[2022年03月23日] 最新ITIL-4-Foundation試験問題集には高得点で一発合格
無料提供中ITIL-4-Foundationブレーン問題集とITIL-4-Foundationリアル試験問題
ITIL ITIL-4-Foundation 認定試験の出題範囲：
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質問 191
What is a definition of a problem?
- A. Any change of state that has significance for the management of a configuration item (CI)
- B. An unplanned interruption to a service, or reduction in the quality of a service
- C. An incident for which a full resolution is not yet available
- D. A cause, or potential cause, of one or more incidents
正解: D
質問 192
Which practice requires skills and competencies related to business analysis, supplier management and relationship management?
- A. IT asset management
- B. Service level management
- C. Incident management
- D. Monitoring and event management
正解: B
解説:
Reference: https://advisera.com/20000academy/blog/2019/06/17/sfia-and-itil-a-winning-combination-for-it- businesses/
質問 193
What are the types of asset management?
- A. Operational and technical management
- B. IT asset management and technical management
- C. IT asset management and software asset management
- D. Operational management and IT asset management
正解: C
質問 194
Which practices are typically involved in the implementation of a problem resolution?
1. Continual improvement
2. Service request management
3. Service level management
4. Change control
- A. 3 and 4
- B. 2 and 3
- C. 1 and 2
- D. 1 and 4
正解: D
質問 195
In which situation will incident management USUALLY use a separate process?
- A. For low impact incidents
- B. Where no target resolution time exists
- C. Where the cause must be diagnosed
- D. For information security incidents
正解: D
質問 196
Which describes the 'plan' value chain activity?
- A. It ensures continual improvement of products, services, and practices across all value chain activities
- B. It ensures that service components are available when and where they are needed, and meet agreed specifications
- C. It ensures a shared understanding of the current status and vision for all products and services across the organization
- D. It ensures that services are delivered and supported according to agreed specifications and stakeholders expectations
正解: C
質問 197
Which is the CORRECT explanation of the 'R' role in a RACI matrix?
- A. This role is involved in providing knowledge and input
- B. This role ensures that activities are executed correctly
- C. This role has ownership of the end result
- D. This role ensures the flow of information to stakeholders
正解: C
質問 198
Which statement about the 'service desk1 practice is CORRECT?
- A. It needs a practical understanding of the business processes
- B. It investigates the cause of incidents
- C. It provides a link with stakeholders at strategic and tactical levels
- D. It carries out change assessment and authorization
正解: A
質問 199
Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity
assessments?
- A. Problem management
- B. Incident management
- C. Service request management
- D. Continual improvement
正解: D
質問 200
What is a definition of a problem?
- A. Any change of state that has significance for the management of a configuration item (CI)
- B. An unplanned interruption to a service, or reduction in the quality of a service
- C. An incident for which a full resolution is not yet available
- D. A cause, or potential cause, of one or more incidents
正解: D
解説:
Reference: https://www.bmc.com/blogs/itil-problem-management/
質問 201
Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].
- A. services
- B. elements
- C. values
- D. assets
正解: A
質問 202
Which of the following is included in the purpose of the 'continual improvement' printer?
- A. The establishment of Inks between the organization and its stakeholders at strategic and tactical levels
- B. The reduction of the likelihood and impact of incidents
- C. The restoration of normal service operation as quickly as possible
- D. The alignment of the organization's practices and services with changing business needs
正解: D
質問 203
Which term is used to describe the prediction and control of income and expenditure within an organization?
- A. Accounting
- B. Charging
- C. Governance
- D. Budgeting
正解: D
質問 204
What is the MAIN benefit of 'problem management'?
- A. Maximizing the number of successful changes
- B. Restoring normal service as quickly as possible
- C. Managing workarounds and known errors
- D. Reducing the number and impact of incidents
正解: C
質問 205
Which guiding principle describes the importance of doing something, instead of spending a long time analysing different options?
- A. Progress iteratively with feedback
- B. Optimize and automate
- C. Focus on value
- D. Start where you are
正解: A
質問 206
Which TWO statements about an organization's culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization
- A. 3 and 4
- B. 2 and 3
- C. 1 and 2
- D. 1 and 4
正解: D
質問 207
Which helps to streamline the fulfilment of service requests?
- A. Eliminating service requests which have complex workflows
- B. Separating requests relating to service failures from the degradation of services
- C. Creating new workflows for every service request
- D. Understanding which service requests can be accomplished with limited approvals
正解: D
質問 208
Identify the missing words in the following sentence.
The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives.
- A. 'focus on value' guiding principle
- B. 'service request management' practice
- C. four dimensions of service management
- D. service value system
正解: D
質問 209
Which statement about problems is CORRECT?
- A. Problems are not related to incidents.
- B. Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis.
- C. Problems must be resolved quickly in order to restore normal business activity.
- D. Problem prioritization involves risk assessment.
正解: D
質問 210
Which is a purpose of release management?
- A. To move hardware and software to live environments
- B. To handle user-initiated service requests
- C. To make new and changed services available for use
- D. To protect the organization's information
正解: C
質問 211
Which is an important principle of communication in service operation?
- A. It has an intended purpose or a resultant action
D18912E1457D5D1DDCBD40AB3BF70D5D - B. It is stored in the configuration management system
- C. Meetings are always the best method of communication
- D. Information should always be communicated
正解: A
質問 212
Which is described by the 'organizations and people' dimension of service management?
- A. Contracts and agreements
- B. Inputs and outputs
- C. Communication and collaboration
- D. Workflows and controls
正解: C
質問 213
Which role approves the cost of services?
- A. Sponsor
- B. Change authority
- C. Customer
- D. User
正解: A
質問 214
What helps diagnose and resolve a simple incident?
- A. The use of scripts
- B. Rapid escalation
- C. Problem prioritization
- D. Formation of a temporary team
正解: A
質問 215
Which is a low risk change that has been pre-approved so that no additional authorization is needed?
- A. A standard change
- B. A change model
- C. A normal change
- D. An emergency change
正解: A
質問 216
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