無料でゲット！2023年最新のに更新されたSalesforce Field-Service-Lightning-Consultant試験問題と解答
Field-Service-Lightning-Consultant問題集PDFとテストエンジン試験問題
質問 52
A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.
- A. Build a report to view Inventory Transactions.
- B. Build a report using the Work Order inventory module.
- C. Build a report to view Products Consumed on Work Orders.
- D. Build a report using the Service Appointment Inventory module.
- E. Build a report to view Products Consumed on Work Order Line Items.
正解: A,C,E
質問 53
What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?
- A. Service Objectives and Work Types
- B. Service Levels and Work Rules
- C. Service Contracts and Service Levels.
- D. Service Objectives and Work Rules
正解: D
質問 54
Universal Containers wants to ensure that Service Appointments are only assigned to Resources who are Active. What configuration should a Consultant recommend for the Scheduling Policy?
- A. Preferred Resource
- B. Required Resource
- C. Match Fields
- D. Match Boolean
正解: D
質問 55
optimization for the Midwest is set to automatically run each night for the next three days. The dispatcher has noticed that the optimizer is leaving many service appointments unscheduled and has asked the consultant to troubleshoot the issue.
The consultant noticed that the optimization service run time per service appointment is set to low in field service settings.
Which two conditions should make the consultant consider setting the optimizer too?
high?
Choose 2 answers
- A. The scheduling policy is producing too many candidates that qualify for each service appointment
- B. The scheduling policy used field is blank
- C. The calculate travel and breaks field service setting is disabled for the service resource availability work rule.
- D. Most service appointment have the same priority
正解: A,D
質問 56
Universal Containers performs service which may require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s). What should be considered as part of this solution to ensure tasks are dispatched?
- A. Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.
- B. Work Order Line Items require a Service Appointment for a field technician to perform the work.
- C. Work Order Line Items require a Case for the field technician to perform the work.
- D. All Work Order Line items inherit the required Skills for the associated Asset.
正解: B
質問 57
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? Choose 2 answers.
- A. Increase training to Field Service Technicians
- B. Publish training documentation in a closed chatter group.
- C. Increase training to Sales Representatives.
- D. Publish pre-release documentation on the Customer Community.
正解: A,D
質問 58
Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request. How should a Consultant recommend tracking the work?
- A. Work Orders only
- B. Cases Only
- C. Cases and Work Orders
- D. Parent/Child Work Orders
正解: D
質問 59
Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products. What combination of Salesforce features should a Consultant recommend to support this use case?
- A. Assets and Entitlements.
- B. Assets and Service Contracts.
- C. Accounts and Service Contracts.
- D. Accounts and Assets
正解: A
質問 60
Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.
- A. Dispatching
- B. Customer Entitlements
- C. Scheduling
- D. Knowledge Base
- E. Adjust Scheduling Policy
正解: A,D,E
質問 61
one of the universal container customers allow maintenance only between 12:00 noon to 1:00 pm On which object should a consultant set operating Hours to meet this requirement?
- A. Service appointment
- B. Account
- C. Service territory number
- D. Service territories
正解: B
質問 62
Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.
- A. Create operating hours for the Optimization Engine.
- B. Create operating hours for the Service Territory.
- C. Create operating hours for the Service Appointment.
- D. Create operating hours for the Service Resource.
正解: B,D
質問 63
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.
What Price Book structure is recommended?
- A. Utilize the standard Price Book with pricing rules applied.
- B. Utilize a custom Price Book specific to each country.
- C. Utilize a custom Price Book with pricing rules applied.
- D. Utilize a standard Price Book specific to each country.
正解: B
解説:
Explanation
質問 64
universal containers is evaluating a strategy for reducing the cost of service using automated scheduling Which toe approaches will contribute to this goal?
Choose 2 answers
- A. reduced travel time per work order
- B. reduced overtime per work order
- C. reduced number of territories
- D. reduced work orders per shift
正解: A,B
質問 65
Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date. How can these certifications be manager on the Resource?
- A. Add the Resource Skill and remove from the Service Territory once expired.
- B. Add the Resource Skill and create Absence once expired.
- C. Add the Resource Skill and track certification using reminder.
- D. Add the Resource Skill as Time Phased.
正解: D
質問 66
A universal container customer is having issues with three containers at the customer's site. Each container is tracked as an asset on the customer's account Which two methods should Consultants recommend to ensure the service with each?
container can be handled independently?
- A. Add each asset to a separate work order. Create a service appointment for each a. work order.
- B. Add each asset to a separate work order line item. Create a service appointment for the work orders.
- C. Add each asset to a separate work order line item. Create a service appointment for each line items.
- D. Add each asset to a separate child work order. Create a service appointment for the parent work order.
正解: A,C
質問 67
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