ITIL-Foundation練習テスト問題は更新された325問題あります
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ITIL Foundation認定は、ITサービス管理（ITSM）のベストプラクティスに関する知識を開発したいITプロフェッショナルのエントリーレベルの認定です。情報技術インフラストラクチャライブラリの略であるITILは、組織がITサービスを効果的に管理するのに役立つ一連のガイドラインとベストプラクティスです。 ITILファウンド試験は、ITILの概念、用語、およびプロセスに関する候補者の知識、およびそれらを実際の状況に適用する能力をテストするように設計されています。
ITIL Foundation認定試験はグローバルに認識されており、ITサービス管理の専門知識を重視する組織から高く評価されています。 ITIL認定の専門家は需要が高く、彼らのスキルと知識のために十分に補償されています。 ITIL Foundation認定は、ITILプラクティショナー、ITIL中間、ITILの専門家など、より高度な認定の足がかりです。
質問 # 63
Which of the following BEST describes service strategies' value to the business?
- A. Reduction in the duration and frequency of service outages
- B. Allows higher volumes of successful change
- C. Reduction in unplanned costs through optimized handling of service outages
- D. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
正解：D
質問 # 64
Which statement about the emergency change advisory board (ECAB) is CORRECT?
- A. The ECAB will be chaired by the IT director
- B. The ECAB will be used for emergency changes where there may not be time to call a full CAB
- C. Amongst the duties of the ECAB is the review of completed emergency changes
- D. The ECAB considers every high priority request for change
正解：B
質問 # 65
Which of the following identifies the purpose of service transition planning and support?
- A. Provide overall planning for service transitions and co-ordinate the resources they require
- B. To define testing scripts to ensure service transitions are unlikely to ever fail
- C. Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked
- D. Ensure that all service transitions are properly authorized
正解：A
質問 # 66
Which of the following is NOT an objective of service transition?
- A. To ensure that a service can be managed, operated and supported
- B. To plan and manage the capacity and resource requirements to manage a release
- C. To provide quality knowledge and information about services and service assets
- D. To provide training and certification in project management
正解：D
質問 # 67
Which is a supplier category?
- A. Customer
- B. Commodity
- C. Resource
- D. Technical
正解：C
質問 # 68
What structure of service desk appears to the customer to be a single centralized desk, but may in fact be based in a number of different locations?
- A. Virtual Service desk
- B. Specialized service desk
- C. Centralized Service desk
- D. Local service desk
正解：A
質問 # 69
Which is the CORRECT list of metrics to support CSI activities?
- A. Technology, customer and business
- B. Process, technology and service
- C. Customer, business and process
- D. Business, service and technology
正解：B
質問 # 70
What BEST describes the value of continual service improvement to the business?
- A. It improves governance by building controls into service designs
- B. It supports the creation of a portfolio of quantified services
- C. It provides quick and effective access to standard services
- D. It results in gradual improvement in cost effectiveness
正解：D
質問 # 71
What is the BEST description of a change proposal?
- A. An RFC that must be implemented as soon as possible
- B. A justification for a change with significant cost or risk
- C. Any request for change (RFC. submitted to change management
- D. An authorised change submitted to release and deployment
正解：B
質問 # 72
Which of the following is the BEST reason for categorizing incidents?
- A. To identify whether the user is entitled to log an incident for this particular service
- B. To establish trends for use in problem management and other IT service management (ITSM) activities
- C. To enable the incident management database to be partitioned for greater efficiency
- D. To ensure service levels are met and breaches of agreements are avoided
正解：B
質問 # 73
Which process includes business, service and component sub-processes?
- A. Service level management
- B. Financial management
- C. Capacity management
- D. Incident management
正解：C
質問 # 74
Which processes ensure the targets in the underpinning contracts are appropriate?
- A. Design coordination and service level management
- B. Configuration management and service portfolio management
- C. Service level management and availability management
- D. Supplier management and service level management
正解：D
質問 # 75
. Which is an outcome of service design?
- A. Expectations setting of all stakeholders for the services improved
- B. Standard Services are provided quickly and efficiently across the business
- C. User training and awareness for the service is maximized
- D. Services and operational quality are enhanced
正解：D
質問 # 76
Which one of the following includes four stages called Plan, Do, Check and Act?
- A. The Deming Cycle
- B. The service lifecycle
- C. The continual service improvement approach
- D. The seven-step improvement process
正解：A
質問 # 77
What term describes assurance that a product or service will meet its agreed requirements?
- A. Utility
- B. Service level agreement
- C. Warranty
- D. Underpinning contract
正解：C
解説：
Explanation
Warranty: is fit for use; how the service is delivered; assurance that a product or service will meet its agreed requirements for availability, capacity, security, continuity References:-https://www.quia.com/jg/2634480list.htmlhttps://itilblues.wordpress.com/2007/12/14/itil-v3-utility-
質問 # 78
How should entries in the CSI register be categorized?
- A. Based on best improvement opportunities in the organization to achieve a competitive advantage
- B. Based on IT service name, cost to the business and expected outcomes to the customer
- C. Based on priority, urgency and impact to the business and to all its stakeholders
- D. Based on small, medium or, large undertakings that can be done quickly, medium term or long term
正解：D
質問 # 79
What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?
- A. Asset baseline
- B. Configuration baseline
- C. Change baseline
- D. Project baseline
正解：B
質問 # 80
What is the BEST description of an operational level agreement (OLA)?
- A. An agreement between the service provider and another part of the same organization
- B. A document that describes business services to operational staff
- C. An agreement between the service provider and an external organization
- D. A document that describes to a customer how services will be operated on a day-to-day basis
正解：A
質問 # 81
Which of the following statements about standard changes are CORRECT?
1. The approach is pre-authorized
2. The risk is usually low and well understood
3. Details of the change will be recorded
4. Some standard changes will be triggered by the request fulfillment process
- A. 1 only
- B. 2 and 3 only
- C. All of the above
- D. 1, 2 and 4 only
正解：C
質問 # 82
Which process is responsible for the availability, confidentiality and integrity of data?
- A. Service catalogue management
- B. Service asset and configuration management
- C. Change management
- D. Information security management
正解：D
質問 # 83
What is the BEST description of the CSI register?
- A. It is a record of completed improvements and the relevant customer satisfaction metric
- B. It is a record of proposed improvement opportunities and the benefits that will be achieved
- C. It is a record of all authorised changes and their planned implementation dates
- D. It is a record of new services to be approved by a customer, including proposed implementation dates
正解：B
質問 # 84
Within service design, what is the key output handed over to service transition?
- A. Service design package
- B. Measurement, methods and metrics
- C. Process definitions
- D. Service portfolio design
正解：A
質問 # 85
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ITILファウンド試験は、サービス管理、サービス戦略、サービス設計、サービスの移行、サービス運用、継続的なサービス改善など、ITILの基本的な概念をカバーしています。また、ITILで使用される主要な原則、実践、およびテクニックもカバーしています。この試験は、これらの概念に関する候補者の理解と、それらを実際のシナリオに適用する能力をテストするように設計されています。試験に合格すると、候補者はITIL Foundation認定を受け取ります。これは、ITサービス管理のキャリアを前進させようとしているIT専門家にとって貴重な資産です。
ITIL ITIL-Foundation試験問題集で[2023年最新] 練習有効な試験問題集解答：https://www.goshiken.com/ITIL/ITIL-Foundation-mondaishu.html