[2022年01月19日] 無料CPHQ Certification CPHQ公式認定ガイドPDFダウンロード
NAHQ CPHQ公式認定ガイドPDF
NAHQ CPHQ 認定試験の出題範囲：
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質問 67
The following diagram shows:
- A. Quality improvement
- B. API Improvement model
- C. None of these
- D. Baldrige criteria for improvement
正解: B
質問 68
Experts on delivering superior customer service suggest that healthcare organizations adopt the following principle/s (Choose three):
- A. Hire service-savvy people. Aptitude is everything, people can be taught technical skills
- B. Help staff cope better is a stressful atmosphere
- C. Establish high standards of customer service
- D. Maintain a focus on facilities
正解: A,B,C
質問 69
The approach to medical record review involves well-conceived steps, beginning with the development of a data collection tool and ending with:
- A. Compilation of collected data element into a register or physical record system
- B. Implementation of the analysis of collected data set
- C. Execution of the future activities on the finding of this record review
- D. Compilation of collected data element into a registry or electronic database software for review and analysis
正解: D
質問 70
Benchmarking is goal directed and promotes performance improvement by all of the following ways EXCEPT:
- A. Providing an environment amenable to organizational change through continuous improvement and striving to
match industry-leading practices and results - B. Substantiating the need for improvement
- C. Providing a customer internal focus
- D. Creating objective measures of performance that are driven by industry leading targets instead of by past
performance
正解: B
質問 71
Experts on delivering superior customer service suggest that healthcare organizations adopt the following set
principles EXCEPT:
- A. Evaluate processes of care to reduce patients and family anxiety and thus increase satisfaction
- B. Hire service-savvy people. Aptitude is everything; people can be taught technical skills
- C. Establish high standards of customer service
- D. Help staff focus on service
正解: A
質問 72
__________ is a term applied when the proper clinical car process is not executed appropriately, such as giving the
wrong drug to a patient or incorrectly administering the correct drug.
- A. Misuse
- B. Underuse
- C. Illegal use
- D. Overuse
正解: A
質問 73
Administrative databases are an excellent source of data for reporting on clinical quality, financial performance, and
certain patient outcomes. Use of administrative database is advantageous for the following reason EXCEPT:
- A. data reporting tools are available as part of the purchased system or through third-party add-ons or services.
- B. They are less expensive source of data than other alternatives such as chart review or prospective data collection
- C. The volume of available indicators is 1000 times greater than that available through other data collection
techniques - D. The incorporate transaction system already used in the daily business operations of a healthcare organization
(frequently referred to as legacy system)
正解: C
質問 74
He used his understanding of statistics to design tools to respond to variation. Following his arrival at Western Electric Co. in 1924, Shewhart introduced the concepts of common cause, special cause variation and statistical control. He designed these concepts to assist Bell Telephone of repairs within its transmission systems.
Who is he?
- A. Joseph M Juran
- B. Armand Shewhart
- C. W Edwards Deming
- D. Walter Shewhart
正解: D
質問 75
________________ is the degree to difference between survey results when the scales are applied in different
settings. Survey scores should reflect differences institutions, where care is presumably different.
- A. Discriminant validity
- B. Criterion validity
- C. Construct validity
- D. Content validity
正解: A
質問 76
Many assume they understand how to fix the problem and do not probe beneath the surface of complaints and use survey responses. Organizations should not be surprised by negative reports. Complaints about unhelpful office staff could stem from many sources.
For instance:
- A. Employees did not provide clear directions to patients on how to get the practice
- B. Employees put patients on hold in the middle of medical emergencies
- C. All of these
- D. Patients were not able to get an appointment when they needed one
正解: C
質問 77
Reliability is a matter of whether a particular technique applied repeatedly to the same object yields the same results each time. The reliability of a survey is initially addressed within ________________.
- A. Questionnaire analysis phase
- B. Evaluation phase
- C. Implementation phase
- D. Questionnaire development phase
正解: D
質問 78
The data collection phase of the journey consists of two parts: (1) Planning for data collection and (2) The actual data gathering. A well designed data collection strategy should address different analytical questions.
Which of the following is/are the part of planning section for data collection? (Choose two.)
- A. How often and for how long will you collect the data?
- B. Do you have target and goals for the measures?
- C. Will collecting these data have negative effects on patients or employees?
- D. Will the data add value to your quality improvement efforts?
正解: A,D
質問 79
Best practice standards in healthcare continue to evolve in response to new medicines and treatment option.
The following list details a number of concerns in the creation of physician profiles EXCEPT:
- A. How and when standards will be marked?
- B. What do you want to measure, and why is this important?
- C. Are these the most appropriate measures of quality improvement?
- D. How will findings influence change?
正解: A
質問 80
Ordering the correct diagnostic procedure for a patient is a measure of _________. When evaluating the process of
care, however, appropriateness is only half the story. The other half is in how well and how promptly (i.e. skill-fully)
the procedure was carried out.
- A. Appropriateness
- B. Equity
- C. Care assessment
- D. Consciousness
正解: A
質問 81
Quota sampling was developed in the late 1930s and used extensively by the Gallup organization. Babbie (1979)
describes the steps involved in developing a quota sample. All of the following are out of those steps EXCEPT:
- A. Develop a matrix describing the characteristics of the target population. This may entail knowing the proportion of
male and female; various age, racial and ethnic proportions; as well as the education and income levels of the
population - B. All persons in a given cell are then assigned a weight
appropriate to their proportion of the total - C. When all the sample elements are so weighted, the overall data should provide a reasonable representation of the
majority of the samples - D. Once the matrix has been created and a relative proportion assigned to each cell in the matrix, data are collected
from persons having all the characteristics of a given cell
正解: C
質問 82
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