2023年最新の有効なField-Service-Lightning-Consultantテスト解答とSalesforce試験PDF問題を試そう
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質問 # 79
Universal containers (UC) wants to deploy knowledge to its field team.
How should UC ensure its technicians can access knowledge articles offline?
- A. Use work types to assign associated articles to work order.
- B. Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.
- C. Write a workflow that associates articles to work orders based on a picklist on the work order.
- D. Create a custom Mobile App that syncs articles based on service appointment assignments.
正解：A
質問 # 80
Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?
- A. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
- B. Each Asset will have a Service Appointment that will represent the work needed for each machine.
- C. Each Account will have a Service Appointment that will represent the work to be done at the customer site.
- D. Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
正解：A
質問 # 81
Universal containers want to implement service legal agreements (SLA) for work Order.
Which three considerations should the consultant take into account?
- A. Milestones for the work orders can be set up from the metadata API
- B. Milestone of the work orders can be configured in setup.
- C. An entitlement process must be applied to both cases and work order
- D. A single milestone can be added to both case and work order entitlement processes.
- E. A new entitlement process requires selecting entitlement process type.
正解：B、D、E
質問 # 82
A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should the Consultant recommend to meet this requirement?
- A. Create and schedule independent Work Orders for each Asset, each with a Service Appointment.
- B. Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.
- C. Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.
- D. Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.
正解：D
質問 # 83
Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.
What should a Consultant recommend?
- A. Create an Approval Process from the Service Appointment for the customer's Authorization.
- B. Create a Quick Action on the Service Appointment to launch a Visualforce signature page.
- C. Create a Checkbox on the Service Appointment that will capture the customer's Authorization.
- D. Create a custom text field to capture the customer's signature on Salesforce mobile app.
正解：C
質問 # 84
Universal containers wants to assign service appointments based on the polygon of the child service Territory in the hierarchy.
How should a consultant assign service appointments to the polygon?
- A. Set the territory assignment policy to the highest level.
- B. Set the polygon assignment policy to the lowest level.
- C. Set the polygon assignment policy to the highest level.
- D. Set the territory assignment policy to the lowest level.
正解：D
質問 # 85
What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?
- A. Service Objectives and Work Types
- B. Service Objectives and WorkRules
- C. Service Levels and Work Rules
- D. Service Contracts and Service Levels.
正解：B
質問 # 86
universal containers wants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?
- A. A custom installation date field on products consumed
- B. Field history tracking on asset
- C. A work order related list on asset
- D. The standard installation date field on asset
正解：A
質問 # 87
universal container want to dispatch group of service appointment to there technician the number of service appointment dispatched at the time varies among different services territories Which two settings should a consultant enable to ensure the service appointments?
are dispatched correctly?
- A. Enable drip feed dispatching in field service settings
- B. Set the number of services to drip feed on the service territories
- C. Set the service appointment to dispatch in the field service settings
- D. Enable sharing or dispatch service appointments
正解：A、B
質問 # 88
The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.
- A. Custom Approval Process on Work Orders
- B. Custom Validation Rule on Work Orders
- C. Custom Work Order Status with Category
- D. Custom Work Order Escalation Rules
正解：B、C
質問 # 89
Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer's install base.
What should a Consultant recommend to track the lifecycle?
- A. Utilize custom fields for change tracking on Assets.
- B. Utilize a Work Order related list on Assets.
- C. Utilize Field History Tracking on Assets.
- D. Utilize lifecycle Object tracking on Assets.
正解：C
質問 # 90
A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.
- A. Build a report using the Work Order inventory module.
- B. Build a report to view Inventory Transactions.
- C. Build a report to view Products Consumed on Work Orders.
- D. Build a report to view Products Consumed on Work Order Line Items.
- E. Build a report using the Service Appointment Inventory module.
正解：B、C、D
質問 # 91
Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers
- A. Add the Work Order Quick Action on the Case.
- B. Add the Work Order QuickAction on the Account.
- C. Use Work Types to achieve pre-defined templates.
- D. Use Record Types to achieve pre-defined templates.
正解：A、C
質問 # 92
Which three objects are associated with the work type?
Choose 3 answers
- A. Skills
- B. Resource
- C. Products
- D. Article
- E. Service appointment
正解：A、C、D
質問 # 93
universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?
- A. Service appointment to represent ante the preservative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit
- B. Work order to represent the preventative maintenance on the asset - service appointment to represent the different operations - work order line item to represent the visit
- C. Work order to represent the preventative maintenance on the asset - work order line item to represent the different operations - service appointment to represent the visit
- D. Work order line item represent the preventative Maintenance on the asset - work order represent the different operations- service appointment to represent visit
正解：C
質問 # 94
Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?
- A. 100 contractors
100 contractors - B. 25 contractors
100 contractors - C. 25 contractors
- D. 25 contractors
75 contractors
正解：C
質問 # 95
Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?
- A. Create a Visualforce page that will create a new Service Appointment record.
- B. Create a Quick Action that will create a new Service Appointment record.
- C. Create a Visualforce page that will create a new Work Order record.
- D. Create a Quick Action that will create a new Work Order record.
正解：B
質問 # 96
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