最新 [2023年11月18日] ITIL ITIL-Foundationリアル試験問題集PDF
ITIL-Foundation練習テスト問題は更新された325問題あります
質問 # 150
Which statement about change management is CORRECT?
- A. It ensures that servicerequests follow the normal change management process
- B. It optimizes overall business risk
- C. It optimizes financial exposure
- D. It ensures that all changes are authorized by the change advisory board (CAB)
正解：D
質問 # 151
What is a service delivered between two business units in the same organization known as?
- A. Internal service
- B. External service
- C. Delivered service
- D. Strategic service
正解：A
質問 # 152
Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?
- A. Service Design
- B. Service Strategy
- C. Service Operation
- D. Continual Service Improvement
正解：D
質問 # 153
Which is a reason why incident management interfaces with service level management?
- A. To ensure that the status of faulty configuration items (CI) is recorded
- B. To ensure that incident workarounds are acceptable to the customers
- C. To ensure that problem records are circulated to all customers
- D. To ensure that incident resolution times are aligned with business needs
正解：D
質問 # 154
How many people should be accountable for a process as defined in the RACI model?
- A. Two - the process owner and the process enactor
- B. As many as necessary to complete the activity
- C. Only one - the process architect
- D. Only one - the process owner
正解：D
質問 # 155
Which of the following is NOT an objective of service transition?
- A. To plan and manage the capacity and resource requirements to manage a release
- B. To provide training and certification in project management
- C. To ensure that a service can be managed, operated and supported
- D. To provide quality knowledge and information about services and service assets
正解：B
質問 # 156
Which statements about best practice is MOST correct?
- A. ITIL is a source of best practice and is validated across a wide set of environments and situations
- B. Suppliers are a source of best practice and they will improve the services delivered by a service Provider
- C. Customers are a source of best practice and will advise service providers how it should be implemented
- D. Internal experience is the only source of best practice because it is developed within the service provider
正解：A
質問 # 157
Which of the following is NOT one of the five individual aspects of service design?
- A. The design of the service portfolio, including the service catalogue
- B. The design of the technology architectures
- C. The design of new or changed services
- D. The design of market spaces
正解：D
質問 # 158
What do customer perceptions and business outcomes help to define?
- A. Governance
- B. Total cost of ownership (TCO)
- C. Key performance indicators (KPIs)
- D. The value of a service
正解：D
質問 # 159
What are sources of best practice?
- A. Customers, suppliers, advisors
- B. Competition, compliance, commitments
- C. Industry practices, academic research, training and education
- D. Substitutes, regulators, customers
正解：C
質問 # 160
What should be documented as part of every process?
- A. The service owner, service level agreement and set of process procedures
- B. The process owner, process policy and set of process activities
- C. The service manager, service contract and set of work instructions
- D. The policy owner, operational level agreement and set of process steps
正解：B
質問 # 161
What term describes assurance that a product or service will meet its agreed requirements?
- A. Utility
- B. Underpinning contract
- C. Warranty
- D. Service level agreement
正解：C
解説：
Explanation
Warranty: is fit for use; how the service is delivered; assurance that a product or service will meet its agreed requirements for availability, capacity, security, continuity References:-https://www.quia.com/jg/2634480list.htmlhttps://itilblues.wordpress.com/2007/12/14/itil-v3-utility-
質問 # 162
Access management is closely related to which other process?
- A. 3rd line support
- B. Capacity management only
- C. Change management
- D. Information security management
正解：D
質問 # 163
Which of the following BEST describes the purpose of access management?
- A. Provides the rights for users to be able to use a service or group of services
- B. To detect security events and make sense of them
- C. To prevent problems and resulting Incidents from happening
- D. To provide a channel for users to request and receive standard services
正解：A
質問 # 164
Which one of the following are the two primary elements that create value for customers?
- A. Customer and user satisfaction
- B. Value on investment (VOI) and return on investment (ROI)
- C. Resources and capabilities
- D. Service requirements and warranty
正解：C
質問 # 165
Third parties responsible for supplying goods or services that are required to deliver IT services is a description of which stakeholder?
- A. Operations
- B. External Customers
- C. External Consultants
- D. Suppliers
正解：D
質問 # 166
Which of the following are types of service defined in ITIL?
1. Enabling
2. Core
3. Enhancing
4. Computer
- A. 1, 3 and 4 only
- B. 2, 3 and 4 only
- C. 1, 2 and 3 only
- D. 1, 2 and 4 only
正解：C
質問 # 167
Which stage of service lifecycle has the purpose of aligning IT services with the changing business needs by identifying improvements to IT services?
- A. Continual service improvement
- B. Service design
- C. Service operation
- D. Service strategy
正解：A
質問 # 168
Which of the following CANNOT be provided by a tool?
- A. Wisdom
- B. Data
- C. Information
- D. Knowledge
正解：A
質問 # 169
What is a characteristic of a process?
- A. It requires a specific tool
- B. It does not react to a specific trigger
- C. It provides generic technical skills and resources
- D. It is performance driven and measureable
正解：D
質問 # 170
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