to describe a combination of consumers and providers
- B. Each value chain activity uses different combinations of practices to convert inputs into outputs
- C. The service value chain converts value into demand
- D. Each value chain activity identifies a requirement for resources from an external supplier
正解：B
質問 # 105
Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?
- A. Detection
- B. Categorization
- C. Prioritization
- D. Escalation
正解：B
質問 # 106
What is a change schedule PRIMARILY used for?
- A. To help plan, authorize and schedule emergency changes
- B. To publish a list of service requests that users can select
- C. To help plan changes, assist in communication and avoid conflicts
- D. To ensure that a single change authority reviews every change
正解：C
質問 # 107
Which two practices use workarounds?
- A. Change enablement and continual improvement
- B. Incident management and continual improvement
- C. Change enablement and problem management
- D. Problem management and incident management
正解：D
質問 # 108
What is defined as an unplanned interruption or reduction in the quality of a service?
- A. A problem
- B. An incident
- C. An event
- D. A change
正解：B
質問 # 109
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ITIL-4-Foundation（ITIL 4 Foundation）試験は、ITプロフェッショナルがITIL 4フレームワークの知識と理解を証明するための重要な認定試験です。この試験に合格することで、候補者はITIL 4フレームワークにおける熟練度を証明し、ITサービスマネジメント業界でのキャリアの見通しを向上させることができます。
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