2022年最新の100%試験高合格率ITIL-Foundation問題集PDF
合格させる試験完全版ITIL-Foundation問題集325解答
質問 27
Which one of the following is concerned with policy and direction?
- A. Service design
- B. Capacity management
- C. Governance
- D. Service level management
正解: C
質問 28
What should a release policy include?
- A. Roles and responsibilities across all the service transition processes.
- B. Roles and responsibilities for updating the configuration management database (CMDB.
- C. Criteria and authorization to exit early life support and handover to the service operation function.
- D. How request for changes (RFCs) are approved for software releases in the IT production environment.
正解: A
質問 29
Which of the following identifies the purpose of service transition planning and support?
- A. To define testing scripts to ensure service transitions are unlikely to ever fail
- B. Ensure that all service transitions are properly authorized
- C. Provide overall planning for service transitions and co-ordinate the resources they require
- D. Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked
正解: C
質問 30
What is a RACI model used for?
- A. Performance analysis
- B. Monitoring services
- C. Recording configuration items
- D. Defining roles and responsibilities
正解: D
質問 31
Which of the following is the BEST description of a centralized service desk?
- A. The desk uses technology and other support tools to give the impression that multiple desk locations are in one place
- B. The desk provides 24 hour global support
- C. The desk is co-located within or physically close to the user community it serves
- D. There is a single desk in one location serving the whole organization
正解: D
質問 32
With which process is problem management likely to share categorization and impact coding systems?
- A. Incident management
- B. IT service continuity management
- C. Capacity management
- D. Service asset and configuration management
正解: A
質問 33
Which process is responsible for the availability, confidentiality and integrity of data?
- A. Change management
- B. Service catalogue management
- C. Information security management
- D. Service asset and configuration management
正解: C
質問 34
Which one of the following is NOT a characteristic of a process?
- A. It delivers specific results
- B. It is measurable
- C. It structures an organization
- D. It responds to specific events
正解: C
質問 35
What BEST describes the value of service operation to the business?
- A. It ensures IT services are continuously aligned to business requirements
- B. It defines the control of service assets and configurations
- C. It supports the creation of a portfolio of quantified services
- D. It reduces the duration and frequency of service outages
正解: D
質問 36
In which document would you expect to see an overview of actual service achievements against targets?
- A. SLA monitoring chart (SLAM)
- B. Capacity plan
- C. Operational level agreement (OLA)
- D. Service level agreement (SLA)
正解: A
質問 37
Which two processes will contribute MOST to enabling effective problem detection?
- A. Knowledge and service level management
- B. Incident and event management
- C. Incident and financial management
- D. Change and release and deployment management
正解: B
質問 38
What guidance does ITIL give on the frequency of production of service reporting?
- A. Reporting intervals should be set by the service provider
- B. Service reporting intervals must be the same for all services
- C. Service reporting intervals must be defined and agreed with the customers
- D. Reports should be produced weekly
正解: C
質問 39
Which of the following is the BEST description of a service-based service level agreement (SLA)?
- A. The SLA covers an individual customer group for all services they use
- B. An SLA for a service with no customers
- C. The SLA covers one service, for all the customers of that service
- D. An SLA that covers all customers for all services
正解: C
質問 40
Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?
- A. Development or purchase of tools and deployment of the tools
- B. Training tool administrators how to manage tools and monitoring tool performance in operational environment
- C. Testing the tool and training process managers on using the process
- D. Development or purchase of tools and deployment of the process
正解: D
質問 41
Which of the following is NOT a service desk type recognized in the service operation volume of ITIL / guidance?
- A. Outsourced
- B. Centralized
- C. Local
- D. Virtual
正解: A
質問 42
What type of record should you raise when a problem diagnosis is complete and a workaround is available?
- A. An incident
- B. A known error
- C. A service object
- D. A change
正解: B
質問 43
What is a characteristic of a process?
- A. It requires a specific tool
- B. It provides generic technical skills and resources
- C. It does not react to a specific trigger
- D. It is performance driven and measurable
正解: D
質問 44
How should entries in the CSI register be categorized?
- A. Based on IT service name, cost to the business and expected outcomes to the customer
- B. Based on best improvement opportunities in the organization to achieve a competitive advantage
- C. Based on small, medium or, large undertakings that can be done quickly, medium term or long term
- D. Based on priority, urgency and impact to the business and to all its stakeholders
正解: C
質問 45
Which document shows a detailed analysis of business impact and benefits?
- A. A service level agreement
- B. A business case
- C. Service level requirements
- D. A return on investment
正解: B
質問 46
A process owner has been identified with an "I" in a RACI matrix.
Which one of the following would be expected of them?
- A. Manage an activity
- B. Perform an activity
- C. Be accountable for the outcome of an activity
- D. Be kept up-to-date on the progress of an activity
正解: D
質問 47
Which of the following types of service should be included in the scope of service portfolio management?
1. Those planned to be delivered
2. Those being delivered
3. Those that have been withdrawn from service
- A. 1 and 2 only
- B. 1 and 3 only
- C. 2 and 3 only
- D. All of the above
正解: D
質問 48
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