[2022年03月] 無料ITIL-4-Foundation試験問題をゲット！ITIL-4-Foundation実際の無料試験問題
検証済みのITIL-4-Foundation問題集と430格別な問題
質問 218
What is a change schedule used for?
- A. To help authorize standard changes
- B. To help assign a change authority
- C. To help manage normal changes
- D. To help plan emergency changes
正解: C
質問 219
Which includes governance, management practices, and continual improvement?
- A. The 'value stream and processes' dimension
- B. The 'deliver and support' value chain activity
- C. The service value system
- D. The 'focus on value' guiding principle
正解: C
質問 220
Which practice requires skills and competencies related to business analysis, supplier management and relationship management?
- A. Monitoring and event management
- B. IT asset management
- C. Service level management
- D. Incident management
正解: C
質問 221
How do all value chain activities transform inputs to outputs?
- A. By using a combination of practices
- B. By using a single functional team
- C. By implementing process automation
- D. By determining service demand
正解: A
質問 222
Which is an example of improving service utility using service management automation?
- A. Pre-determined routing of a service request
- B. Reducing the time to compile service data
- C. Monitoring service availability
- D. Faster resource allocation
正解: D
質問 223
Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?
- A. Escalation
- B. Detection
- C. Categorization
- D. Prioritization
正解: C
解説:
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質問 224
Which action is performed by a service provider?
- A. Requesting required service actions
- B. Ensuring access to agreed resources
- C. Receiving of the agreed goods
- D. Authorizing budget for service consumption
正解: B
解説:
Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/it-service-management-concepts
質問 225
Which is handled as a service request?
- A. A compliment about an IT support team
- B. An emergency change to implement a security patch
- C. An investigation to identify the cause of an incident
- D. The failure of an IT service
正解: D
質問 226
What are guiding principles?
- A. A description of one or more services that help address the needs of a target consumer group
- B. Recommendations that help an organization when adopting a service management approach
- C. A set of interconnected activities that help an organization deliver a valuable service
- D. A set of specialized organizational capabilities for enabling value for customers
正解: B
質問 227
Which is an important principle of communication in service operation?
- A. It is stored in the configuration management system
- B. Meetings are always the best method of communication
- C. Information should always be communicated
- D. It has an intended purpose or a resultant action
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正解: D
質問 228
Identify the missing word in the following sentence.
A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services
- A. problem
- B. configuration item
- C. change
- D. risk
正解: C
質問 229
Which guiding principle recommends coordinating all dimensions of service management?
- A. Keep it simple and practical
- B. Start where you are
- C. Think and work holistically
- D. Progress iteratively with feedback
正解: C
質問 230
What does the 'service request management' practice depend on for maximum efficiency?
- A. Processes and procedures
- B. Self-service tools
- C. Compliments and complaints
- D. Incident management
正解: A
質問 231
Which service level metrics are BEST for measuring user experience?
- A. Single system-based metrics
- B. Metrics linked to defined outcomes
- C. Metrics for the percentage of uptime of a service
- D. Operational metrics
正解: B
質問 232
Which is NOT a structure of service desk that is described in the ITIL service operation guidance?
- A. Outsourced
- B. Centralized
- C. Local
- D. Virtual
正解: A
質問 233
Which is an objective of the design coordination process?
- A. To assess and evaluate all changes and their impact on service designs
- B. To produce service design packages and ensure they are handed over to service transition
- C. To document the initial structure and relationship between services and customers
- D. To gather and document new service level requirements from the customer
正解: B
解説:
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質問 234
Where should all master copies of controlled software and documentation be stored?
- A. In the definitive security library
- B. In the definitive media library
- C. In the definitive capacity library
- D. In the definitive production library
正解: B
質問 235
Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?
- A. Problem management
- B. Change enablement
- C. Service configuration management
- D. Information security management
正解: D
質問 236
What is NOT within the scope of service catalogue management?
- A. Interfaces between all services and supporting services
- B. Interfaces between the service catalogue and service portfolio
- C. Contribution to the definition of services
- D. Fulfilment of business service requests
正解: D
質問 237
Which guiding principle recommends standardizing and streamlining manual tasks?
- A. Optimize and automate
- B. Collaborate and promote visibility
- C. Focus on value
- D. Think and work holistically
正解: A
質問 238
Which practice is most likely to benefit from the use of chatbots?
- A. Service desk
- B. Service level management
- C. Continual improvement
- D. Change enablement
正解: A
質問 239
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