更新済みの2022年09月 Field-Service-Lightning-Consultant試験練習テスト問題
検証済みField-Service-Lightning-Consultant問題集と解答100%一発合格保証で更新された問題集
質問 23
A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?
- A. Deliver Service Report, update record, sync device, capture signature.
- B. Capture signature, sync device, update record, deliver Service Report.
- C. Deliver Service Report, capture signature, update records, sync device.
- D. Capture signature, update record, sync device, deliver Service Report.
正解: D
質問 24
Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?
- A. Reschedule the Service Appointment for later. (from mobile it can only be reschedule via chatter)
- B. Update the Service Appointment Status filed. (can't be done from mobile)
- C. Update the Service Appointment Chatter feed.
- D. Update the Service Appointment field "In Jeopardy" (its not a Service Appointment field)
正解: C
質問 25
Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?
- A. 100 contractors
100 contractors - B. 75 contractors
25 contractors - C. 25 contractors
- D. 25 contractors
100 contractors
正解: B
質問 26
Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.
- A. Adjust Scheduling Policy
- B. Customer Entitlements
- C. Knowledge Base
- D. Scheduling
- E. Dispatching
正解: A,C,E
質問 27
A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?
- A. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."
- B. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
- C. Drag and drop the Service Appointments to other available Resources and run Optimization.
- D. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
正解: C
質問 28
Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High' Choose 2 answers
- A. The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.
- B. The Scheduling Policy Used field is blank.
- C. Most service appointments have the same priority.
- D. The scheduling policy is producing too many candidates that qualify for each Service Appointment.
正解: C,D
質問 29
Which three overview cards does the Field Service mobile app provide as context to Technicians on upcoming Service Appointments? (Choose three.)
- A. Asset History
- B. Product Catalog
- C. Contact
- D. Site Details
- E. Address
正解: C,D,E
質問 30
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate.
Which two recommendations should a Consultant make? (Choose two.)
- A. Increase training to Field Service Technicians.
- B. Publish pre-release documentation on the Customer Community.
- C. Increase training to Sales Representatives.
- D. Publish training documentation in a closed Chatter group.
正解: A,B
質問 31
Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.
Which configuration should a Consultant recommend for the Scheduling Policy?
- A. Match Boolean
- B. Preferred Resources
- C. Required Resources.
- D. Match Fields
正解: A
質問 32
Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?
- A. Add Products to the Work Order Products Related List on the Work Type object.
- B. Add Products to the Work Order Products Related List on the Asset object.
- C. Add Products to the Products Required Related List on the Asset object.
- D. Add Products to the Products Required Related List on the Work Type object.
正解: D
質問 33
The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers
- A. Select a Service Appointment from the list and press the "Schedule" action.
- B. Select a Service Appointment from the list, press the "Change Status" action and "Dispatch."
- C. Select a Service Appointment from the list, press the "Edit" action and allocate the Resource.
- D. Select multiple Service Appointments from the list and bulk schedule them.
- E. Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot.
正解: A,B,D
質問 34
Universal Containers' (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?
- A. Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order.
- B. Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.
- C. Train Dispatchers to update the "Duration" field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.
- D. Create Knowledge Articles with the baseline durations for each Product. Train Service Technicians to associate the appropriate Knowledge Article, and then update the "Duration" field on the Work Order Line Item.
正解: A
質問 35
a customer makes one appointment for the sales department, and another
appointment for the service department. The tow appointments should be handled on the same day, but should be created as separate appointments. In addition, the technician must complete one appointment before starting the next. The agent wants to make sure these tow appointments are scheduled together and in sequence.
Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur?
Choose 3 answers
- A. The same resource and same day fields appear on the service appointments page layout.
- B. A dependency has been created between the two appointment and the start time are the same.
- C. The dependency type is set to start after finish and day on the service appointment in the dependency.
- D. The checkbox uses all-or-none scheduling for related appointments in field service setting is selected.
- E. The complex work visual force page is added to the service appointments page layout.
正解: C,D,E
質問 36
Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?
- A. Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
- B. Each Account will have a Service Appointment that will represent the work to be done at the customer site.
- C. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
- D. Each Asset will have a Service Appointment that will represent the work needed for each machine.
正解: C
質問 37
The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? (Choose three.)
- A. Select a Service Appointment from the list and press the "Schedule" action.
- B. Select a Service Appointment from the list, press the "Edit" action and allocate the Resource.
- C. Select multiple Service Appointments from the list and bulk schedule them.
- D. Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot.
- E. Select a Service Appointment from the list, press the "Change Status" action and "Dispatch. "
正解: A,C,E
質問 38
Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?
- A. Creating Entitlements for Cases and Work Orders must be separated.
- B. Managing page layouts and validation rules can be done in Salesforce Lightning.
- C. Creating Entitlements for Work Orders requires Lightning to be enabled.
- D. Managing page layouts and milestone trackers can be done in salesforce1.
正解: A
質問 39
Universal containers requires trained inspectors to make three site visits per year to inspect containers sites. These visits must be scheduled within 14 days of the inspection due date.
What are two ways s consultant can configure maintenance plans to meet the requirement? Choose 2 answer
- A. Associate a required skill called site visit to a maintenance plan.
- B. Auto-generate work orders with a 14-day Generation timeframe.
- C. Associate a work type called site visit to a maintenance plan.
- D. Auto-generate work orders with a 14-day Generation horizon.
正解: C,D
質問 40
universal containers wants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?
- A. Field history tracking on asset
- B. A custom installation date field on products consumed
- C. A work order related list on asset
- D. The standard installation date field on asset
正解: B
質問 41
Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?
- A. Work Orders with Work Order Line Items
- B. Work Orders with Service Appointments
- C. Service Appointments and Service Appointment Line Items
- D. Work Orders with Products Consumed
正解: A
質問 42
Universal Containers has identified a business process in which a Customer Support Agent reviews an existing Work Order and needs to associate an additional part to the order for the Technician to successfully complete the job.
How should a Consultant support this process?
- A. Add a new Product Required to the Work Order.
- B. Add a new Product Required to the Work Type. 2
- C. Add a new Product Consumed to the Work Rule. Seer
- D. Add a new Product Consumed to the Work Order.
正解: B
質問 43
Universal Containers is looking to implement Entitlement Management to meet the following requirements:
Any employee from the customer account is eligible for support. Specific purchased products are eligible for support. What Objects should be set up for Entitlement Management?
- A. Accounts and Service Contracts
- B. Contacts and Service Contracts
- C. Contracts and Assets
- D. Accounts and Assets
正解: A
質問 44
The org-wide default sharing for a service appointment is set to be private If service appointment is cancelled, which users will have visibility to record?
- A. Assigned resources, owners of service appointment and member of service territory
- B. Owner of service appointment and member of user territory
- C. Assigned resources, owner of service appointment and member of user territory
- D. Owner of service appointment and member of service territory
正解: B
質問 45
TheCFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.
- A. Custom Approval Process on Work Orders
- B. CustomValidation Rule on Work Orders
- C. Custom Work Order Escalation Rules
- D. Custom Work Order Status with Category
正解: B,D
質問 46
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?
- A. Field Service mobile app
- B. Salesforce Mobile
- C. Salesforce Touch
- D. Salesforce1
正解: D
質問 47
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