更新された2024年01月テストエンジンに練習ITIL-4-Foundationテスト問題
ITIL-4-Foundationリアル試験問題テストエンジン問題集トレーニングには505問あります
質問 # 88
Which action is performed by a service provider?
- A. Authorizing budget for service consumption
- B. Requesting required service actions
- C. Receiving of the agreed goods
- D. Ensuring access to agreed resources
正解：D
質問 # 89
Which of the following is the MOST important 'or effective incident management?
- A. A variety of access channels
- B. Automated pipelines
- C. Collaboration tools and techniques
- D. Balanced scorecard review
正解：C
質問 # 90
Which TWO are important aspects of the 'service request management' practice?
1. Standardization and automation
2. Providing a variety of channels for access
3. Establishing a shared view of targets
4. Policies for approvals
- A. 1 and 2
- B. 3 and 4
- C. 1 and 4
- D. 2 and 3
正解：C
解説：
Explanation/Reference: https://www.bmc.com/blogs/itil-service-request-management/
質問 # 91
Which statement about a 'continual improvement register' is CORRECT?
- A. It should be used to capture user demand
- B. There should only be one for the whole organization
- C. It should be re-prioritized as ideas are documented
- D. It should be managed at the senior level of the organization
正解：C
質問 # 92
Which practice has the purpose of ensuring that the organization's suppliers and their performance and managed appropriately to support the provision of seamless, quality products and services?
- A. Service management
- B. Supplier management
- C. Release management
- D. Relationship management
正解：B
質問 # 93
Which statement about change authorization is CORRECT?
- A. Centralizing change authorization to a single person is the most effective means of authorization
- B. Standard changes are high risk and should be authorized by the highest level of change authority
- C. The authorization of normal changes should be expedited to ensure they can be implemented quickly
- D. A change authority should be assigned to each type of change and change model
正解：D
質問 # 94
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
- A. Standardization of practices and services
- B. Understanding the current state and identifying what can be reused
- C. Understanding the customer's perception of value
- D. The ability to discover and respond to failure earlier
正解：C
質問 # 95
What is the purpose of service level management?
- A. To obtain/build activity that ensures the service components are available when and where they are needed and meet agreed specifications.
- B. To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels.
- C. To track and manage improvement ideas from identification to final action, organizations use a database or structured document called a continual improvement register (CIR).
- D. To ensure that all current and planned IT services are delivered to agreed achievable targets.
正解：D
質問 # 96
Which is the CORRECT of the 'R' role in a RACI matrix?
- A. This role is involved in providing knowledge and input
- B. This role ensures the flow of information to stakeholders
- C. This role has ownership of the end result
- D. This role ensures that activities are executed correctly
正解：C
質問 # 97
Which practice handles all pre-defined user-initiated service actions?
- A. Incident management
- B. Service level management
- C. Deployment management
- D. Service request management
正解：D
質問 # 98
What should a release policy include?
- A. The roles and responsibilities for incident and problem resolution
- B. The process owner and process manager for each type of release
- C. The naming convention and expected frequency of each type of release
- D. The naming convention for all configuration items (CI) recorded in the configuration management system (CMS)
正解：C
質問 # 99
Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?
- A. Change control
- B. Monitoring and event management
- C. Release management
- D. Relationship management
正解：A
質問 # 100
A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?
- A. Incident management
- B. Change enablement
- C. Service request management
- D. Service Request management
正解：A
解説：
Incident management is typically closely aligned with the service desk, which is the single point of contact for all users communicating with IT. When a service is disrupted or fails to deliver the promised performance during normal service hours, it is essential to restore the service to normal operation as quickly as possible.
https://www.bmc.com/blogs/itil-v3-incident-management/
質問 # 101
An SLA is a service level agreement.
Which describes the 'watermelon SLA' effect?
- A. Introducing SLAs for a service enables customer to see that the service provider is doing a really good job, so this improves satisfaction.
- B. The metrics in an SLA are focused on internal measures, so that reports show everything is good, while the customer is not satisfied.
- C. A single SLA defines target service levels for multiple customer, so every customer sees reports about other customers' experiences.
- D. SLA targets change very frequently, so that each report includes new measures and trends cannot be analyzed.
正解：B
解説：
Reference: https://www.bmc.com/blogs/itil-service-level-management/
質問 # 102
Which activity contributes to the 'where are we now?' step of the 'continual improvement' model?
- A. Defining the improvement plan
- B. Understanding the business mission
- C. Executing improvement actions
- D. Performing baseline assessments
正解：D
質問 # 103
Which function is responsible for the management of a data centre?
- A. Service desk
- B. Facilities management
- C. Technical management
- D. Application management
正解：B
質問 # 104
Which practice has a purpose that deludes maximizing the number of successful additions modifications, or removals of anything that could have an effect on a service?
- A. Incident management
- B. Service request management
- C. Service desk
- D. Change enablement
正解：D
質問 # 105
Which is considered by the 'partners and suppliers' dimension?
- A. Using artificial intelligence
- B. Defining controls and procedures
- C. Using formal roles and responsibilities
- D. Working with an integrator to manage relationships
正解：D
質問 # 106
Which helps to streamline the fulfilment of service requests?
- A. Creating new workflows for every service request
- B. Eliminating service requests which have complex workflows
- C. Understanding which service requests can be accomplished with limited approvals
- D. Separating requests relating to service failures from the degradation of services
正解：C
質問 # 107
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