[更新されたのは2023年]ITIL ITIL-Foundation問題準備には無料サンプルのPDF
2023年最新の認定サンプル問題ITIL-Foundation問題集と練習試験合格させます
質問 # 75
Which of the following activities would be performed by a process manager?
1. Monitoring and reporting on process performance
2. Identifying improvement opportunities
3. Appointing people to required roles
- A. 1 and 3 only
- B. All of the above
- C. 1 and 2 only
- D. 2 and 3 only
正解：B
質問 # 76
Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
- A. Service catalogue management
- B. Service transition
- C. Demand management
- D. Service level management
正解：A
質問 # 77
Which of the following are the MAIN objectives of incident management?
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations
- A. 1 and 3 only
- B. 1 and 2 only
- C. 2 and 3 only
- D. All of the above
正解：C
質問 # 78
Who is responsible for defining metrics for change management?
- A. The change advisory board (CAB)
- B. The service owner
- C. The continual service improvement manager
- D. The change management process owner
正解：D
質問 # 79
Which role is responsible for carrying out the activities of a process?
- A. Process practitioner
- B. Process owner
- C. Service manager
- D. Change manager
正解：A
質問 # 80
Which of the following is NOT an objective of service transition?
- A. To provide quality knowledge and information about services and service assets
- B. To ensure that a service can be managed, operated and supported
- C. To provide training and certification in project management
- D. To plan and manage the capacity and resource requirements to manage a release
正解：C
質問 # 81
Which of the following statements about service asset and configuration management is/are CORRECT?
1. A configuration item (CI) can exist as part of any number of other CIs at the same time
2. Choosing which CIs to record will depend on the level of control an organization wishes to exert
- A. 2 only
- B. 1 only
- C. Neither of the above
- D. Both of the above
正解：D
質問 # 82
Which one of the following is it the responsibility of supplier management to negotiate and agree?
- A. The service portfolio
- B. Third-party contracts
- C. Operational level agreements (OLAs)
- D. Service level agreements (SLAs)
正解：B
質問 # 83
How many people should be accountable for a process as defined in the RACI model?
- A. Only one - the process architect
- B. As many as necessary to complete the activity
- C. Two - the process owner and the process enactor
- D. Only one - the process owner
正解：D
質問 # 84
What do major incidents require?
- A. Separate procedures.
- B. Less urgency
- C. Less documentation
- D. Longer timescales
正解：A
質問 # 85
Which of the following is the BEST description of a service-based service level agreement (SLA)?
- A. The SLA covers one service, for all the customers of that service
- B. An SLA for a service with no customers
- C. The SLA covers an individual customer group for all services they use
- D. An SLA that covers all customers for all services
正解：A
質問 # 86
Access management is responsible for implementing policies defined in which process?
- A. Problem management
- B. Information security management
- C. Change management
- D. Service portfolio management
正解：B
質問 # 87
When can a known error record be raised?
1. At any time it would be useful to do so
2. After a workaround has been found
- A. 2 only
- B. 1 only
- C. Neither of the above
- D. Both of the above
正解：D
質問 # 88
Within service design, what is the key output handed over to service transition?
- A. Measurement, methods and metrics
- B. Process definitions
- C. Service portfolio design
- D. Service design package
正解：D
質問 # 89
Which of the following would be most useful in helping to implement a workaround as quickly as possible?
- A. A request for change
- B. A capacity database
- C. A known error database
- D. A definitive media library
正解：C
質問 # 90
What BEST describes the value of continual service improvement to the business?
- A. It supports the creation of a portfolio of quantified services
- B. It improves governance by building controls into service designs
- C. It provides quick and effective access to standard services
- D. It results in gradual improvement in cost effectiveness
正解：D
質問 # 91
Which one of the following is the BEST definition of the term 'service management'?
- A. The management of functions within an organization to perform certain activities
- B. A group of interrelated, interacting or independent components that form a unified whole, operating together for a common purpose
- C. Units of organizations with roles to perform certain activities
- D. A set of specialized organizational capabilities for providing value to customers in the form of services
正解：D
質問 # 92
In which of the following areas would ITIL complementary guidance provide assistance?
1. Adapting best practice for specific industry sectors
2. Integrating ITIL with other operating models
- A. Option 1 only
- B. Option 2 only
- C. Neither of the above
- D. Both of the above
正解：D
質問 # 93
Which of the following would NOT be contained in a release policy?
- A. The risk register for the release
- B. Naming and numbering conventions
- C. Roles and responsibilities for the release
- D. Entry and exit criteria of the release into testing
正解：A
質問 # 94
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