[2022年03月13日]Field-Service-Lightning-Consultant試験ブレーン問題集で学習注釈と理論
合格させるSalesforce Field-Service-Lightning-Consultantテスト練習テスト問題試験問題集
質問 159
Universal Containers UC wants to ensure that technicians enter required information only once when completing work orders on the field service lightning mobile app. The information entered by technicians need to also update the service appointment and the case that are associated to the work order.
What should consultant leverage to ensure the right data is captured from the field service lightning mobile app?
- A. Quick action on the work order and flow to update the case and service appointment
- B. Process builder on case to update the service appointment and work order
- C. Quick actions on cases, work orders and service appointment with required fields
- D. Lightning component with required field to update the case, work order and service appointment
正解: A
質問 160
Universal container want to offer customers a maintenance plan that provides 12 monthly checkups the customer will call to schedule each visit How should consultant configure the maintenance plan to meet the requirements
- A. Set frequency to 1 month; generation time frame 12; uncheck auto generate work order
- B. Set frequency to 1 month; generation time frame 0; Check auto generate work order
- C. Set frequency to 1 month; generation time frame 0; uncheck auto generate work order
- D. Set frequency to 1 month; generation time frame 12; Check auto generate work orderc
正解: C
質問 161
Which three objects are associated with the work type?
Choose 3 answers
- A. Article
- B. Resource
- C. Service appointment
- D. Skills
- E. Products
正解: A,D,E
質問 162
Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?
- A. Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
- B. Each Asset will have a Service Appointment that will represent the work needed for each machine.
- C. Each Account will have a Service Appointment that will represent the work to be done at the customer site.
- D. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
正解: D
質問 163
universal container (uc) is rolling out inventory management to better manage parts and inventory. UC wants to automatically associate certain parts and products to work orders on creations based on the work to be performed.
How should the Consultant meet this requirement?
- A. Add product to the products required related list on the work type object
- B. Add product to the work order products related list on the asset object
- C. Add product to the products required related list on the asset object
- D. Add product to the work order products related list on the work type object
正解: A
質問 164
Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer's account. What should a Consultant recommend to track these work requests?
- A. Work Orders only
- B. Cases, Work Orders, and Tasks
- C. Work Orders and Cases
- D. Cases Only
正解: C
質問 165
A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?
- A. service report
- B. service appointment
- C. work order
- D. work types
正解: D
質問 166
universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways a Consultant can configure maintenance plans to meet the requirements?
Choose 2 answers
- A. Auto generate work order with a 14 days generation horizon
- B. Auto generate work order with 14-day generation time frame
- C. Associate a required skill call site visits to maintain plans
- D. Associate work type called site to maintenance plan
正解: A,D
質問 167
Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.
- A. Create operating hours for the Service Resource.
- B. Create operating hours for the Service Territory.
- C. Create operating hours for the Service Appointment.
- D. Create operating hours for the Optimization Engine.
正解: A,B
質問 168
a customer makes one appointment for the sales department, and another
appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence.
Which three things should the consultant verify to ensure these requirements are simultaneous scheduling will occur?
Choose 3 answers
- A. The checkbox uses all-or-none scheduling for related appointments in field service setting is selected.
- B. The complex work visual force page is added to the service appointments page layout.
- C. The same resource and same day fields appear on the service appointments page layout.
- D. The dependency type is set to start after finish and day on the service appointment in the dependency.
- E. A dependency has been created between the two appointment and the start time are the same.
正解: A,B,D
質問 169
Universal Containers' (UC) Technicians identify and complete additional work when they are at a customer site. UC wants to track the additional work using the Salesforce Field Service mobile app.
How should the Consultant meet this requirement?
- A. Create a Visualforce page to create Work Order Line items. Add a Visualforce page to the Work Order Layout.
- B. Add the Work Order Line Item related list to the Work Order page to allow creation of additional line items.
- C. Add the Work Order related list to the account to allow creation of additional line items.
- D. Create a Quick Action to create a Work Order Line Item. Add a Quick Action to the Work Order Layout.
正解: B
質問 170
Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?
- A. Create two Service Appointments and schedule them to the same Resource.
- B. Create one Service Appointmentand schedule it to two different Resources.
- C. Create two Service Appointments, set the Related Service Appointment and Time Dependency.
- D. Create one Service Appointment with the total duration of the two jobs and assign two Resources.
正解: C
質問 171
Universal Containers (UC) wants to track the full lifecycle of their Cases. UC defines a Case as resolved when all interactions with the customer are complete. How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?
- A. Use Process Builder to close the Case when all Work Orders are closed.
- B. Use Workflow to close the Case when all Work Orders are closed.
- C. Use Process Builder to close the Case when the Work Order is created.
- D. Use Workflow to close the Case when the Work Order is dispatched.
正解: A
質問 172
Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer's location. What set of steps should a Consultant recommend to dispatch the technician?
- A. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
- B. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
- C. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
- D. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
正解: B
質問 173
Universal Containers provides multiple service types (i.e., Installation, Maintenance, Break/Fix, etc.). Each service requires a variety of skills and certifications in order for a resource to excel.
Which two configurations should a Consultant implement to meet this requirement? (Choose two.)
- A. Select the relevant Work Types for each Resource.
- B. Assign the appropriate Skills to Resources.
- C. Create Multiple Work Orders Line Items per service.
- D. Use Work Types with Required Skills.
正解: B,D
質問 174
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厳密検証されたField-Service-Lightning-Consultant問題集と解答でField-Service-Lightning-Consultant問題集と正解付き：https://www.goshiken.com/Salesforce/Field-Service-Lightning-Consultant-mondaishu.html
ベストField Service Lightning program学習ガイドField-Service-Lightning-Consultant試験：https://drive.google.com/open?id=14iAf2VqjBq6b8nht0V4hRLKJcIJrPOyL