検証済みのITIL-Foundation問題集と解答で合格保証で試験問題集テストエンジン [2024]
ITIL-Foundation問題集と325独特な問題
ITIL Foundation 認定試験は、ITサービス管理のキャリアを追求したい個人にとって、非常に求められる認定資格です。この認定は、ITサービス管理のためのベストプラクティスであるITILフレームワークの概要を提供することを目的としています。試験は、ITILフレームワークを管理するAXELOS組織によって実施されます。
質問 # 138
What are the categories of event described in the ITIL service operation book?
- A. Scheduled, unscheduled, emergency
- B. Warning, reactive, proactive
- C. Informational, scheduled, normal
- D. Informational, warning, exception
正解：D
質問 # 139
Third parties responsible for supplying goods or services that are required to deliver IT services is a description of which stakeholder?
- A. Suppliers
- B. External Customers
- C. External Consultants
- D. Operations
正解：A
質問 # 140
Which of the following processes are performed by the service desk?
1. Capacity management
2. Request fulfilment
3. Demand management
4. Incident management
- A. 3 and 4 only
- B. 2 and 4 only
- C. 2 only
- D. All of the above
正解：B
質問 # 141
Availability management is directly responsible for the availability of which of the following?
- A. IT services and business processes
- B. IT services and components
- C. IT services, components and business processes
- D. Components and business processes
正解：B
質問 # 142
Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?
- A. Change proposal
- B. Risk register
- C. Change policy
- D. Service request
正解：A
質問 # 143
Which of the following is the best definition of service management?
- A. A set of specialized organizational capabilities for providing value to customers in the form of services
- B. An internationally recognized methodology to provide valuable services to customers
- C. A complete set of all the documentation required to deliver world class services to customers
- D. The ability to keep services highly available to meet the business needs
正解：A
質問 # 144
What BEST describes the value of service operation to the business?
- A. It reduces the duration and frequency of service outages
- B. It defines the control of service assets and configurations
- C. It supports the creation of a portfolio of quantified services
- D. It ensures IT services are continuously aligned to business requirements
正解：A
質問 # 145
Which of the following CANNOT be provided by a tool?
- A. Data
- B. Knowledge
- C. Information
- D. Wisdom
正解：D
質問 # 146
In which document would you expect to see an overview of actual service achievements against targets?
- A. Service level agreement (SLA)
- B. Operational level agreement (OLA)
- C. Capacity plan
- D. SLA monitoring chart (SLAM)
正解：D
質問 # 147
Which is the CORRECT activity to carry out the "How do we get there" phase of the Continual Service Improvement approach?
- A. Measurable targets
- B. Baseline assessments
- C. Policy and governance review
- D. Service and process improvement
正解：D
質問 # 148
Which role is accountable for the operational management of a process?
- A. Process manager
- B. Service manager
- C. Change manager
- D. Process practitioner
正解：A
質問 # 149
Which of the following would be most useful in helping to implement a workaround as quickly as possible?
- A. A known error database
- B. A request for change
- C. A capacity database
- D. A definitive media library
正解：A
質問 # 150
Which is a supplier category?
- A. Commodity
- B. Customer
- C. Technical
- D. Resource
正解：D
質問 # 151
Which stage of service lifecycle has the purpose of aligning IT services with the changing business needs by identifying improvements to IT services?
- A. Service design
- B. Service operation
- C. Continual service improvement
- D. Service strategy
正解：C
質問 # 152
Which capacity management sub-process focuses on the management, control and prediction of the end-to-end performance?
- A. Service capacity management
- B. Supplier capacity management
- C. Business capacity management
- D. Component capacity management
正解：C
質問 # 153
Check, Act and Plan are three of the stages of the Deming Cycle.
Which is the fourth?
- A. Do
- B. Perform
- C. Measure
- D. Implement
正解：A
質問 # 154
With which process is problem management likely to share categorization and impact coding systems?
- A. Capacity management
- B. IT service continuity management
- C. Incident management
- D. Service asset and configuration management
正解：C
質問 # 155
Which statement about the known error database (KEDB) is CORRECT?
- A. It is maintained by incident management and contains solutions to be implemented by problem management
- B. It is maintained by problem management andis used by the service desk to help resolve incidents
- C. It is a part of the configuration management database (CMDB) and contains workarounds
- D. It is maintained by the service desk and updated with the details of each new incident
正解：B
質問 # 156
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ITIL-Foundation試験は、ITILとその利点について基礎的な理解を得たいITプロフェッショナルに最適です。この認定は、ITマネージャー、サービスデスク担当者、ビジネスアナリスト、プロジェクトマネージャーを含む、ITサービスの提供またはサポートに関わる人々にも適しています。また、ITサービスマネジメントでキャリアを発展させたい人にも役立ちます。
ITIL-Foundation問題集は合格保証付き！合格させるITIL-Foundation試験：https://www.goshiken.com/ITIL/ITIL-Foundation-mondaishu.html