[2022年03月16日] 最新でリアルなITIL-Foundation試験問題集解答
あなたを簡単に合格させるITIL-Foundation試験問と正確なITIL Foundation Certification - IT Service ManagementのPDF問題
質問 192
Which of the following BEST describes 'partners' in the phrase "people, processes, products and partners"?
- A. The facilities management function
- B. Customers
- C. Suppliers, manufacturers and vendors
- D. Internal departments
正解: C
質問 193
Check, Act and Plan are three of the stages of the Deming Cycle.
Which is the fourth?
- A. Perform
- B. Do
- C. Measure
- D. Implement
正解: B
質問 194
What is the pre-authorized change known as?
- A. A standard change
- B. An ordinary change
- C. A retrospective change
- D. A normal change
正解: A
質問 195
Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?
- A. Continual service improvement (CSI) approach
- B. The Deming Cycle
- C. Incident model
- D. RACI model
正解: D
質問 196
Which of the following statements BEST describes the aims of release and deployment management?
- A. To build, test and deliver the capability to provide the services specified by service design
- B. To ensure that each release package specified by service design consists of a set of related assets and service components
- C. To ensure that all changes can be tracked, tested and verified if appropriate
- D. To record and manage deviations, risks and issues related to the new or changed service
正解: A
質問 197
With which process is problem management likely to share categorization and impact coding systems?
- A. Incident management
- B. IT service continuity management
- C. Capacity management
- D. Service asset and configuration management
正解: A
質問 198
How is a service delivered between departments of same organization classified?
- A. Internal Service
- B. Mission Critical service
- C. Organizational service.
- D. External Service
正解: A
質問 199
Which of the following is NOT an objective of request fulfillment?
- A. To update the service catalogue with services that may be requested through the service desk
- B. To source and deliver the components of standard services that have been requested
- C. To provide a channel for users to request and receive standard services
- D. To provide information to users about what services are available and how to request them
正解: A
質問 200
Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?
- A. Risk register
- B. Change proposal
- C. Service request
- D. Change policy
正解: B
質問 201
Which process is responsible for the availability, confidentiality and integrity of data?
- A. Change management
- B. Service catalogue management
- C. Information security management
- D. Service asset and configuration management
正解: C
質問 202
Which groups of people would work according to an operational level agreement?
- A. Business units
- B. Internal IT teams
- C. External IT teams
- D. All stakeholders
正解: B
質問 203
Which of the following are responsibilities of a Service Level Manager?
(1) Agreeing targets in Service Level Agreements
(2) Designing the service so it can meet the targets
(3) Ensuring all needed contracts and agreements are in place
- A. 1 and 2 only
- B. 1 and 3 only
- C. 2 and 3 only
- D. All of the above
正解: D
解説:
Explanation/Reference:
質問 204
Where should all master copies of controlled software and documentation be stored?
- A. In the definitive security library
- B. In the definitive media library
- C. In the definitive software library
- D. In the definitive production library
正解: B
質問 205
Which of the following are basic concepts used in access management?
- A. Normal, temporary, emergency, personal, group
- B. Rights, access, identity, directory services, service/service components
- C. Physical, personnel, network, emergency, service
- D. Personnel, electronic, network, emergency, identity
正解: B
質問 206
A technician is finding it difficult to resolve an incident and informs the manager that more resource is needed to restore the service.
What has taken place within the SLA target?
- A. A hierarchic escalation
- B. A functional escalation
- C. A service level escalation
- D. An incident resolution
正解: A
質問 207
Which of these should a change model include?
1. The steps that should be taken to handle the change
2. Responsibilities; who should do what, including escalation
3. Timescales and thresholds for completion of the actions
4. Complaints procedures
- A. 1 and 3 only
- B. 1,2 and 3 only
- C. All of the above
- D. 2 and 4 only
正解: B
質問 208
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